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Remote Customer Care Jobs in Reston, VA (NOW HIRING)

Epitec

Customer Care Specialist - Remote

Reston, VA · On-site +1

$35 - $40/hr

Customer Care Specialist - Remote Location: Remote - Teams hours are 7:30am - 8pm EST. Must be available to work an 8 hour shift within those EST business hours based on team rotation schedule.

ASE

Customer Care Representative

Leesburg, VA · Remote

$21 - $22/hr

Remote Job Title: Customer Care Specialist Department: Customer Care Reports to: Customer Care Manager Direct Reports to this position: None Job Summary: The Customer Care Specialist will provide ...

ASE

Customer Care Representative

Leesburg, VA · Remote

Remote Job Title:Customer Care Specialist Department:Customer Care Reports to:Customer Care Manager Direct Reports to this position:None Job Summary: The Customer Care Specialist will provide ...

ForgeFit

Remote Customer Service Specialist

Washington, DC · On-site +1

$19.25 - $25.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

C&S Elite Getaways

Customer Care Coordinator

Washington, DC · Remote

$20.50 - $26.50/hr

We are looking for a motivated and detail oriented individual to join our remote team. In this ... Customer service experience is a plus * Organized and dependable  * Comfortable working remotely ...

Kastle Systems

Customer Care Rep. I

Falls Church, VA · Remote

$35K - $50K/yr

Kastle's integrated security solution, including access control, video, and remote video monitoring ... Maintains awareness of customer needs and forwards notifications of opportunities for account ...

Kastle Systems

Customer Care Rep. I

Falls Church, VA · Remote

$35K - $50K/yr

Kastle's integrated security solution, including access control, video, and remote video monitoring ... Maintains awareness of customer needs and forwards notifications of opportunities for account ...

Liveops

Remote Spanish Bilingual Customer Service

Bethesda, MD · Remote

$16.50 - $20.75/hr

Whether your background is in healthcare, customer care, finance, or technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business ...

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Remote Customer Care information

See Reston, VA salary details

$10

$19

$28

How much do remote customer care jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for remote customer care in Reston, VA is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.78 per hour, depending on experience, location, and employer.

What is a Remote Customer Care job?

A Remote Customer Care job involves assisting customers with their inquiries, concerns, or problems via phone, email, chat, or other digital channels, all while working from a location outside of a traditional office—usually from home. Professionals in this role help resolve issues, provide product or service information, handle complaints, and ensure customer satisfaction. Remote Customer Care representatives need strong communication skills, empathy, and the ability to troubleshoot issues independently. This position often requires familiarity with customer support software and the ability to manage multiple tasks in a virtual environment.

What are the key skills and qualifications needed to thrive as a Remote Customer Care professional, and why are they important?

To thrive as a Remote Customer Care professional, you need strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Exceptional patience, active listening, and self-motivation help individuals stand out in this remote role. These skills and qualities are crucial for delivering effective support, maintaining customer satisfaction, and efficiently resolving issues without in-person supervision.

How can I make 2000 a week working from home?

Remote customer care roles typically pay between $10 and $20 per hour, making it challenging to earn $2000 weekly unless working full-time or taking on multiple shifts. To reach higher earnings, some agents increase their hours, specialize in high-demand areas, or work for companies offering performance bonuses or incentives. Developing strong communication skills and familiarity with customer service tools can also improve earning potential.

What is the difference between Remote Customer Care vs Remote Customer Support?

AspectRemote Customer CareRemote Customer Support
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; technical knowledge often preferred
Work EnvironmentHome office, call centers, online chat platformsHome office, help desks, online chat, email support
Industry UsageRetail, hospitality, service industriesTechnology, software, telecom
Common Search IntentCustomer care roles, client relationship managementTechnical support, troubleshooting, product assistance

Remote Customer Care and Remote Customer Support roles often overlap but differ mainly in focus. Customer Care emphasizes building relationships and ensuring customer satisfaction, while Customer Support typically involves technical troubleshooting and problem resolution. Both roles require strong communication skills and are commonly found in various industries, often working remotely from home offices.

Can customer service jobs be remote?

Yes, many customer service jobs, including remote customer care roles, are available to be performed entirely online. These positions often require communication skills, familiarity with customer support software, and a reliable internet connection, allowing employees to work from home or other remote locations.

How to make 1000 a week remotely?

Remote customer care roles typically pay hourly wages, and earning $1,000 weekly requires working full-time hours at competitive rates, often around $15-$25 per hour. Increasing earnings may involve taking on multiple shifts, gaining specialized skills, or working for companies that offer higher pay for experience or advanced customer service tools.

What jobs pay 4000 a week without a degree?

Remote customer care roles typically do not pay $4,000 a week without significant experience or specialized skills. High-paying jobs in this field usually require advanced technical knowledge, certifications, or management responsibilities. Most roles offering such high weekly pay are in specialized fields like sales, consulting, or freelance work that leverage expertise beyond basic customer service.

How do remote customer care representatives typically collaborate with their team and supervisors?

Remote customer care representatives usually collaborate with their team and supervisors through digital communication tools such as chat platforms, video calls, and project management software. Regular virtual team meetings help keep everyone aligned on goals, share updates, and address challenges. Supervisors often provide guidance, feedback, and support via scheduled check-ins or one-on-one meetings. This structure fosters a supportive environment where remote staff can easily reach out for assistance and stay connected with colleagues, even while working from different locations.
What are the most commonly searched types of Customer Care jobs in Reston, VA? The most popular types of Customer Care jobs in Reston, VA are:
What are popular job titles related to Remote Customer Care jobs in Reston, VA? For Remote Customer Care jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Care jobs in Reston, VA look for? The top searched job categories for Remote Customer Care jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote Customer Care jobs? Cities near Reston, VA with the most Remote Customer Care job openings:
Remote Customer Care jobs near you
Infographic showing various Remote Customer Care job openings in Reston, VA as of July 2026, with employment types broken down into 2% As Needed, 72% Full Time, 19% Part Time, and 7% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $40,675 per year, or $19.6 per hour.

Customer Care Specialist - Remote

Epitec

Reston, VA • On-site, Remote

$35 - $40/hr

Contractor

Posted 18 days ago

Job description

  • Location: Reston, Virginia
  • Type: Contract
  • Job #105151

Role: Customer Care Specialist - Remote
Location: Remote - Teams hours are 7:30am - 8pm EST. Must be available to work an 8 hour shift within those EST business hours based on team rotation schedule. Manager will consider time zones and typically CST/PST work the later shifts.
Rate: we expect to see candidates in the $35 - $40/hour
Profile: strong customer service experience at a tier 3 level. This role handles time-sensitive, high-complexity escalations from customers (teachers, parents, students), within established SLA requirements utilizing CB systems (most like salesforce CRM). Handling system access issues, duplicate accounts, missing information, etc. These roles will be focused on account issues, including but not limited to access to tools and service, account creation, and account updates. The role will require strong written communications but will provide support via phone as needed. Similar customer service experience that leverages is desired with strong research capabilities...problem solvers with strong critical thinking skills and ability to get up to speed quickly and work independently.
About the Team
The Operations Division at College Board is focused on leading the organization's transformation to support delivery of digital assessments. The division aims to provide strong customer engagement and world-class digital assessment delivery experience that supports millions of students and thousands of schools and test centers annually.
The Customer Engagement department is a combination of teams that support our key constituents: students, parents, educators, and our state partners that represent approximately two million contacts per year. This integrated team serves as the organization's 'front line' and represents the voice of the customer, partnering across the organization to help improve the overall customer experience.
About the Opportunity
The Customer Care team handles our most time-sensitive and escalated issues and is known for delivering high-quality customer service to students, parents, and educators participating in any College Board program. As a Customer Care Specialist, you will be responsible for managing all SAT, PSAT, AP, and CLEP escalated customer service matters through to full resolution, while identifying root causes and reporting findings to team leadership to support continuous improvement. This role requires a highly collaborative approach, with the ability to influence others and build strong relationships across internal and external stakeholders. The Customer Care Specialist reports directly to the Director of Customer Care Services. You will work closely with both internal and external partners to ensure compliance with policies and business procedures while identifying opportunities for continuous improvement. Success in this role will require strong organizational and prioritization skills, as well as the proven ability to manage multiple projects simultaneously-as a leader, an independent contributor, and a team member.
In this role, you will:
Provide Exceptional Customer Service (75%)
  • Be an expert in College Board policy and processes that impact customers and the operational procedures necessary to resolve customer inquiries.
  • Serve as business contact between the customer service operations group and all of the internal departments and external vendors to address and resolve processing exceptions and/or escalated customer service cases. Establish a strong relationship with each of the College Board departments listed above and external vendors, specifically the various customer service outsourced partners.
  • Communicate effectively, verbally and in written format case status, as well as complex Program policies to consumers, to include students, parents, High School Guidance Counselors and College/University Admissions Personnel.
  • Work within aggressive timelines and with extremely sensitive student cases.
  • Handle high volume caseloads while ensuring that cases are researched and closed within established timelines.
  • Learn multiple customer service and operational system applications required to manage escalated customer service cases.
  • Take a hands-on approach to lead resolution and root cause analysis of assigned customer service escalated cases.
  • Conduct manual processes to implement exceptions workarounds.
  • When necessary, provide manual support for data entry and exceptions.
  • Provide support of other work across Operations Division as needed to support shared goals.

Complete Special Projects and Continuous improvement (25%)
  • Provide operational readouts and status on customer inquiries and trends within College Board and/or externally with customers
  • Assist with customer outreach for special projects
  • Provide input to the voice of the customer initiative helping to drive continuous improvement and improved customer experience
  • Perform other related duties and projects as assigned
  • Identify and communicate process improvements and quality checkpoints, as well as multiple Program policies driving customer complaints/concerns

About You:
  • 3-5 years of experience leading and navigating complex customer issues and resolving those cases in a high-volume customer service operation (required)
  • 3-5 years of experience providing high quality support while managing assigned cases within service level agreements?
  • A proven ability to not only build and manage customer relationships but also to build strong relationships across internal teams that may have conflicting priorities?
  • Ability to use quantitative and qualitative data to identify trends to inform continuous improvements to enhance the customer experience
  • The ability to be flexible and quickly adapt to new methods, situations, and requirements
  • The ability to navigate a rapidly evolving landscape?
  • Knowledge of Microsoft Office tools: Word, Excel, PowerPoint, and Salesforce
    #INDOEM #LI-BP1

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