Customer Care Executive Jobs in Reston, VA (NOW HIRING)

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Role Overview:
Drive the expansion of AI-powered customer experience solutions across healthcare organizations, enabling providers, payers, and related enterprises to deliver more connected, efficient, and patient-centered experiences. This role directly impacts revenue growth, market penetration, and the modernization of healthcare engagement strategies through cloud-based CX platforms. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact, helping organizations deliver meaningful interactions at scale. You will own a high-growth territory, lead strategic sales initiatives, and influence how healthcare organizations adopt technology to improve outcomes and operational performance. This position offers significant earning potential, executive visibility, and the opportunity to shape digital transformation across a critical industry.

The ideal candidate has a Commercial Account Executive mindset with strong sales process and account management practices. Healthcare sales experience is preferred, along with experience selling SaaS and AI solutions. Success in this role requires the ability to penetrate greenfield accounts while expanding relationships and business within existing customers. We are looking for someone who enjoys working in and contributing to a dynamic, collaborative team environment.

Key Responsibilities:

• Drive net new revenue growth by acquiring new healthcare customers and expanding strategic relationships within existing accounts
• Own the end-to-end sales cycle for complex enterprise deals, delivering consistent revenue attainment and pipeline expansion
• Build and execute territory strategies that generate a pipeline at or above three times quota, ensuring long-term business growth
• Engage healthcare executives and key stakeholders to align CX and AI solutions with organizational priorities and patient experience goals
• Design and position tailored solutions that address critical healthcare challenges, improving engagement, efficiency, and outcomes
• Lead multi-stakeholder deal cycles, navigating organizational complexity across departments, geographies, and decision makers
• Accurately forecast revenue using structured methodologies such as MEDDPICC, ensuring visibility and predictability in pipeline performance
• Collaborate cross-functionally with solution consultants, partners, and internal teams to deliver cohesive and competitive proposals
• Establish Genesys as a trusted advisor within the healthcare sector by providing industry insights and strategic guidance

Required Qualifications:

• 4+ years of sales experience within the healthcare industry, with a consistent track record of revenue achievement
• Demonstrated success managing complex enterprise sales cycles, including deals exceeding $500K ACV
• Experience engaging and influencing executive stakeholders across healthcare organizations
• Proven ability to build and maintain a pipeline at or above three times quota, with strong new logo acquisition performance
• Strong consultative selling skills with the ability to translate customer needs into impactful solutions
• Experience negotiating and closing deals across multiple stakeholders, departments, and regions
• Willingness and ability to travel up to 50 percent

Preferred Qualifications:

• Bachelor's degree or equivalent professional experience
• Experience selling customer experience, SaaS, or cloud-based solutions
• Familiarity with MEDDPICC or similar deal qualification frameworks
• Experience working with large healthcare systems, payers, or healthcare technology organizations

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale- Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal year.
• A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.