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Customer Care Manager Jobs in Reston, VA (NOW HIRING)

Lancesoft

Customer Care Specialist

Reston, VA · On-site +1

$35 - $40/hr

As a Customer Care Specialist, you will be responsible for managing all SAT, PSAT, AP, and CLEP escalated customer service matters through to full resolution, while identifying root causes and ...

Toll Brothers, Inc.

Customer Care Consultant

Reston, VA · On-site

$28 - $37.14/hr

Manage, triage, and resolve inbound requests leveraging homeowner-submitted artifacts and/or ... Customer Care Representative * Manage work orders, schedule homeowner/trade workday, and issue ...

Toll Brothers, Inc.

Customer Care Representative

Reston, VA · On-site

$28.01 - $37.14/hr

The Customer Care Representative works closely with homeowners on Customer Care/Warranty matters to ... Service Request Management: entering, updating, closing and Purchase Order processing * Conduct ...

Spargo Inc

Customer Care Specialist

Reston, VA · On-site

$18/hr

Customer Care Specialist Hybrid WFH in Reston, VA 22030 | Currently - 2 days in office - 3 days remote SPARGO, Inc . is a full-service event management company, offering a suite of services that ...

V-Tech Solutions Inc.

Care Manager I

Washington, DC · Remote

$30.88 - $44/hr

Care Manager I (Hybrid) V-Tech Solutions is seeking a Care Manager I to support children and young ... Cultural competence & customer service Work Environment Hybrid role with office and community-based ...

V-Tech Solutions Inc.

Care Manager I

Washington, DC · On-site

$30.88 - $44/hr

Description Care Manager I (Hybrid) V-Tech Solutions is seeking a Care Manager I to support ... Cultural competence & customer service Work Environment Hybrid role with office and community-based ...

V-Tech Solutions Inc.

Care Manager I

Washington, DC · Remote

$30.88 - $44/hr

Care Manager I (Hybrid) V-Tech Solutions is seeking a Care Manager I to support children and young ... Cultural competence & customer service Work Environment Hybrid role with office and community-based ...

Circle

Customer Care Advisor

Washington, DC

$29.50 - $41/hr

Partner with Partner Managers, Business Development, Compliance, Treasury, Product and Engineering ... You care deeply about the customer experience and strive to refine your skills everyday * You're a ...

Epitec

Customer Care Specialist - Remote

Reston, VA · On-site +1

$35 - $40/hr

Customer Care Specialist - Remote Location: Remote - Teams hours are 7:30am - 8pm EST. Must be ... Manager will consider time zones and typically CST/PST work the later shifts. Rate: we expect to ...

Kastle Systems

Customer Care Rep. I

Falls Church, VA · Remote

$35K - $50K/yr

Kastle Systems is the leader in managed security, with a track record of introducing innovative ... Delivering a world class customer experience drives everything we do, and Kastle's mission is to be ...

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Customer Care Manager information

See Reston, VA salary details

$25.5K

$60.3K

$105.1K

How much do customer care manager jobs pay per year?

As of Aug 2, 2026, the average yearly pay for customer care manager in Reston, VA is $60,339.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $72,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Care Manager, and why are they important?

To thrive as a Customer Care Manager, you need expertise in customer service, problem-solving, and team leadership, typically supported by experience in customer-facing roles and sometimes a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, contact center software, and data analytics tools is often required. Outstanding communication, conflict resolution, and emotional intelligence are vital soft skills for managing teams and handling escalated customer issues. These skills and qualities are important to ensure customer satisfaction, efficient team operations, and the effective resolution of complex customer concerns.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer management tools and strategies.

What is the role of a customer manager?

A Customer Care Manager oversees customer service operations, ensuring customer satisfaction and resolving issues efficiently. They often manage a team, develop service policies, and use customer relationship management (CRM) tools to improve service quality.

What jobs pay 4000 a week without a degree?

Customer Care Managers typically do not earn $4,000 weekly without relevant experience or advanced skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or entrepreneurship, which rely on performance and network rather than formal education. Most jobs paying this amount require specialized skills, certifications, or significant experience.

What are the most common challenges faced by a Customer Care Manager, and how can they be addressed?

Customer Care Managers often face challenges such as managing high customer expectations, handling escalated complaints, and ensuring consistent service quality across the team. To address these, it’s important to implement clear communication protocols, provide ongoing training for staff, and utilize customer feedback to drive improvements. Building a strong, collaborative team environment also helps in distributing workload effectively and maintaining high morale, which in turn improves customer satisfaction.

What does a customer care manager do?

A customer care manager oversees customer service operations, ensuring customer satisfaction and resolving issues efficiently. They manage support teams, develop service policies, and use tools like CRM software to monitor interactions and improve service quality.
What are the most commonly searched types of Customer Care jobs in Reston, VA? The most popular types of Customer Care jobs in Reston, VA are:
What job categories do people searching Customer Care Manager jobs in Reston, VA look for? The top searched job categories for Customer Care Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Care Manager jobs? Cities near Reston, VA with the most Customer Care Manager job openings:
Customer Care Manager jobs near you
Infographic showing various Customer Care Manager job openings in Reston, VA as of July 2026, with employment types broken down into 2% As Needed, 72% Full Time, 19% Part Time, and 7% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $60,339 per year, or $29 per hour.

Customer Care Manager - State Farm Agent Team Member

James Allen - State Farm Agent

Lanham, MD • On-site

$15.50 - $16.50/hr

Part-time

Re-posted 8 days ago

Job description

Benefits:
  • Flexible schedule
  • Training & development

You May Be a Great Fit as a Customer Care Manager at James Allen - State Farm Agent if: 
  • You’re the person people call first when life goes sideways - calm, steady, and ready to help.
  • You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
  • You’re a natural relationship-builder who earns trust quickly and keeps it.
  • You listen first, then guide, making customers feel understood while confidently recommending solutions.
  • You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: Lanham, MD 20706
At James Allen - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.
Responsibilities
  • Manage customer inquiries and support daily service activities.
  • Coordinate team communication to maintain efficient workflows.
  • Assist with account updates, billing inquiries, and policy reviews.
  • Track service metrics and report progress to the agent.
  • Support community engagement and customer outreach initiatives.
Qualifications
  • Excellent communication and organizational skills.
  • Strong attention to detail with the ability to manage multiple priorities.
  • Prior experience in customer service, office management, or administrative support preferred.
  • Must be able to obtain applicable state insurance licenses.

Flexible work from home options available.