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Customer Care Manager Jobs in Reston, VA (NOW HIRING)

Toll Brothers, Inc.

Customer Care Consultant

Reston, VA · On-site

$28 - $37.14/hr

Manage, triage, and resolve inbound requests leveraging homeowner-submitted artifacts and/or ... Customer Care Representative * Manage work orders, schedule homeowner/trade workday, and issue ...

Toll Brothers

Customer Care Consultant

Reston, VA · On-site

$28 - $37.14/hr

Manage, triage, and resolve inbound requests leveraging homeowner-submitted artifacts and/or ... Customer Care Representative * Manage work orders, schedule homeowner/trade workday, and issue ...

Toll Brothers, Inc.

Customer Care Representative

Reston, VA · On-site

$28.01 - $37.14/hr

The Customer Care Representative works closely with homeowners on Customer Care/Warranty matters to ... Service Request Management: entering, updating, closing and Purchase Order processing * Conduct ...

Toll Brothers

Customer Care Representative

Reston, VA · On-site

$28.01 - $37.14/hr

The Customer Care Representative works closely with homeowners on Customer Care/Warranty matters to ... Service Request Management: entering, updating, closing and Purchase Order processing * Conduct ...

CPJ Recruitment

Customer Care Coordinator

Washington, DC · On-site

$20.50 - $26.50/hr

About the job Customer Care Coordinator We are looking for a motivated and detail oriented ... Comfortable working remotely and managing tasks independently * Interest in travel, hospitality, or ...

V-Tech Solutions Inc.

Care Manager I

Washington, DC · On-site

$30.88 - $44/hr

Description Care Manager I (Hybrid) V-Tech Solutions is seeking a Care Manager I to support ... Cultural competence & customer service Work Environment Hybrid role with office and community-based ...

V-Tech Solutions Inc.

Care Manager I

Washington, DC · Remote

$30.88 - $44/hr

Care Manager I (Hybrid) V-Tech Solutions is seeking a Care Manager I to support children and young ... Cultural competence & customer service Work Environment Hybrid role with office and community-based ...

JK Moving Services

Customer Care Coordinator

Sterling, VA · On-site

$17.75 - $23.25/hr

Customer Care Coordinator Job Locations US-VA-Sterling ID 2026-3780 Category Customer Service/Support Type Regular Full-Time Overview Under the direction of the Customer Service Manager, the ...

JK Moving Services

Customer Care Coordinator

Sterling, VA · On-site

$18.25 - $23.75/hr

Overview Under the direction of the Customer Service Manager, the Commercial Services Coordinator ... Medical and Dependent Care Flexible Spending Accounts (FSAs) * Health Savings Account (HSA) with ...

Colonial Parking

CUSTOMER CARE ASSOCIATE - A

Washington, DC · On-site

$16.50 - $22.75/hr

Understand all relevant systems within the Customer Care and Remote Management Center Departments. Assist with monthly billing and invoice process. Daily reporting of activities. Performs outbound ...

Circle

Customer Care Advisor

Washington, DC · On-site +1

$29.50 - $41/hr

Partner with Partner Managers, Business Development, Compliance, Treasury, Product and Engineering ... You care deeply about the customer experience and strive to refine your skills everyday * You're a ...

Ampcus

Customer Care Specialist (Accommodations)

Reston, VA · On-site

$17.75 - $23.50/hr

Job Title: Customer Care Specialist (Accommodations) Location(s): Reston, VA (Remote ... You will be responsible for managing escalated cases, email responses, and certain SSD specific ...

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Customer Care Manager information

See Reston, VA salary details

$25.5K

$60.3K

$105.1K

How much do customer care manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer care manager in Reston, VA is $60,339.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $72,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer care manager?

To thrive as a Customer Care Manager, you need expertise in customer service, problem-solving, and team leadership, typically supported by experience in customer-facing roles and sometimes a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, contact center software, and data analytics tools is often required. Outstanding communication, conflict resolution, and emotional intelligence are vital soft skills for managing teams and handling escalated customer issues. These skills and qualities are important to ensure customer satisfaction, efficient team operations, and the effective resolution of complex customer concerns.

What are the most common challenges faced by a customer care manager, and how can they be addressed?

Customer Care Managers often face challenges such as managing high customer expectations, handling escalated complaints, and ensuring consistent service quality across the team. To address these, it’s important to implement clear communication protocols, provide ongoing training for staff, and utilize customer feedback to drive improvements. Building a strong, collaborative team environment also helps in distributing workload effectively and maintaining high morale, which in turn improves customer satisfaction.

What does a customer care manager do?

A customer care manager oversees customer service operations, ensuring customer satisfaction and resolving issues efficiently. They manage support teams, develop service policies, and use tools like CRM software to track interactions, often requiring strong communication and leadership skills. The role typically involves monitoring service quality and implementing improvements to enhance the customer experience.

What are the most commonly searched types of Customer Care jobs in Reston, VA?

The most popular types of Customer Care jobs in Reston, VA are:

What are popular job titles related to Customer Care Manager jobs in Reston, VA?

For Customer Care Manager jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Customer Care Manager jobs in Reston, VA look for?

The top searched job categories for Customer Care Manager jobs in Reston, VA are:

What cities near Reston, VA are hiring for Customer Care Manager jobs?

Cities near Reston, VA with the most Customer Care Manager job openings:

Customer Care Manager jobs near you
Infographic showing various Customer Care Manager job openings in Reston, VA as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $60,339 per year, or $29 per hour.

Customer Care Manager - State Farm Agent Team Member

Anthony Lutsik - State Farm Agent

Arlington, VA • On-site

$40K - $60K/yr

Full-time

Retirement, PTO

Re-posted 3 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Wellness resources

You May Be a Great Fit as a Customer Care Manager at Anthony Lutsik - State Farm Agent if: 
  • You’re the person people call first when life goes sideways - calm, steady, and ready to help.
  • You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
  • You’re a natural relationship-builder who earns trust quickly and keeps it.
  • You listen first, then guide, making customers feel understood while confidently recommending solutions.
  • You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: Arlington, VA 22203
At Anthony Lutsik - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.
Responsibilities
  • Manage customer inquiries and support daily service activities.
  • Coordinate team communication to maintain efficient workflows.
  • Assist with account updates, billing inquiries, and policy reviews.
  • Track service metrics and report progress to the agent.
  • Support community engagement and customer outreach initiatives.
Qualifications
  • Excellent communication and organizational skills.
  • Strong attention to detail with the ability to manage multiple priorities.
  • Prior experience in customer service, office management, or administrative support preferred.
  • Must be able to obtain applicable state insurance licenses.