Director Customer Care Jobs in Reston, VA (NOW HIRING)

Director, Customer Engineering Enablement is a senior leadership role responsible for leading and evolving the organization's pre-award solution engineering capabilities in support of revenue growth, deal differentiation, and customer confidence. It blends executive presence with deep, full-stack technical skills across advanced development technologies and tools, modern data architectures, and AI.

This role has accountability for coordination across opportunity-assigned Developers, Architects, and Solution Engineers, ensuring consistent excellence in technical demonstrations, solution narratives, RFP responses, and overall solution readiness.

Reporting directly to the Chief Solutions Officer, this highly visible role partners closely with Growth leadership and cross functional stakeholders to drive success on complex, high value pursuits while building a scalable, high performing solution engineering organization.

Leadership and Strategy: Align solution engineering priorities with sales strategy and platform enablement objectives. Serve as a trusted advisor to Solutions, Growth, and executive leadership on technical solution engineering strategy, deal risk, and differentiation. Provide technical demonstration oversight and guidance on the organization's most complex and strategically significant pursuits.

Team Leadership: Serve as the technical lead for Request for Information (RFI) and Request for Proposal (RFP) responses, ensuring technical accuracy and security compliance. Own standards for demonstration quality, technical solution storytelling, and technical RFP responses. Ensure consistent, compelling, and differentiated customer-facing solution delivery. Build reusable accelerators (demo environments, components, POC assets, playbooks, best practices) and enable others to scale delivery. As Technical Demonstration Lead, oversee demo readiness, environment quality, and data integrity. Ensure effective identification, documentation, and escalation of demo defects.

Sales and Customer Engagement: Confidently present technical solutions to GS/Executive-level leadership and political appointees, simplifying complex tech into mission outcomes. Lead deep technical and business discovery sessions with federal stakeholders to uncover mission gaps, pain points, and legacy bottlenecks to scope agentic solution use cases, translate outcomes/ROI into an executable architecture, demonstration/proof-of-concept (POC) and activation plan. Partner closely with Growth leadership to influence deal strategy and positioning. Ensure solutions clearly articulate business value, differentiation, and outcomes.

Cross Functional Collaboration: Coordinate with technical demonstration SMEs as assigned and allocated from internal and teaming partners. Translate customer and market feedback into actionable insights.

Requirements: 10 years of experience with in a customer-facing or support role. 5 years of experience as a sales solution architecture or engineering manager in a technical, customer-facing role. 5 years of experience supporting, or selling to, Federal Government customers. Strong executive communication and presentation skills. Demonstrated ability to influence sales strategy and customer outcomes. Experience as a sales leader, managing a team. Ability to obtain a Top Secret security clearance. Experience with product and solution life-cycles, building tools, architecting and developing for scalable deployments, including data platforms, ML platforms, AI infrastructure and generative AI to support customer missions.

About PingWind: PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is an SBA certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Northern Virginia and Huntsville AL. www.PingWind.com

Our benefits include: Eleven Federal Holidays, Paid Time Off accrued each pay period, Parental Leave, Three medical plan choices with generous employer contribution, Dental and Vision Insurance, Company paid Short-Term and Long-Term Disability, Company paid Life and AD&D Insurance, 401k with competitive matching and vesting schedule, Continuing education assistance, Short Term / Long Term Disability & Life Insurance, Medical, Dependent Care and Commuter Flexible Spending Accounts, Employee Assistance Program, Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass), 529 College Savings Plan, Legal Insurance, Pet Insurance

Salary Range $200-$250k. The pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) job responsibilities, education, certifications, experience, as well as internal equity mapping and alignment with market data, or other applicable laws.

Veterans are encouraged to apply. PingWind, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law.