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Customer Care Assistant Jobs in Reston, VA (NOW HIRING)

ASE

Customer Care Representative

Leesburg, VA · Remote

Customer Care Manager Direct Reports to this position:None Job Summary: The Customer Care ... Customer Support: * * Assist customers with purchasing tests, scheduling or canceling appointments ...

ASE

Customer Care Representative

Leesburg, VA · Remote

$21 - $22/hr

Customer Care Manager Direct Reports to this position: None Job Summary: The Customer Care ... Customer Support: * * Assist customers with purchasing tests, scheduling or canceling appointments ...

Lancesoft

Customer Care Specialist

Reston, VA · On-site +1

$35 - $40/hr

Customer Care Specialist Location: Remote - Teams hours are 7: 30am -8pm EST. Must be available to ... Assist with customer outreach for special projects Provide input to the voice of the customer ...

Jushi

Customer Care Coordinator

Woodbridge, VA · On-site

$18/hr

The Customer Care Coordinator is primarily responsible for aiding patrons and patients ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Jushi

Customer Care Coordinator

Woodbridge, VA · On-site

$18/hr

The Customer Care Coordinator is primarily responsible for aiding patrons and patients ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Jushi

Customer Care Coordinator

Woodbridge, VA · On-site

$18/hr

The Customer Care Coordinator is primarily responsible for aiding patrons and patients ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Jushi

Customer Care Coordinator

Alexandria, VA · On-site

$18/hr

The Customer Care Coordinator is primarily responsible for aiding patrons and patients ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Jushi

Customer Care Coordinator

Alexandria, VA

$18/hr

The Customer Care Coordinator is primarily responsible for aiding patrons and patients ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Jushi

Customer Care Coordinator

Alexandria, VA

$18/hr

The Customer Care Coordinator is primarily responsible for aiding patrons and patients ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Spargo Inc

Customer Care Specialist

Reston, VA · On-site

$18/hr

Customer Care Specialist Hybrid WFH in Reston, VA 22030 | Currently - 2 days in office - 3 days ... Must meet the monthly call center goals as outlined in the call center goals program. * Assist ...

C&S Elite Getaways

Customer Care Coordinator

Washington, DC · Remote

$20.50 - $26.50/hr

In this role, you will assist clients with coordination, updates, and general support, helping ... Customer service experience is a plus * Organized and dependable  * Comfortable working remotely ...

Epitec

Customer Care Specialist - Remote

Reston, VA · On-site +1

$35 - $40/hr

Customer Care Specialist - Remote Location: Remote - Teams hours are 7:30am - 8pm EST. Must be ... * Assist with customer outreach for special projects * Provide input to the voice of the customer ...

Capital Area Pediatrics

Patient Care Assistant

Ashburn, VA · On-site

$16.50 - $22.75/hr

Patient Care Assistant (PCA) At Capital Area Pediatrics, we are dedicated to delivering an ... Previous patient experience/customer service experience is preferred but not required. * Ability to ...

Capital Area Pediatrics

Patient Care Assistant

Herndon, VA · On-site

$16.75 - $23/hr

Patient Care Assistant (PCA) At Capital Area Pediatrics, we are dedicated to delivering an ... Previous patient experience/customer service experience is preferred but not required. * Ability to ...

NSSC LLC

Resident Care Assistant

Washington, DC · On-site

$17.25 - $21.50/hr

Resident Care Assistant Location: The Residences at Benning Metro 4501 Blaine Street NE Washington ... in a service/customer focused manner. Duties and Responsibilities: The following essential ...

HallKeen Management

Resident Care Assistant

Washington, DC · On-site

$17.25 - $21.50/hr

... a service/customer focused manner. Duties and Responsibilities: • The following essential ... Care Assistant responsibilities can also include housekeeping and dining room duties. • May ...

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All JobsCustomer Care JobsCustomer Care Assistant JobsCustomer Care Assistant Jobs in Reston, VA

Customer Care Assistant information

See Reston, VA salary details

$12

$20

$29

How much do customer care assistant jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for customer care assistant in Reston, VA is $20.83, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.75 per hour, depending on experience, location, and employer.

What are Customer Care Assistants?

Customer Care Assistants are professionals who provide support and assistance to customers, often acting as the first point of contact for inquiries, complaints, and general service requests. They work in a variety of industries, including retail, banking, and telecommunications, helping customers by answering questions, resolving issues, and ensuring a positive experience. Their responsibilities may include handling phone calls, responding to emails or chats, processing orders or returns, and maintaining customer records. Excellent communication and problem-solving skills are essential for this role. Customer Care Assistants play a vital role in building customer loyalty and representing the company's values.

What are some common challenges faced by Customer Care Assistants, and how can they be managed effectively?

Customer Care Assistants often face challenges such as handling high call volumes, dealing with difficult customers, and managing time efficiently. To overcome these challenges, it's important to stay calm under pressure, actively listen to customers' concerns, and use problem-solving skills to resolve issues effectively. Many organizations provide training and support from supervisors to help team members improve their communication skills and product knowledge, which can make handling tough situations easier. Building strong relationships with colleagues also helps, as team collaboration is key in sharing solutions and managing workloads.

What are the key skills and qualifications needed to thrive as a Customer Care Assistant, and why are they important?

To thrive as a Customer Care Assistant, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in using phone, email, and chat systems are typically required. Patience, active listening, and adaptability help individuals excel in responding to diverse customer needs and challenging situations. These skills ensure efficient issue resolution and foster positive customer experiences, which are vital for customer retention and organizational reputation.

What is the role of a customer care assistant?

A customer care assistant provides support to customers by answering inquiries, resolving issues, and offering product or service information. They often communicate via phone, email, or in person and need good communication and problem-solving skills to ensure customer satisfaction.

Is a Customer Care Assistant job stressful?

A Customer Care Assistant role can be stressful due to handling customer complaints, managing high call volumes, and meeting performance targets. However, stress levels vary depending on the work environment, workload, and individual coping skills, and some find the role rewarding and engaging.

How can I make $2000 a week working from home?

A Customer Care Assistant can increase earnings by working full-time, taking on multiple shifts, or seeking higher-paying roles within customer service that offer bonuses or commissions. Developing strong communication skills and gaining experience with customer management tools can also improve earning potential, but reaching $2000 weekly typically requires additional responsibilities or supplementary income sources.

What jobs pay 4000 a week without a degree?

Customer Care Assistant roles typically do not pay $4,000 a week without specialized skills or management responsibilities. High-paying jobs that can reach this level without a degree often include sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience, certifications, or licenses rather than formal education.

What is the difference between Customer Care Assistant vs Customer Service Representative?

AspectCustomer Care AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentRetail stores, call centers, service desksCall centers, retail, online support
Employer & Industry UsageRetail, hospitality, healthcareTelecommunications, banking, retail
Common Search & ComparisonCustomer Care Assistant vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Assistants often work directly with customers in retail or face-to-face settings, providing hands-on support. Customer Service Representatives typically handle inquiries via phone or online, often in call centers. While their skills overlap, the main difference lies in the work environment and interaction style.

What are the most commonly searched types of Customer Care jobs in Reston, VA? The most popular types of Customer Care jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Care Assistant jobs? Cities near Reston, VA with the most Customer Care Assistant job openings:
Customer Care Assistant jobs near you
Infographic showing various Customer Care Assistant job openings in Reston, VA as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $43,332 per year, or $20.8 per hour.

Customer Care Representative

ASE

Leesburg, VA • Remote

Full-time

Medical, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Salary: $21 - $22 per hour

Position Status:Non-Exempt, Tech Prof/Skilled, Support
Location:Remote

Job Title:Customer Care Specialist

Department:Customer Care

Reports to:Customer Care Manager

Direct Reports to this position:None

Job Summary:
The Customer Care Specialist will provide comprehensive support to automotive technicians, employers, and other customers utilizing ASE services. This role primarily involves handling inquiries through the myASE portal, phone, chat, and email to ensure exceptional customer service.

Key Responsibilities:

  • Customer Support:
    • Assist customers with purchasing tests, scheduling or canceling appointments, and providing general information about ASE testing.
    • Create tickets for customer concerns and conduct follow-up and resolution in a timely manner.
    • Respond to customer email inquiries promptly and professionally.
    • Handle live chat sessions to assist customers with various inquiries.
    • Provide exceptional service by understanding customer needs and offering accurate and helpful information.
  • Account Management:Support users in navigating the myASE website, managing company accounts, and resolving login issues.
  • Technician Certification Management:Update candidate records and assist with certification status inquiries.
  • App Support:Offer support to the renewal app team by assisting customers with general inquiries and app navigation.
  • Program Support:
    • Offer guidance for the xEV Safety Certification tests and the Section 609 Refrigerant program.
    • Assist with ASE Practice Tests and manage related issues.
    • Documentation:Maintain accurate and detailed records of customer interactions and transactions.

Qualifications:

  • High school diploma required.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities.
  • Proficient in typing and general computer use.
  • Ability to multitask efficiently and work collaboratively in a team environment.
  • Proficiency in English (speaking, reading, and writing); Spanish proficiency is a plus and compensated accordingly.
  • Experience with Zoho One is a plus.
  • Experience with Chat is a plus.

Work Hours and Benefits:

  • Remote position with working hours from 8:30 AM to 5:00 PM Eastern (lunch break from 12:30 PM to 1:30 PM).
  • Two-week virtual training program.
  • Benefits include paid holidays, PTO, 401K, health insurance, and education support.
  • All necessary computer equipment provided.

EEOC Statement:
ASE is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. ASE is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

About ASE:
At ASE, we provide support and foster a constructive work environment. We ensure our staff is fully equipped and trained to offer the best service to our community of automotive professionals. Join us in our commitment to excellence and dedication to the automotive service industry.