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How much do remote customer care jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote customer care in Reston, VA is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.78 per hour, depending on experience, location, and employer.

What is a remote customer care?

A Remote Customer Care job involves assisting customers with their inquiries, concerns, or problems via phone, email, chat, or other digital channels, all while working from a location outside of a traditional office—usually from home. Professionals in this role help resolve issues, provide product or service information, handle complaints, and ensure customer satisfaction. Remote Customer Care representatives need strong communication skills, empathy, and the ability to troubleshoot issues independently. This position often requires familiarity with customer support software and the ability to manage multiple tasks in a virtual environment.

What are the key skills and qualifications needed to thrive as a remote customer care professional?

To thrive as a Remote Customer Care professional, you need strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Exceptional patience, active listening, and self-motivation help individuals stand out in this remote role. These skills and qualities are crucial for delivering effective support, maintaining customer satisfaction, and efficiently resolving issues without in-person supervision.

What is the difference between Remote Customer Care vs Remote Customer Support?

AspectRemote Customer CareRemote Customer Support
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; technical knowledge often preferred
Work EnvironmentHome office, call centers, online chat platformsHome office, help desks, online chat, email support
Industry UsageRetail, hospitality, service industriesTechnology, software, telecom
Common Search IntentCustomer care roles, client relationship managementTechnical support, troubleshooting, product assistance

Remote Customer Care and Remote Customer Support roles often overlap but differ mainly in focus. Customer Care emphasizes building relationships and ensuring customer satisfaction, while Customer Support typically involves technical troubleshooting and problem resolution. Both roles require strong communication skills and are commonly found in various industries, often working remotely from home offices.

How do remote customer care representatives typically collaborate with their team and supervisors?

Remote customer care representatives usually collaborate with their team and supervisors through digital communication tools such as chat platforms, video calls, and project management software. Regular virtual team meetings help keep everyone aligned on goals, share updates, and address challenges. Supervisors often provide guidance, feedback, and support via scheduled check-ins or one-on-one meetings. This structure fosters a supportive environment where remote staff can easily reach out for assistance and stay connected with colleagues, even while working from different locations.

What are the most commonly searched types of Customer Care jobs in Reston, VA?

The most popular types of Customer Care jobs in Reston, VA are:

What are popular job titles related to Remote Customer Care jobs in Reston, VA?

For Remote Customer Care jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Care jobs in Reston, VA look for?

The top searched job categories for Remote Customer Care jobs in Reston, VA are:

What cities near Reston, VA are hiring for Remote Customer Care jobs?

Cities near Reston, VA with the most Remote Customer Care job openings:

Remote Customer Care jobs near you
Infographic showing various Remote Customer Care job openings in Reston, VA as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% Remote job distribution, with an average salary of $40,675 per year, or $19.6 per hour.

Program Manager - Military Family Respite Care Program (Remote)

CLFC Healthcare and Communications

Arlington, VA • Remote

$95K - $115K/yr

Full-time, Contractor

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

  • Location: Remote (United States) with periodic travel; nationwide program supporting Army installations
  • Employment Type: Full-time with benefits (W-2)
  • Schedule: Monday through Friday, core business hours 7:30 AM to 4:30 PM Central Time
  • Agency Environment: Army Community Service Exceptional Family Member Program; nationwide federal family-support contract

Position Overview

CLFC Healthcare & Communications is hiring a Program Manager to lead a nationwide respite care program serving military Families who care for exceptional family members with special medical and educational needs. The program delivers one-on-one, in-home respite care through credentialed Level 3 and Level 4 providers across Army installations in the continental United States, Alaska, Hawaii, and Puerto Rico.

This role is the central point of contact for the federal customer and the single owner of program performance: provider network health, family intake and matching timeliness, quality control, reporting, and contract administration. The right candidate has run case-management or special-needs programs at scale, knows military family life from the inside, and treats a missed appointment for a medically complex child as a mission failure rather than a metric.

Key Responsibilities

  • Serve as the central point of contact with the Government customer; respond to all official inquiries within one business day.
  • Direct a three-region coordination team managing family intake, provider matching, scheduling, and continuity of care for approximately 149 active Families per month.
  • Own the Quality Control Plan: inspection cadence, discrepancy correction, root cause analysis, trend analysis, and customer feedback.
  • Oversee provider recruitment, credentialing, and retention across 60+ installation markets, including remote and high-cost locations.
  • Direct weekly, monthly, quarterly, and annual program reporting and quarterly progress meetings with the federal customer.
  • Manage program budgets, invoicing accuracy, and travel authorizations for exceptional coverage cases.
  • Lead phase-in execution and sustain uninterrupted service for enrolled Families.

Required Qualifications

  • Master's degree in a healthcare-related field with 5+ years of progressive management experience, OR Bachelor's degree in a related field with 10+ years of progressive management experience.
  • At least 5 years of experience supporting military families or similar populations.
  • Demonstrated experience with case management and special needs programs.
  • Ability to favorably complete federal background screening requirements.

Strongly Preferred Qualifications

  • Direct experience with the Exceptional Family Member Program or military family readiness programs.
  • Experience managing a distributed, multi-state service workforce.
  • Federal contract program management experience with performance-standard (AQL-based) oversight.
  • Military spouse, veteran, or military family background.

Compensation and Engagement Details

  • Annual salary of $95,000 to $115,000 with full benefits: health, dental, and vision coverage, paid time off, federal holidays, and retirement plan.
  • Remote-first role with structured travel for program meetings and site needs.
  • Multi-year program with long-term growth potential.
  • Professional development support and leadership visibility across a nationwide program.

About CLF Consultants LLC

CLF Consultants LLC (DBA: CLFC Healthcare & Communications) is a federal, state, and local healthcare staffing and language access services organization. Our network of more than 500 healthcare professionals and more than 200 interpreters supports nationwide coverage. CLFC is a Self-Certified Small Disadvantaged Business committed to placing qualified professionals with mission-aligned organizations. Equal Opportunity Employer.