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Remote Community Jobs in Indiana (NOW HIRING)

Motorola

$100K - $110K/yr

We're a global close-knit community, united by the relentless pursuit to help keep people safer ... Note: This is a remote position for candidates residing in the continental U.S., requiring 25%-50 ...

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What are the key skills and qualifications needed to thrive as a Remote Community Manager, and why are they important?

To thrive as a Remote Community Manager, you need experience in online community engagement, content moderation, and strong written communication skills, often supported by a background in marketing, communications, or a related field. Familiarity with community management platforms (like Discord, Slack, or Facebook Groups), analytics tools, and sometimes certifications in social media or community management are valuable. Exceptional interpersonal skills, empathy, and problem-solving abilities set outstanding professionals apart. These skills ensure an engaged, positive, and well-moderated online community that supports organizational goals and member satisfaction.

How do remote community managers typically foster engagement and collaboration among members in a virtual environment?

Remote community managers use a variety of digital tools and platforms to create an inclusive and interactive space for members. They schedule regular virtual events, facilitate discussions, and encourage user-generated content to keep community members actively involved. Building rapport online requires creativity and consistent communication, as well as monitoring conversations to address questions or concerns promptly. Collaboration often involves coordinating with marketing, support, and product teams to share updates and gather feedback, ensuring the community remains vibrant and valuable for all participants.

What is a Remote Community Manager?

A Remote Community Manager is a professional responsible for building, managing, and engaging online communities for a brand, organization, or product while working remotely. Their duties often include moderating discussions, creating content, responding to community members, and gathering feedback to improve community experience. They use various online platforms such as forums, social media, and chat groups to foster positive interactions and ensure community guidelines are followed. Remote Community Managers play a vital role in representing the brand and maintaining a welcoming, active environment for community members.

What is the difference between Remote Community vs Remote Customer Support Specialist?

AspectRemote CommunityRemote Customer Support Specialist
Required CredentialsVaries; often community management or social media experienceCustomer service skills, sometimes certifications in support tools
Work EnvironmentOnline platforms, forums, social mediaCustomer support software, email, chat, phone
Employer & Industry UsageTech companies, online communities, nonprofitsRetail, tech, service industries
Search & Comparison IntentCommunity engagement, moderation, online interactionCustomer issue resolution, support quality

Remote Community roles focus on managing online groups, engaging members, and fostering community growth, often requiring social media or community management skills. Remote Customer Support Specialists handle customer inquiries, troubleshoot issues, and provide support via various communication channels. While both are remote roles in the online space, they serve different functions and require distinct skill sets.

What are the most commonly searched types of Community jobs in Indiana? The most popular types of Community jobs in Indiana are:
What cities in Indiana are hiring for Remote Community jobs? Cities in Indiana with the most Remote Community job openings:
Remote Community jobs near you
Licensed Crisis Counselor - Fully Remote in Kokomo, IN

Licensed Crisis Counselor - Fully Remote in Kokomo, IN

Protocall Services

Kokomo, IN • On-site, Remote

$28.55 - $32.55/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 17 days ago

Job description

Education (one of the following required):
  • MSW, PsyD, or PhD in a behavioral health field, OR
  • M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program

Licensure (must reside in IN and hold one of the following):
  • LSW
  • LMHCA
  • LMFT
  • LMHC
  • LCSW

Licensure Requirements: Licensure must be active and in good standing
Location Requirements: Remote, Indiana residency required
Benefits
  • Comprehensive medical, dental, and life insurance
  • 401(k) program with company match
  • Company-matched student loan repayment program
  • Short- and long-term disability (STD/LTD)
  • Employee Assistance Program (EAP)
  • Accrued PTO (earn up to 4 weeks in your first year)
  • Opportunities for professional growth and advancement

Compensation & Incentives
In addition to base hourly pay, our crisis counselors are eligible for the following incentives:
  • + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training.
  • + $1.00/hour - for working a full 40-hour schedule in the workweek post-training
  • Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team.

Who We Are
Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being.
We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.
About the Role
As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience.
Primary Responsibilities
  • Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
  • Build rapport, actively listen, and foster client engagement.
  • Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
  • Provide resources, coping strategies, referrals, and safety planning.
  • Intervene appropriately in emergent situations.
  • Maintain accurate, timely, and clinically sound documentation.
  • Multitask effectively while navigating multiple software systems.
  • While working from home, to maintain HIPAA compliance and ensure focus, we ask our crisis counselors to have a distraction-free, private office space with a door that locks. Along with hard-wired broadband or fiber internet with speeds of at least 10 Mbps that is not susceptible to frequent outages; satellite and cellular-based services (including Starlink, Viasat, Verizon 5G Cellular, T-Mobile 5G Cellular, etc.) are not permitted.

What You Can Expect
  • Six-Week Paid Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST
    A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment.
  • Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.

Work at Protocall is inherently stressful given the nature of our mission. It is the basic responsibility of each employee to manage their stress in a way that sustains our commitment to the highest level of client care, customer service, professional conduct, and a supportive work environment.
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different

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