Remote Chat Support Coordinator Jobs (NOW HIRING)

About the job Remote Data Entry & Typist Support Coordinator (Part-Time | Full-Time)
About the Role
Our Remote Data Entry & Typist Support Coordinator role combines high-volume data entry with precise typing and hands-on client support. In this position, you'll handle everything from processing numerical transactions to transcribing audio files, all while serving as the main point of contact for clients and our internal data/typing teams. You choose your schedule whether that's 25-30 hours per week (part-time) or 35-40 hours per week (full-time)and work when you're most productive.
Key Responsibilities
Dual Data Processing: Enter transactional data (such as orders and shipping logs) into our systems, then switch gears to transcribe client audio recordings into polished documents. You'll track accuracy metrics separately for each type of task.
Client Intake & Briefing: Host brief video calls or chat sessions with new clients to learn project requirements, delivery deadlines, and preferred formatting or style guidelines.
Project Coordination: Assign data entry and typing tasks to specialized teams, keep an eye on progress in our project management tools (Jira, Monday.com), and make sure every deliverable reaches clients on time.
Quality Assurance: Conduct second-pass reviews on both numeric spreadsheets and transcribed documents, using checklists and best-practice guidelines to maintain at least 99 percent accuracy.
Reporting & Feedback: Compile weekly status updates for clients that highlight completed deliverables and next steps. Gather client feedback after project milestones and share insights with the operations team so we can continually improve.
Training & Documentation: Write step-by-step process guides, record short tutorial videos, and lead quarterly Skill Sharpen webinars to help our data and typing teams stay up to speed on new tools and best practices.
Qualifications
Associate degree or higher; certifications in office technology, data processing, or a related field are a plus.
At least two years of combined data entry and transcription experience.
Comfort leading virtual client briefings and debriefs, with strong interpersonal skills and clear communication.
Proficiency in spreadsheet software (Excel or Google Sheets), CRM platforms, and audio editing tools like Express Scribe or Audacity.
Excellent multitasking abilities and strong written communication ideal for handling shifting priorities and keeping clients informed.
Quiet, reliable home office setup with a stable internet connection.
Why You'll Love This Job
Hybrid Expertise: You'll build a unique skill set that covers both quantitative data work and qualitative transcription. This variety is excellent preparation for future leadership opportunities.
Client-Facing Exposure: Act as the face of our support function get to know clients directly and help shape their experience from kickoff through delivery.
Autonomy & Flexibility: Manage your own schedule and workload. If you spot a process improvement, you can pitch it and implement it. We value new ideas.
Team Collaboration: Work closely with colleagues in data science, customer success, and IT. You'll play a key role in ensuring seamless delivery across teams.
Career Roadmap: Clear advancement paths into roles like Operations Lead, Client Success Manager, or Data Services Specialist.
Benefits & Perks
Competitive Pay: Entry-level starts at $18-$24 per hour; mid-level rates range from $24-$30 per hour, depending on experience and project scope.
Incentive Programs: Earn quarterly bonuses tied to client satisfaction scores up to 8 percent of your base earnings.
Paid Time Off: Receive up to 12 days of PTO in your first year plus 8 paid holidays. Additional PTO is awarded for tenure milestones.
Wellness & Development: Get a $100 monthly wellness stipend plus a $500 annual learning budget for courses, certifications, or conferences.
Culture & Connection: Join weekly virtual Watercooler Chats, compete in monthly cross-team challenges, and attend our annual all-hands retreat (full-time employees receive travel expenses covered).
How to Apply
If you're organized, client-focused, and enjoy switching between data entry and transcription tasks, wed love to hear from you. Please send your resume along with a brief summary of a past project where you balanced multiple data and typing responsibilities successfully.