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Remote Chat Support Coordinator Jobs (NOW HIRING)

Actylis

Sales Support Coordinator

Port Washington, NY · Remote

$50K - $60K/yr

Position Summary The Sales Support Coordinator acts as a central point of coordination between the ... Additional languages are an advantage. #LI-Remote Actylis is an Equal Opportunity Employer. Actylis ...

Hilb Group

Retirement Support Coordinator

$22/hr

... Support Coordinator to join our team. This position will report to our agency located in Mansfield ... This is a remote position. Responsibilities: * Works Massachusetts Teachers Retirement System (MTRS ...

Qureos Inc

Customer Support Representative (Remote)

Dallas, TX · Remote

$16.75 - $21.50/hr

Customer Support Coordinator (Remote) Overview We are seeking a Customer Support Coordinator to assist clients with inquiries, research options, and coordinate service details. In this role, you will ...

Q CELLS USA Corp.

Customer Support Coordinator

Irvine, CA · On-site +1

$20.25 - $25.50/hr

Customer Support Coordinator Location: Irvine, CA, United States Location Type: On-site Salary ... Remote work may be considered for exceptional cases. RESPONSIBILITIES: * Manage customer tickets ...

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Remote Chat Support Coordinator information

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How much do remote chat support coordinator jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote chat support coordinator in the United States is $22.89, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $25.72 per hour, depending on experience, location, and employer.

What is the difference between Remote Chat Support Coordinator vs Remote Customer Service Representative?

AspectRemote Chat Support CoordinatorRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentSupervises chat support team, manages workflowsHandles customer inquiries directly via chat
Employer & Industry UsageTech companies, e-commerce, service providersRetail, telecom, tech, and service industries
Common Search & ComparisonFocuses on coordination and team managementFocuses on direct customer interaction

The Remote Chat Support Coordinator primarily manages and oversees chat support teams, ensuring smooth operations, while the Remote Customer Service Representative directly interacts with customers to resolve issues. Both roles require customer service skills and similar credentials, but their responsibilities differ in scope and focus.

How does a Remote Chat Support Coordinator typically collaborate with other departments to resolve customer issues?

As a Remote Chat Support Coordinator, you will frequently collaborate with teams such as technical support, product management, and sales to resolve complex customer inquiries. When an issue extends beyond standard troubleshooting, you may escalate tickets or communicate directly with the relevant department to ensure a timely and accurate resolution. Effective communication and documentation are crucial, as you'll often serve as the bridge between customers and internal teams, ensuring all parties are updated on progress. This collaborative environment not only helps resolve customer issues efficiently but also provides opportunities to learn from other departments and expand your professional network.

What does a Remote Chat Support Coordinator do?

A Remote Chat Support Coordinator is responsible for managing and facilitating online customer support through chat platforms. They assist customers by answering questions, resolving issues, and providing information about products or services. Additionally, they may oversee a team of chat agents, ensure quality standards are met, and handle escalated or complex inquiries. Working remotely allows them to perform these tasks from any location with a reliable internet connection. This role is essential in ensuring a positive customer experience and efficient problem resolution.

What are the key skills and qualifications needed to thrive as a Remote Chat Support Coordinator, and why are they important?

To thrive as a Remote Chat Support Coordinator, you need strong written communication, problem-solving abilities, and a background in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems like Zendesk or Salesforce, and basic troubleshooting tools is typically required. Outstanding organizational skills, patience, and the ability to multitask set exceptional coordinators apart. These skills are crucial for delivering efficient, accurate, and high-quality support experiences in a fast-paced remote environment.
More about Remote Chat Support Coordinator jobs
What cities are hiring for Remote Chat Support Coordinator jobs? Cities with the most Remote Chat Support Coordinator job openings:
What are the most commonly searched types of Remote Chat Support jobs? The most popular types of Remote Chat Support jobs are:
What states have the most Remote Chat Support Coordinator jobs? States with the most job openings for Remote Chat Support Coordinator jobs include:
What job categories do people searching Remote Chat Support Coordinator jobs look for? The top searched job categories for Remote Chat Support Coordinator jobs are:
Remote Chat Support Coordinator jobs near you
Infographic showing various Remote Chat Support Coordinator job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $47,609 per year, or $22.9 per hour.
Sales Support Coordinator

Sales Support Coordinator

Actylis

Port Washington, NY • Remote

$50K - $60K/yr

Other

Posted 8 days ago

Job description

Actylis is a global solutions provider with over 75 years of experience, specializing in streamlining the management of critical ingredients and raw materials for our business partners.

We offer both sourcing and manufacturing solutions tailored to meet diverse and evolving needs, ensuring a reliable, agile, and secure supply network. Our commitment to customization allows us to create flexible solutions, whether it's a unique specification, custom packaging, or tailored logistics strategies.

With deep expertise in quality and regulatory compliance, sourcing and logistics management, analytical services, and R&D support, we reduce complexities and mitigate risks, empowering our partners to focus on growing their business.

In furtherance of that goal, Actylis is seeking new members of the team. This expansion, coupled with a comprehensive benefits package, and opportunities for challenge and growth, make Actylis the ideal place to work and thrive. We hope you'll consider joining us!

Position Summary

The Sales Support Coordinator acts as a central point of coordination between the Sales Team and internal stakeholders, ensuring that Account Managers have timely, accurate, and complete information to prepare customer quotations and respond to customer requests. The role supports the Lead to Order process by coordinating inputs, documentation, and follow-up across multiple internal teams.

Responsibilities will include:

Pre-Quotation Support and Cross-Functional Coordination:

  • Support Account Managers by gathering all required commercial and operational inputs for quotation preparation, including cost, availability, and logistics information.
  • Coordinate cross-functionally with Procurement, Supplier Management, Finance, Logistics, Quality, and Regulatory to obtain, validate, and align the inputs required for quotation preparation.
  • Ensure all pre-quotation inputs are complete, accurate, and aligned before Account Managers prepare and issue quotations to customers.

Customer Requests and Documentation Management:

  • Act as the central point of coordination for customer requests related to product and manufacturing documentation.
  • Coordinate cross functionally with Quality, Regulatory, Supplier Management, and internal manufacturing sites to obtain and validate the required information and documentation.
  • Track and follow-up on all customer requests to ensure responses are complete, reviewed, and delivered within agreed timelines.
  • Consolidate and provide final responses and documentation to customers in a clear, structured, and professional manner.

Sample Requests Management:

  • Manage sample requests through Supplier Management or internal manufacturing sites based on the requested material.
  • Manage the end-to-end follow-up of sample requests, ensuring timely processing, shipment, and confirmation.

Sales Backup Support:

  • Provide backup support to external Account Managers when they are out of the office, limited to existing business.

The salary range for the position of Sales Support Coordinator is $50,000 - $60,000 per year. Many factors go into determining employee pay within the range including prior experience, current skills, location/labor market, internal equity and other factors as permitted by law.

Required Experience & Knowledge
  • Bachelor's degree in business administration, Life Sciences, or related fields.
  • 3+ years of experience in Sales Support, Customer Service, Commercial Operations, or administrative roles in B2B environments.
  • Experience in pharmaceutical, chemical, or life sciences industries is preferred.
  • Proficient in Sage, Salesforce including CPQ, and Microsoft Office Suite (Excel, Word, PowerPoint).
  • Strong organizational, prioritization, and time management skills, with the ability to manage multiple parallel requests and meet deadlines.
  • High attention to detail and strong process discipline, ensuring accuracy and reliability of information and documentation.
  • Clear and effective written and verbal communication skills.
  • Analytical mindset with the ability to structure, validate, and consolidate complex information.
  • Proactive and responsive working style, with the ability to operate independently while collaborating effectively in a team environment.
  • Ability to operate effectively in a matrix and cross-functional environment.
  • Proficiency in English. Additional languages are an advantage.

#LI-Remote

Actylis is an Equal Opportunity Employer. Actylis US does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.

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