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Chats Service Coordinator Jobs (NOW HIRING)

Ripple Fiber

Service Delivery Coordinator (1391)

Bryant, AR · On-site

$15.25 - $20/hr

Service Delivery Coordinator Arkansas Retail Office - Bryant, AR 72019 Service Delivery Coordinator ... Answer inbound customer calls, emails, and chats related to service delivery and scheduling

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Ralph Honda

Service BDC Coordinator

Rochester, NY · On-site

$37K - $45K/yr

Service Appointment Coordinator Rochester, NY Join Our Elite Team! Compensation: $37,000 - $45,000 ... Answer live chats and coordinate service appointments with customers over website chat and via text ...

Ralph Honda

Service BDC Coordinator

Rochester, NY · On-site

$37K - $45K/yr

Answer live chats and coordinate service appointments with customers over website chat and via text ... Performance Expectations Service Appointment Coordinators are expected to: Deliver exceptional ...

Ironwear

Customer Experience Coordinator

West Palm Beach, FL · On-site

$17.50 - $22.75/hr

Answer incoming phone calls, customer support emails and customer chats while providing a first ... service. * Provide customer outreach when necessary to relay and evaluate any pending issues.

Ironwear

Customer Experience Coordinator

West Palm Beach, FL · On-site

$17.50 - $22.75/hr

Answer incoming phone calls, customer support emails and customer chats while providing a first ... service. * Provide customer outreach when necessary to relay and evaluate any pending issues.

Ironwear

Customer Experience Coordinator

Deer Park, TX · On-site

$16.25 - $21/hr

Answer incoming phone calls, customer support emails and customer chats while providing a first ... service. * Provide customer outreach when necessary to relay and evaluate any pending issues.

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Chats Service Coordinator information

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How much do chats service coordinator jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for chats service coordinator in the United States is $22.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $24.04 per hour, depending on experience, location, and employer.

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For Chats Service Coordinator jobs, the most frequently searched job titles are:

Customer Service Coordinator

Katy, TX • On-site

Educational Data Systems, Inc.
See more jobs at Educational Data Systems, Inc.external

$50K/yr

Full-time

Posted 8 days ago

Job description

Job Description:
Title: Customer Service Coordinator
Salary: $50,000 + benefits
Classification: Non-Exempt
Scope of Position: The Customer Service Coordinator serves as the first point of contact for jobseekers, providing high-quality customer service through phone, email, and in-person interactions. This position will assist with virtual service navigation, direct individuals to appropriate workforce programs, and support jobseekers in accessing career resources and employment opportunities.
Essential Functions:
  • Answer calls, emails, and web chats inquiries in a timely manner
  • Schedule appointments using the WAVE system with appropriate staff or program
  • Provide general navigation support for the WorkInTexas system and Workforce Solutions programs
  • Refer complex or specialized inquiries to specialized units, such as Employer Engagement, Community Engagement, etc.
  • Maintain accurate interaction records in WAVE and/or CRM
  • Identify customer needs through strategic questioning, active listening, and expectation clarification
  • Provide information on appropriate services and address customer questions or concerns professionally
  • Route customers to the correct staff or department and provide real-time guidance
  • Conduct follow-up to ensure customer needs are met and applications are fully completed
  • Support system-wide customer surveys, outreach efforts, and continuous improvement initiatives
  • Document all calls and emails using a standardized spreadsheet and update resource guides for service providers and points of contact
  • Maintain current knowledge of programs by attending daily meetings, reviewing new service launches, and collaborating with service providers
  • Track all services provided using the state system of record and team-wide reporting platform, ensuring accurate daily data capture
  • Engage with diverse individuals professionally and contribute to a positive, solution-focused workplace
  • Other opportunities as available

Education and Experience Requirements:
  • Bachelor's degree preferred, or equivalent experience
  • Bilingual in Spanish required
  • Prior experience and comfortability with long periods on the phone
  • Strong knowledge of virtual platforms and how to help individuals navigate online websites
  • Strong verbal and communication skills
  • Experience in delivering high-quality customer service
  • Must have reliable transportation to and from the worksite and other required locations

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply