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Chats Service Coordinator Jobs (NOW HIRING)

Ironwear

Customer Experience Coordinator

Deer Park, TX · On-site

$16.25 - $21/hr

Answer incoming phone calls, customer support emails and customer chats while providing a first ... service. * Provide customer outreach when necessary to relay and evaluate any pending issues.

Ironwear

Customer Experience Coordinator

West Palm Beach, FL · On-site

$17.50 - $22.75/hr

Answer incoming phone calls, customer support emails and customer chats while providing a first ... service. * Provide customer outreach when necessary to relay and evaluate any pending issues.

Ironwear

Customer Experience Coordinator

Deer Park, TX · On-site

$16.25 - $21/hr

Answer incoming phone calls, customer support emails and customer chats while providing a first ... service. * Provide customer outreach when necessary to relay and evaluate any pending issues.

Ironwear

Customer Experience Coordinator

Deer Park, TX · On-site

$16.25 - $21/hr

Answer incoming phone calls, customer support emails and customer chats while providing a first ... service. * Provide customer outreach when necessary to relay and evaluate any pending issues.

Ironwear

Customer Experience Coordinator

West Palm Beach, FL · On-site

$17.50 - $22.75/hr

Answer incoming phone calls, customer support emails and customer chats while providing a first ... service. * Provide customer outreach when necessary to relay and evaluate any pending issues.

SharkCrates

Customer Experience Coordinator

Milwaukee, WI · On-site

$60K - $65K/yr

You'll work alongside another Customer Experience Coordinator, sharing responsibility for our ... What You'll Do • Respond to customer emails, calls, chats, questions, and problems • Review new ...

Wilco

Customer Support Operations Coordinator

Mount Angel, OR · On-site

$18.25 - $24/hr

Customer Support Operations Coordinator JOB SUMMARY: Support Wilco's Customer Care Team, eCommerce ... Provide superior customer service while managing a large amount of incoming calls, live chats ...

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How much do chats service coordinator jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for chats service coordinator in the United States is $22.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $24.04 per hour, depending on experience, location, and employer.

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For Chats Service Coordinator jobs, the most frequently searched job titles are:

Customer Experience Coordinator

Deer Park, TX • On-site

Ironwear
Wholesale • 51 - 200 employees
Learn more about Ironwearexternal

$16.25 - $21/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

Ironwear is an established and growing safety solution provider. For over 35 years we have manufactured, developed, and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe. The Customer Experience Coordinator will assist as a direct link between the Customer, Sales Team, and internal personnel. The position includes a limited sales capacity, maintaining customer relationships, providing ongoing support, addressing various customer needs, addressing inquiries regarding products, and helping them make informed decisions about products to purchase.

Responsibilities:

  • Answer incoming phone calls, customer support emails and customer chats while providing a first-class customer experience.

  • Evaluate and write up incoming orders and present them to the Processing Department.

  • Assist customers with product inquiries regarding inventory, pricing, incoming orders, back orders, and returned goods.

  • Have a basic understanding of company product knowledge to properly address customer questions and concerns.

  • Offer customers alternative products or additional products to boost sales and provide first-class customer service.

  • Provide customer outreach when necessary to relay and evaluate any pending issues.

  • Communicate cross-functionally with processing team/Account Managers to ensure orders are processed accurately inclusive of; price validation, shipping methods/costs, backorders etc.

  • Communicate with account managers to address any customer concerns.

  • Process all paperwork for customer orders/RMAs/backorders etc.

  • Compile pertinent customer data in provided documentation and flag any concerns/patterns to management.

  • Maintain and collect accurate customer data in our ticketing, ERP and CRM platforms

Requirements

Required Skills/Abilities:

  • Superior verbal and written communication skills.

  • Proficient in Microsoft Office Suite.

  • Ability to multi-task in a demanding environment

  • Organized and meticulous.

  • Strong interpersonal skills.

  • CX ticketing platform experience is a plus (Zendesk/Gorgias/Kustomer/similar).

Education and Experience:

  • High school degree or GED required.

  • A minimum of two year’s related experience

Benefits

  • Health Care (Medical, Dental & Vision)

  • 401(k) Plan with Company Match

  • Paid Time Off (Vacation, Sick & Public Holidays)

  • Convenient Location with Free Parking

  • Company Provided Beverages and Snacks

  • Dog Friendly Work Atmosphere

  • Company Gatherings and Events

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