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Remote Case Manager Jobs in Springfield, MA (NOW HIRING)

Aflac Incorporated

Mgr, Review Services

Windsor, CT · Remote

$100K - $125K/yr

If the role is remote, there may be occasions that you are requested to come to the office based on ... case managers, employers, employees, operations manager, and treating providers. Supports ...

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How much do remote case manager jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote case manager in Springfield, MA is $24.67, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.83 per hour, depending on experience, location, and employer.

What is a remote case manager?

A Remote Case Manager is a professional who coordinates and manages client care or services from a remote location, often using digital tools and communication platforms. They typically work in healthcare, social services, insurance, or related fields, assessing client needs, developing care plans, and ensuring clients receive appropriate support. Remote Case Managers maintain regular contact with clients, providers, and other stakeholders via phone, email, or video conferencing. Their goal is to facilitate effective service delivery and improve client outcomes while working outside of a traditional office setting.

What does a remote case manager do?

As a remote case manager, also known as a telephonic case manager, you work from home to coordinate files and patient care. You can find case manager positions in both the medical field and the social work industry. In a role as a nurse case manager, you act as an advocate for patients. Your responsibilities are to recommend treatment options, establish a care plan, communicate with families and support groups, and coordinate inpatient and outpatient care. If you work as a social work case manager, you support disadvantaged individuals and families of all ages. Your duties include assessing the needs of clients and planning meal delivery, transportation, counseling, and at-home care.

What are the key skills and qualifications needed to thrive as a remote case manager, and why are they important?

To thrive as a Remote Case Manager, you need a background in social work, nursing, or a related field, often requiring a relevant degree and licensure or certification. Familiarity with case management software, electronic health records, and secure communication platforms is critical for managing cases and maintaining confidentiality. Excellent organizational skills, empathy, and strong verbal and written communication help build rapport and coordinate care effectively from a distance. These competencies ensure effective support for clients, streamlined case management, and compliance with regulations in a remote environment.

How does a remote case manager typically collaborate with other healthcare professionals while working from home?

Remote Case Managers frequently collaborate with physicians, nurses, social workers, and other healthcare providers through secure digital communication tools such as video calls, emails, and case management platforms. They participate in virtual team meetings, share patient updates, and coordinate care plans to ensure seamless service delivery. Building strong professional relationships and maintaining clear, consistent communication are essential for effective remote teamwork. Adaptability and proficiency in using collaboration technologies are vital to successfully manage cases and deliver optimal outcomes.

What is the difference between Remote Case Manager vs Remote Social Worker?

AspectRemote Case ManagerRemote Social Worker
CredentialsTypically requires a nursing license or certification in case managementRequires a social work degree and state licensure
Work EnvironmentPrimarily administrative, coordinating patient care remotelyProvides counseling and support services remotely or in community settings
Employer & IndustryHealthcare providers, insurance companies, managed care organizationsHospitals, social service agencies, healthcare organizations

Remote Case Managers focus on coordinating patient care and managing cases within healthcare settings, often requiring specific certifications. Remote Social Workers provide counseling and support, requiring social work licensure. Both roles operate remotely but serve different functions within the healthcare and social services industries.

More about Remote Case Manager jobs

What job categories do people searching Remote Case Manager jobs in Springfield, MA look for?

The top searched job categories for Remote Case Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Remote Case Manager jobs?

Cities near Springfield, MA with the most Remote Case Manager job openings:

Remote Case Manager jobs near you
Infographic showing various Remote Case Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% Remote job distribution, with an average salary of $51,314 per year, or $24.7 per hour.

Licensed Independent Clinical Social Worker (LICSW) - Full-Time Remote Mental Health Counselor

Company Confidential

Agawam, MA • On-site, Remote

Full-time

Medical, Dental, Vision, Life

Posted 3 days ago

New

Job description

Position Overview

Gotham Enterprises Ltd is seeking a dedicated and compassionate Licensed Independent Clinical Social Worker (LICSW) to join our remote team as a Mental Health Counselor. This full-time position offers an opportunity to make a significant impact in the lives of individuals navigating mental health challenges. With a starting salary range of USD 80,000 to 100,000 annually, we are looking for professionals who are ready to contribute meaningfully to our community’s well-being.

About the Organization

Gotham Enterprises Ltd operates a state-of-the-art community health clinic based in Agawam, Massachusetts. We are committed to providing high-quality mental health services to individuals from various backgrounds. Our mission is to empower patients through evidence-based practices while fostering a supportive environment for our staff. Our mental health professionals benefit from the latest technology and resources, ensuring they have the tools needed to deliver excellent care.

Work Environment

As a remote team member, you will enjoy the flexibility of working from anywhere while being part of a vibrant and supportive organizational culture. Our community health clinic emphasizes collaboration among staff through regular virtual meetings and case consultations, ensuring that all team members feel connected and supported. We aim to create a positive and productive environment where every team member can thrive.

Key Responsibilities

In your role as a Mental Health Counselor, you will:

  • Conduct comprehensive clinical assessments to understand the unique needs of each patient, shaping individualized treatment plans based on their specific mental health challenges.
  • Utilize evidence-based therapeutic interventions, such as cognitive-behavioral therapy (CBT) and solution-focused therapy, tailored to the diverse needs of clients.
  • Maintain accurate and timely clinical records and documentation in compliance with health regulations and organizational standards.
  • Collaborate closely with a multidisciplinary team, including psychiatrists, nurses, and case managers, to coordinate comprehensive patient care and ensure the best outcomes.
  • Participate in regular case consultations and peer review meetings that emphasize continuous learning and improvement in service delivery.
  • Provide education and resources to patients and their families to empower them in their mental health journeys, ensuring they understand their treatment options.
  • Stay current with research developments and emerging best practices in mental health to enhance the therapeutic processes.
Patient Population / Client Focus

Our clientele reflects the rich diversity of the Agawam community, comprising individuals from various cultural, ethnic, and socioeconomic backgrounds. As a Mental Health Counselor, you’ll engage with patients facing a wide spectrum of mental health concerns, including anxiety disorders, depression, trauma, and relationship issues. Understanding and addressing each client's unique context will be pivotal to your role.

Qualifications

To thrive in this position, you should possess the following qualifications:

  • A Master’s degree in Social Work from a regionally accredited institution.
  • A valid LICSW license in the state of Massachusetts.
  • A minimum of three years of clinical experience specializing in psychotherapy and mental health counseling.
  • Proficiency in solution-based and evidence-based therapeutic modalities.
  • Exceptional communication skills, both verbal and written, with a strong aptitude for problem-solving.
  • A demonstrated ability to work collaboratively with a diverse team of professionals.
Preferred Experience

While not mandatory, preference will be given to candidates who have:

  • Experience working in community health settings, particularly with a focus on outpatient care.
  • Familiarity with electronic health record systems to streamline client documentation and care processes.
  • Background in specialized therapeutic techniques or populations, such as trauma-informed care or substance use counseling.
Compensation and Benefits

We offer competitive compensation and a comprehensive benefits package, which includes:

  • An annual salary of USD 80,000 - 100,000, commensurate with experience.
  • Comprehensive health benefits covering medical, dental, and vision insurance.
  • Life and disability insurance, along with malpractice coverage for peace of mind.
  • An employee assistance program offering mental health and wellness support.
  • Unlimited referrals for a robust and engaging caseload, providing you with meaningful work.
  • Minimized clerical tasks to allow for focused client interaction and care.
Career Growth Opportunities

At Gotham Enterprises Ltd, we believe in investing in our team members’ professional development. As a Mental Health Counselor, you will have access to continuous training and education opportunities, including workshops, conferences, and mentorship programs. You can expect clear pathways for advancement, empowering you to grow within the organization as you hone your skills and expertise in clinical practice.

Why Join Our Team

If you are passionate about mental health and eager to contribute to a thriving community, Gotham Enterprises Ltd is the place for you. We are dedicated to creating a positive impact in the lives of our clients while nurturing a supportive environment for our staff. Embrace the opportunity to foster lasting change in individuals and the community while achieving your career aspirations.

Application Information

Ready to take your career to the next level? We encourage qualified candidates to apply by sending their resume and a cover letter detailing their experience and interest in this position. Join us in our mission to enhance mental health care in our community.

Apply