Job Summary
Our Call Center Representative is a customer service and inbound sales focused role. The Call Center Representative is responsible for answering inbound sales calls in a friendly and urgent manner. You will work with customers to complete sales, assist with questions, and work with your team to meet your goals. In this role, you'll earn not only an hourly rate, but also an extremely competitive uncapped commission; what you earn, you get.
Job Functions
ยท Answer Inbound Calls
ยท Troubleshoot problems and complaints
ยท Respond promptly to emails/messages from customers
ยท Accurately note customer accounts
ยท Process Orders, Forms, and Applications
ยท Upsell Products and/or services when appropriate
ยท Willingness to listen and deescalate situations when needed
ยท Complete ongoing training for product and service updates as needed
ยท Other duties as assigned
Skills, Qualifications, and Requirements
ยท Bilingual/Spanish Speaking encouraged to apply
ยท Access to Telephone and High Speed Internet (if remote)
ยท Access to stable Internet
ยท Ability to Travel to Corporate Office for initial training
ยท Customer service experience
ยท Strong Computer Skills
ยท Excellent Communication Skills, both spoken and written
ยท Strong time management skills
ยท Adaptability and flexibility
ยท Problem Solving
ยท Ability to build relationships with callers
ยท Excellent Organizational Skills
ยท Positive Attitude
ยท Punctual and Dependable
ยท High School Diploma or Equivalent
Benefits
ยท Health, Dental and Vision insurance
ยท Uncapped Commission
ยท Life insurance at no cost to you
ยท Paid time off
ยท 401K option after 6 months of employment
Pay will be based on experience
Work Environment
This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization. The responsibilities of this role may change at any time with or without notice.