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Remote B2B Customer Service Jobs in Raleigh, NC (NOW HIRING)

Jostens

Territory Sales & Account Manager

Raleigh, NC · On-site +1

$60K - $75K/yr

... service and event execution. You will act as a consultative sales partner, helping institutions ... Experience with business to business customer acquisition and account management. * Education. 4 ...

City of Durham, NC

Business Services Analyst

Durham, NC · On-site +1

$68K - $105K/yr

... customer service, and keeping the water and wastewater in the pipes, bring your skills and talent to Durham! This role supports the administration, maintenance, and monitoring of the department ...

Melio

Customer Success Manager

Raleigh, NC · Remote

Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT ... Passionate about speaking with and building relationships with small business owners, helping their ...

Liveops

Remote Customer Service Representative

Durham, NC · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Orkin

Customer Service Agent_Seasonal

Raleigh, NC · Remote

... our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule ... The Pest Management Industry is growing - and is a recession-resistant line of business. Consider ...

Liveops

Remote Customer Service Representative

Cary, NC · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Apex, NC · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

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Remote B2B Customer Service information

See Raleigh, NC salary details

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How much do remote b2b customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote b2b customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a remote B2B customer service representative?

A Remote B2B Customer Service representative is a professional who provides support and assistance to business clients from a remote location, often working from home. Their main responsibilities include addressing client inquiries, resolving issues, processing orders, and ensuring customer satisfaction for business-to-business (B2B) transactions. These representatives use digital communication tools like email, chat, and phone calls to interact with clients, manage accounts, and maintain strong business relationships. They are essential in helping companies retain clients and streamline operations without being physically present in an office.

What are the key skills and qualifications needed to thrive as a remote B2B customer service representative?

To thrive as a Remote B2B Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in business-to-business client relations, often supported by a high school diploma or equivalent. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and remote communication tools is typically required. Exceptional organizational skills, patience, and a proactive approach help build trust and maintain professional relationships with business clients. These skills ensure efficient issue resolution, client satisfaction, and long-term business partnerships in a remote, fast-paced environment.

What are some common challenges faced by remote B2B customer service representatives, and how can they be managed effectively?

Remote B2B Customer Service representatives often encounter challenges such as managing complex client inquiries across different time zones, maintaining clear communication without face-to-face interaction, and handling multiple accounts or platforms simultaneously. Effective time management, strong organizational skills, and proactive communication are key to overcoming these obstacles. Leveraging collaboration tools, participating in regular team check-ins, and seeking ongoing training can help representatives stay aligned with team goals and deliver high-quality service to business clients.

What is the difference between Remote B2B Customer Service vs Remote Technical Support?

AspectRemote B2B Customer ServiceRemote Technical Support
Required CredentialsCustomer service experience, communication skillsTechnical knowledge, troubleshooting skills, certifications (e.g., CompTIA)
Work EnvironmentClient communication, CRM tools, account managementTechnical issue diagnosis, remote troubleshooting tools
Employer & Industry UsageBusiness services, SaaS, B2B companiesIT, software, hardware companies
Search & Comparison IntentCustomer service roles, B2B support jobsTechnical support roles, IT helpdesk jobs

Remote B2B Customer Service focuses on managing client relationships, addressing inquiries, and providing support for business clients. Remote Technical Support involves diagnosing and resolving technical issues, often requiring technical certifications. While both roles serve business clients remotely, B2B Customer Service emphasizes communication and account management, whereas Technical Support centers on technical troubleshooting and problem resolution.

What are popular job titles related to Remote B2B Customer Service jobs in Raleigh, NC? For Remote B2B Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote B2B Customer Service jobs in Raleigh, NC look for? The top searched job categories for Remote B2B Customer Service jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote B2B Customer Service jobs? Cities near Raleigh, NC with the most Remote B2B Customer Service job openings:
Remote B2B Customer Service jobs near you
Infographic showing various Remote B2B Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Territory Sales & Account Manager

Jostens

Raleigh, NC • On-site, Remote

$60K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Jostens rating

5.5

Company rating: 5.5 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

526th of 536 rated manufacturers

Job description

TERRITORY SALES & ACCOUNT MANAGER
FIELD-BASED POSITION | NORTH CAROLINA TERRITORY | TRAVEL UP TO 70%
ABOUT YOU:
As a Territory Sales & Account Manager, you will drive growth in Jostens' College division by acquiring new customers, expanding existing accounts, and delivering exceptional service and event execution. You will act as a consultative sales partner, helping institutions elevate outcomes in graduation rates, student retention, alumni engagement, and brand representation. Focused on the Florida territory, you'll travel extensively to develop meaningful relationships, manage strategic accounts, and deliver unforgettable campus events that reinforce Jostens' impact.
YOU HAVE:
  • Passion for customer. Ability to lead and direct the efforts of a customer facing team.
  • Technical skills. Proficiency in and dedication to the utilization of Salesforce.com CRM tool. Working level proficiency in internet research and MS Office suite including Word, Excel, & PowerPoint. Must be able to lift a minimum of 50 lbs, often multiple times during an event.
  • Desire to learn. Thorough understanding of the college/university market, B2B selling processes designed to position Jostens as a strategic resource to our customers and B2C marketing execution including retail merchandising.
  • Competitive spirit. Ability to successfully advance through the selling cycle in highly political customer environments and effectively manage the balance between sales, service and administrative responsibilities.
  • Great communication skills. Advanced consultative sales skills. Excellent interpersonal and communication skills, including ability to ask questions, utilize listening skills and communicate effectively in verbal and written forms. Must be able to communicate one to one or one to many in the form of presentations. Ability to build strong professional relationships with customers and internal team members.
  • Experience. 5-10 years sales and/or marketing experience. Experience with business to business customer acquisition and account management.
  • Education. 4-year degree in Business Administration, Marketing or related field.
  • Preferred. Sales/marketing experience in the University market

YOU WILL:
  • Develop. New customer acquisition and opportunity development. Translate the business plan into account specific tactics. Develop relationships with prospects & track all activity in Salesforce.com CRM.
  • Strength. Current customer expansion and account management. Develop broad based relationships and a thorough understanding of the customers business to position Jostens as a strategic resource, and track all activity in Salesforce.com CRM
  • Enhance. Collaborate and coordinate with the customer facing team (Sales Representative, Regional Sales Manager, Sales Associates and Regional Service Team Manager) to develop and execute the territory consumer promotional marketing plan and event performance plan through planning and executing profitable events.
  • Organize. Territory planning, performance assessment and administrative responsibilities to ensure Jostens executes effectively for the customer.
  • Support. Work with newly hired sales reps in the territory as trainer/mentor.
  • Typical/expected % of overnight travel: 70%

LOVE WHERE YOU WORK:
  • We care about your health. We offer competitive healthcare (health, dental, vision, coverage) in addition to voluntary benefits including home and car insurance, pet insurance, flexible spending account, amongst many more.
  • We invest in your future. Our 401K plan has immediate vesting, so you can start saving for retirement right away.
  • We believe in flexibility. We offer a hybrid schedule with on-site work 3 days a week.
  • We want you to unplug when needed. We believe in taking your time off without guilt and offer accrued paid time off and company paid holidays. *For Washington residents, you will receive 13 vacation days, 8 paid sick leave, 8 company paid holidays, and family paid leave.
  • We care about your development. We support tuition reimbursement after 6 months of service.
  • We believe in pay transparency. The salary range is $60,000 to $75,000.

APPLICATION DEADLINE: August 31, 2026
ABOUT US:
Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products - like yearbooks, letter jackets, class jewelry and championship rings - keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about us here.
ALL ABOUT COLLEGE:
The Jostens College team delivers superior service and innovation to our higher education customers and their students. This is executed through our skilled team that contributes their drive for success, strong customer service skills, and personal commitment to support our customers. Our team ensures confidence that our customers achievements and graduation celebrations will be successful. Team members will provide service and support for graduation products and championship awards. Our College Team is comprised of several subgroups, including Territory Sales Representatives, Sales Associates, Sales Operations, Campus Services, and Corporate Partners. Our success is directly related to a culture of cross-team collaboration. Jostens allows for a hybrid work setting that focuses on creating professional and personal development. We can't wait to show you what our College Team has to offer at Jostens!
AMERICANS WITH DISABILITIES ACT (ADA):
Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team at recruiter@jostens.com or (952) 830-3399.
Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.
California Privacy Policy: https://www.jostens.com/about/california-employee-privacy-policy

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