ZipRecruiter

Log In

2

Remote B2B Customer Service Jobs in Raleigh, NC (NOW HIRING)

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · Remote

$15.50 - $21.25/hr

... to achieve the goals you set. We've been in business since 1936, so you can be sure the career you ... This position is for wireless customer service, so you will be handling mainly inbound calls from ...

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · On-site +1

$15.50 - $21.25/hr

... to achieve the goals you set. We've been in business since 1936, so you can be sure the career you ... This position is for wireless customer service, so you will be handling mainly inbound calls from ...

ForgeFit

Remote Customer Service Specialist

Raleigh, NC · On-site +1

$16.50 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Our mission is to help our partners perform at their peak with reliable equipment and exceptional ...

Keona Health

Senior Marketing Specialist

Chapel Hill, NC · Remote

$85K - $100K/yr

Key Responsibilities: * B2B SaaS and CRM Marketing: * Develop and execute marketing strategies ... Leverage insights from the Patient Service Maturity Model to align campaigns with customer pain ...

Keona Health

Senior Marketing Specialist

Chapel Hill, NC · On-site +1

$85K - $100K/yr

Key Responsibilities: * B2B SaaS and CRM Marketing: * Develop and execute marketing strategies ... Leverage insights from the Patient Service Maturity Model to align campaigns with customer pain ...

L3HHCM20

Principal, Business Development

Raleigh, NC · On-site +1

Remote Job Schedule: 9/80 As a Business Development Principal, you will have the exciting ... You will leverage your intimate knowledge of our USAF focused customers to develop and communicate ...

New

Canals

Customer Success Manager

Raleigh, NC · Remote

Facilitate regular business reviews to demonstrate ROI and align on future goals. * Contribute to ... We're remote-first, flexible, and distributed across North and South America, bringing together ...

previous pagenext page

Showing results 21-40

All JobsB2B Customer Service JobsRemote B2B Customer Service JobsRemote B2B Customer Service Jobs in Raleigh, NC

Remote B2B Customer Service information

See Raleigh, NC salary details

$9

$18

$26

How much do remote b2b customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote b2b customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a remote B2B customer service representative?

A Remote B2B Customer Service representative is a professional who provides support and assistance to business clients from a remote location, often working from home. Their main responsibilities include addressing client inquiries, resolving issues, processing orders, and ensuring customer satisfaction for business-to-business (B2B) transactions. These representatives use digital communication tools like email, chat, and phone calls to interact with clients, manage accounts, and maintain strong business relationships. They are essential in helping companies retain clients and streamline operations without being physically present in an office.

What are the key skills and qualifications needed to thrive as a remote B2B customer service representative?

To thrive as a Remote B2B Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in business-to-business client relations, often supported by a high school diploma or equivalent. Familiarity with CRM platforms (like Salesforce or Zendesk), ticketing systems, and remote communication tools is typically required. Exceptional organizational skills, patience, and a proactive approach help build trust and maintain professional relationships with business clients. These skills ensure efficient issue resolution, client satisfaction, and long-term business partnerships in a remote, fast-paced environment.

What are some common challenges faced by remote B2B customer service representatives, and how can they be managed effectively?

Remote B2B Customer Service representatives often encounter challenges such as managing complex client inquiries across different time zones, maintaining clear communication without face-to-face interaction, and handling multiple accounts or platforms simultaneously. Effective time management, strong organizational skills, and proactive communication are key to overcoming these obstacles. Leveraging collaboration tools, participating in regular team check-ins, and seeking ongoing training can help representatives stay aligned with team goals and deliver high-quality service to business clients.

What is the difference between Remote B2B Customer Service vs Remote Technical Support?

AspectRemote B2B Customer ServiceRemote Technical Support
Required CredentialsCustomer service experience, communication skillsTechnical knowledge, troubleshooting skills, certifications (e.g., CompTIA)
Work EnvironmentClient communication, CRM tools, account managementTechnical issue diagnosis, remote troubleshooting tools
Employer & Industry UsageBusiness services, SaaS, B2B companiesIT, software, hardware companies
Search & Comparison IntentCustomer service roles, B2B support jobsTechnical support roles, IT helpdesk jobs

Remote B2B Customer Service focuses on managing client relationships, addressing inquiries, and providing support for business clients. Remote Technical Support involves diagnosing and resolving technical issues, often requiring technical certifications. While both roles serve business clients remotely, B2B Customer Service emphasizes communication and account management, whereas Technical Support centers on technical troubleshooting and problem resolution.

What are popular job titles related to Remote B2B Customer Service jobs in Raleigh, NC? For Remote B2B Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote B2B Customer Service jobs in Raleigh, NC look for? The top searched job categories for Remote B2B Customer Service jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote B2B Customer Service jobs? Cities near Raleigh, NC with the most Remote B2B Customer Service job openings:
Remote B2B Customer Service jobs near you
Infographic showing various Remote B2B Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Business Systems Consultant - Enterprise Integrations (Remote)

First Citizens Bank

Raleigh, NC • On-site, Remote

$138K - $180K/yr

Full-time

Posted 20 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

108th of 170 rated banks

Job description

Overview
This is a remote role that may be hired in several markets across the United States. Priortiy given to those candidates located in North Carolina.
This position provides consultative technical expertise on middleware and integration solutions within the Bank's Enterprise Architecture team. This individual will play a critical role in driving stakeholder alignment, accelerating momentum across cross-functional teams, and supporting the development of common practices and governance frameworks that enable application teams to focus on delivery.
Responsibilities
  • Stakeholder Engagement & Momentum Building
    • Act as a catalyst for progress by fostering alignment across business, technology, and architecture teams.
    • Drive traction on enterprise initiatives by facilitating workshops, clarifying priorities, and removing blockers.
    • Translate complex architectural goals into digestible, actionable plans for diverse stakeholder groups.
  • Enterprise Middleware and Integrations
    • Partner with product owners, developers, architects and cross-functional teams to identify, understand and business capability needs and associated roadmap
    • Support the rollout of middleware solutions and platforms/tools, ensuring alignment with enterprise architecture principles in support of business capability needs.
  • Enterprise Architecture Alignment
    • Collaborate with enterprise architecture leadership to implement common practices and governance models.
    • Ensure business systems analysis efforts and associated solutions are aligned with the enterprise's Target Operating Models (TOMs) and strategic goals.
  • Requirements Gathering & Analysis
    • Elicit, document, and validate business and technical requirements for middleware-related initiatives and broader architectural efforts.
    • Analyze current-state systems and processes to identify gaps, inefficiencies, and opportunities for improvement.
  • Documentation & Communication
    • Create clear, concise documentation including process flows, use cases, data mapping and business requirements.
    • Communicate effectively with technical and non-technical audiences to ensure shared understanding and buy-in.

Qualifications
Bachelor's Degree and 10 years of experience in Information Technology
OR
High School Diploma or GED and 14 years of experience in Information Technology
Preferred Qualification(s):
  • Demonstrated technical acumen with prior hands-on experience as a developer/Senior Analyst, enabling effective navigation of technical requirements and conversations.
  • Strong understanding of middleware technologies (e.g., API platforms, messaging tools, API gateways) and associated integration patterns.
  • Proven ability to drive stakeholder engagement and build momentum in complex, matrixed organizations.
  • Strong understanding of enterprise architecture principles and frameworks.
  • Exceptional communication and facilitation skills-able to translate technical concepts for non-technical audiences.
  • Experience supporting large-scale transformation initiatives is a plus.

#LI-JM1
This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.
If hired in North Carolina, the base pay for this position is generally between $138,960 and $180,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

What First Citizens Bank employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply