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Remote Automotive Technical Support Jobs in California

V2X

Automotive Training Program Manager

Los Angeles, CA · Remote

$120K - $140K/yr

General Function: The Automotive Technical Training Program Manager (PM) provides strategic ... Collaborate with and support business development and marketing teams in key pursuits. * Represent ...

New

Zoo

Technical Customer Support Specialist

Los Angeles, CA · On-site +1

$60K - $80K/yr

We are headquartered in Los Angeles, CA with both a local and remote team. We were founded and ... Technical Customer Support Specialist to help our users succeed with Zoo Design Studio and ...

Daisy Co.

Remote Service Support Specialist

Costa Mesa, CA · On-site +1

$96K - $120K/yr

This is a combined technical and coordination role. Roughly half the day is live client and ... Provide expert remote support to Daisy Technicians while they are in the field. * Escalation point:

Owens Corning

Field Technical Specialist

Fresno, CA · Remote

As a Field Technical Specialist , you will serve as a key field-based technical resource supporting ... Remote (National Role; supporting East or West Region) Travel: Up to or greater than 75%, including ...

Chooch

Technical Account Manager

San Mateo, CA · Remote

This is a full-time, remote role focused on helping customers successfully deploy, manage, and grow ... This role combines project management, customer communication, and support ticket ownership . You ...

OMNIVISION

Product Marketing Engineer

Santa Clara, CA · Remote

$139K - $145K/yr

... AR/VR, mobile, automotive, and surveillance segments in global markets. • Define product ... Technical support to internal teams on camera installation, system compatibility, remote access ...

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Remote Automotive Technical Support information

What is remote automotive technical support?

A Remote Automotive Technical Support job involves assisting customers, mechanics, or dealerships with diagnosing and troubleshooting vehicle issues over the phone, chat, or email. Technicians use their automotive knowledge to interpret error codes, provide repair guidance, and recommend solutions without physically inspecting the vehicle. This role requires strong communication skills, technical expertise, and the ability to guide users through complex problems. Many positions require ASE certification or equivalent experience in automotive repair.

What are the typical daily tasks and responsibilities for remote automotive technical support?

In a Remote Automotive Technical Support role, your daily responsibilities usually include responding to customer inquiries via phone, email, or chat, troubleshooting technical issues, and guiding clients through diagnostics and repairs. You may also interpret error codes, recommend parts or service steps, and document support cases using internal systems. Collaboration with teams such as engineering or product support is common, especially for complex cases that require escalation. This role often involves balancing multiple cases at once while maintaining detailed and clear communication with both customers and internal stakeholders.

What are the key skills and qualifications needed to thrive in remote automotive technical support?

To thrive as a Remote Automotive Technical Support professional, you need in-depth automotive technical knowledge, diagnostic abilities, and strong problem-solving skills, typically backed by relevant certifications or industry experience. Familiarity with automotive diagnostic software, OEM service platforms, and ticketing or CRM systems is highly beneficial. Exceptional verbal communication, patience, and customer service orientation are vital soft skills for effectively assisting clients remotely. These competencies enable you to efficiently diagnose and resolve technical issues, ensuring high customer satisfaction in a remote work environment.

What are popular job titles related to Remote Automotive Technical Support jobs in California?

For Remote Automotive Technical Support jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Automotive Technical Support jobs in California look for?

The top searched job categories for Remote Automotive Technical Support jobs in California are:

What cities in California are hiring for Remote Automotive Technical Support jobs?

Cities in California with the most Remote Automotive Technical Support job openings:

Remote Automotive Technical Support jobs near you
Infographic showing various Remote Automotive Technical Support job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Technical Support Service Desk Agent

CTG

San Francisco, CA • Remote

$25/hr

Full-time

Re-posted 18 days ago

Key responsibilities

  • Answer a high volume of incoming calls related to end user technical support IT issues and questions.

  • Troubleshoot problems, document technical issues, and provide solutions to resolve end-user problems.

  • Respond to tickets and calls in a timely manner, and act as a resource for more complex end-user issues.

Job description

Overview

CTG is looking for a team of Technical Support Service Desk Agents to support an important client for a short period of time. Those interested can expect to answer a large number of incoming calls, assisting users with issues such as password resets, multifactor authentication, and application installations. This is a remote, work from home position with compensation of $25/hr. 

The position will provide training on Friday November 8th from 9:30 - 6 pm EST. Then the position will move to it's normal hours 11 am - 8  pm EST for coverage on Wednesday November 13th-15th. 

Responsibilities:

  • Answer a high volume of incoming calls related to end user technical support IT issues and questions.
  • Interact with customers via phone, email, and chat in a professional manner.
  • Troubleshoot problems to provide a high level of user satisfaction.
  • Respond to tickets and answer calls within a timely manner.
  • Utilize a methodical approach to identify problems, investigate causes, and recommend innovative solutions to our multi-platform environment.
  • Accurately document technical issues to facilitate diagnostics and prompt solutions.
  • Provide restorative or maintenance actions to resolve end-user problems.
  • Respond to end-user problems based on standard procedures.
  • Handle advanced technical issues such as call escalations and other issues that require a higher degree of knowledge to resolve.
  • Ensure systems are configured properly.
  • Act as a resource for more complex end-user issues.
  • Track incidents and calls, including but not limited to entering data into the database timely and accurately.

Required Skills:

  • Previous experience working from home required.
  • 2-3 years previous IT work experience in Desktop Support or Level 1 IT Help Desk support required.
  • Prior Enterprise support experience required, which includes experience with Active Directory, Multifactor Authentication (Duo or Microsoft), Citrix, and application installs.
  • Exceptional written and verbal skills to relay problems to tier 2 support and management.
  • The ability to self-monitor and self-motivate personal productivity and performance.
  • User-centric, team-first mindset, time management, reliable and organized.
  • Knowledge of Windows operating system; moderate ability in PC Repair/troubleshooting.
  • Excellent interpersonal skills—able to communicate effectively with employees and leaders.
  • High degree of patience with people and processes.
  • Ability to prioritize and multitask to accomplish objectives in an organized fashion.
  • Work hard & smart—never satisfied with the status quo; possess high expectations of what can be accomplished by self AND team.

The expected base salary for this position is $25.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

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About CTG

Sourced by ZipRecruiter

Come join us and grow your career with CTG! CTG has worked with this international, Fortune 500 end-client for over 15 years! Apply with CTG for this exciting opportunity!

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Buffalo, NY, US

View All CTG Jobs