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Wordpress Support Engineer Remote Jobs in California

Xantrion

IT Support Engineer (Remote - Fresno)

Fresno, CA · On-site +1

$60K - $65K/yr

Xantrion is hiring a fully remote IT Support Engineer. If you're looking to learn from a winning team that takes a people-first approach and receive outstanding benefits that support your family, we ...

ReadMe

Enterprise Support Engineer

San Francisco, CA · On-site +1

San Francisco (Hybrid), New York (Hybrid), Columbus (Hybrid), or Remote (US) We're growing our Support team and are seeking a seasoned Enterprise Support Engineer with deep API expertise, strong ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based ... Remote work is not an option. * The position is available immediately. We may use artificial ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based ... Remote work is not an option. * The position is available immediately. We may use artificial ...

Tavily

$109K - $136K/yr

The role We\'re hiring a Technical Support Engineer to provide excellent customer support for ... Remote Work Reimbursement: Up to $85/month for mobile and internet. * Disability & Life Insurance:

Tavily

$109K - $136K/yr

The role We\'re hiring a Technical Support Engineer to provide excellent customer support for ... Remote Work Reimbursement: Up to $85/month for mobile and internet. * Disability & Life Insurance:

ICF

Substation Physical Engineer - REMOTE

Los Angeles, CA · Remote

$106K - $135K/yr

Substation Physical Engineer - REMOTE Location: Remote US Ready to make a difference? ICF is ... Support client meetings, technical discussions, and project planning efforts * Participate in site ...

ICF

Substation Physical Engineer - REMOTE

Riverside, CA · Remote

$102K - $130K/yr

Substation Physical Engineer - REMOTE Location: Remote US Ready to make a difference? ICF is ... Support client meetings, technical discussions, and project planning efforts * Participate in site ...

ICF

Substation Physical Engineer - REMOTE

Bakersfield, CA · Remote

$101K - $129K/yr

Substation Physical Engineer - REMOTE Location: Remote US Ready to make a difference? ICF is ... Support client meetings, technical discussions, and project planning efforts * Participate in site ...

ICF

Substation Physical Engineer - REMOTE

San Luis Obispo, CA · Remote

$106K - $135K/yr

Substation Physical Engineer - REMOTE Location: Remote US Ready to make a difference? ICF is ... Support client meetings, technical discussions, and project planning efforts * Participate in site ...

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Wordpress Support Engineer Remote information

What are the key skills and qualifications needed to thrive as a WordPress Support Engineer remote, and why are they important?

To thrive as a Wordpress Support Engineer (Remote), you need strong knowledge of WordPress core, PHP, HTML/CSS, and troubleshooting skills, often backed by relevant experience or technical certifications. Familiarity with tools such as cPanel, MySQL, ticketing systems, and version control platforms like Git is typically required. Excellent communication, problem-solving abilities, and customer service orientation are key soft skills for supporting users and collaborating with remote teams. These skills ensure timely resolution of technical issues, high user satisfaction, and efficient remote workflows.

What are some common challenges faced by WordPress Support Engineers working remotely, and how can they be effectively managed?

One of the main challenges faced by remote WordPress Support Engineers is effective communication across different time zones and ensuring timely resolution of customer issues. Remote engineers often work independently, so it's important to stay organized, proactively document solutions, and manage time efficiently. Utilizing collaboration tools like Slack, project management platforms, and detailed ticketing systems can help maintain clear communication with both customers and internal teams. Regular check-ins and knowledge-sharing among team members also foster a supportive remote work environment.

What does a WordPress Support Engineer do when working remotely?

A WordPress Support Engineer working remotely is responsible for assisting users with technical issues related to WordPress websites, including troubleshooting site errors, resolving plugin or theme conflicts, and providing guidance on best practices. They often communicate with clients via email, chat, or ticketing systems, and may also perform routine maintenance tasks such as updates and backups. Remote WordPress Support Engineers need strong problem-solving skills, excellent communication abilities, and a solid understanding of WordPress core, plugins, and hosting environments.
What are the most commonly searched types of Wordpress Support Engineer jobs in California? The most popular types of Wordpress Support Engineer jobs in California are:
What are popular job titles related to Wordpress Support Engineer Remote jobs in California? For Wordpress Support Engineer Remote jobs in California, the most frequently searched job titles are:
What job categories do people searching Wordpress Support Engineer Remote jobs in California look for? The top searched job categories for Wordpress Support Engineer Remote jobs in California are:
What cities in California are hiring for Wordpress Support Engineer Remote jobs? Cities in California with the most Wordpress Support Engineer Remote job openings:
Wordpress Support Engineer Remote jobs near you

IT Support Engineer (Remote - Fresno)

Xantrion

Fresno, CA • On-site, Remote

$60K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Xantrion is hiring a fully remote IT Support Engineer. If you're looking to learn from a winning team that takes a people-first approach and receive outstanding benefits that support your family, we invite you to explore our position!
This role is fully remote, however could require onsites at client locations as needed.
Shift time: 9am - 6pm Pacific-time. Work hours may vary.
Primary Purpose and Function
The overall performance objective of the Support Engineer I is to provide the best possible support and customer service to our clients. They are responsible for handling requests that are submitted by our customers (typically by phone) and in all cases using good judgment and timeliness in responding to and resolving each issue to the customer's satisfaction. Success is defined by the timely resolution of requests in the best possible order based on priority. The position requires accurate documentation, tracking, and monitoring to ensure a timely resolution.
Essential Functions and Responsibilities
Customer Facing
  • Provide front line phone coverage, and participate in various call center groups
  • Provide on-site assistance to clients within your local geography, if applicable
  • Provide excellent customer service to Xantrion's client base.
  • Provide technical support as assigned for issues related to computer systems, software, and hardware.
  • Log and track support requests in ConnectWise.
  • Prioritize and/or escalate tickets as required to ensure customer satisfaction.
  • Brief customers, as well as management, on the status of current resolution efforts.
  • Work with third party support providers when necessary.
  • Follow up with customers to ensure an issue has been resolved.

Administration
  • Submit semi-monthly timesheet and expense reports.
  • Attending scheduled training and meeting sessions.
  • Meet with your manager regularly to discuss opportunities and achievements.

Service Desk Duties
  • Ability to work a variable shift any time during Xantrion's business hours.
  • Perform audits of customer information and systems as necessary to ensure accuracy.
  • Take support tickets from the dispatcher.
  • Update and schedule service tickets until issues have been resolved or further escalated.
  • Perform other duties or special projects as assigned.

Position Requirements
Formal Education & Certification
  • Bachelor's degree from a four-year university or equivalent experience (not required)
  • Technical certificates are a plus.

Knowledge & Experience
  • Minimum of 3 years of technical support experience required
    • Some on-site technical support experience preferred.
  • Basic diagnostic and analytical skills.
  • Basic competency in the use and troubleshooting of MS Office products.
  • Experience using Windows 7, 10, and/or Mac OS.
  • Basic computer literacy across both hardware and software.
  • Ability to be proactive and able to take direction and establish ownership of issues through resolution.

Personal Attributes
  • Positive attitude.
  • Strong written, oral, and interpersonal communication skills.
  • Strong telephone presence with organized follow-up skills.
  • Ability to follow established operating procedures
  • Strong, service-oriented, customer-focused.
  • Strong attention to detail.
  • Experience working constructively in a team-oriented, collaborative environment.
  • Ability to effectively multitask, managing time, prioritizing and executing tasks in a high-pressure environment.
  • Demonstrated interpersonal skills, able to foster strong relationships internally and externally.
  • Can follow directions, as well as apply judgment and be flexible as the situation warrants.

Performance Metrics
  • Manager and peer review of goal achievement.
  • Coachability, willingness to work as a member of a team.
  • Detailed ticket notes at every step of the resolution.
  • Appropriate amount of time is correctly coded per day.
  • Ticket queue is properly scheduled. Assigned tasks do not "fall through the cracks".
  • Internal and external customer satisfaction scores.
  • Ticket closure rate relative to peers.

Physical Demands
  • Sitting or Standing for Long Periods: Ability to remain seated or standing at a workstation for extended durations, with regular breaks to prevent fatigue and maintain comfort.
  • Viewing a Computer Monitor: Sustained ability to focus on a computer screen for tasks such as reading, typing, and data entry, with appropriate lighting and screen settings to reduce eye strain.
  • Digital Dexterity and Hand/Eye Coordination: Proficient use of hands and fingers to operate office equipment, including frequent alpha/numeric keyboarding, mouse usage, and handling other peripherals with precision.
  • Oral Communications: Engaging in clear and effective verbal communication over the phone, video calls, and occasionally in person, requiring strong speech and active listening skills.
  • Use of Peripheral Devices: Handling and operating devices such as a mouse, headset, and other computer accessories with precision and ease.
  • Basic Ergonomic Adjustments: Ability to adjust seating, monitor height, and other workstation elements to maintain comfort and reduce physical strain.
  • Environmental Awareness: Maintaining a workspace free from excessive noise and distractions to ensure focus and productivity.
  • Occasional Lifting and Moving: Ability to lift and move light objects, such as laptops, documents, and office supplies, as needed.
  • Periodic Travel to Customer Offices: Willingness and ability to travel to customer offices as required, which may involve air travel, driving, ride-sharing, or using public transportation.
  • Periodic Travel to Xantrion's Office: Willingness and ability to travel to Xantrion's office or shared workspace as needed, which may involve air travel, driving, ride-sharing, or using public transportation.
  • Light Lifting and Carrying of Computers and Equipment: Ability to lift and carry computers and related equipment, typically weighing up to 20 pounds.
  • Moving Heavy Equipment: Ability to move heavier items such as personal computers, servers, and battery backup systems, weighing up to 75 pounds, using proper lifting techniques and equipment to ensure safety.

Company Policy and Procedure Compliance
  • Follow and support company policies and procedures as well as all local, state, and federal laws.
  • Always maintain confidentiality of company and customer records and information.
  • Maintain a professional image, adhering to Xantrion's dress code.
  • Must have an existing cell phone (running current Android or iOS).
  • If applicable, Xantrion will provide a cell phone, internet connection, and home office equipment allowance. See the Xantrion Handbook for details.

When Working Remote
  • Must have a reliable, high-speed internet connection that effectively supports work responsibilities, including video conferencing.
  • Must have a dedicated, secure, and private workspace. Unless arranged by Xantrion, shared work environments, such as coworking spaces, are unacceptable. Client information must always be kept private.
  • Must use Xantrion-provided PC and headset to execute job functions.
Benefits
  • Salary range $60K - $65K; depending on experience.
  • 100% of medical, dental, and vision for you and your family.
  • 401K with company match up to 4% of salary.
  • Certification reimbursement and annual training budget.
  • 17 Days PTO per year in addition to paid training days.
  • Bonuses for referring new clients or employees.

Xantrion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. All employment is decided on the basis of qualifications, merit, and business needs at the time.

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