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Remote Automotive Service Advisor Jobs in Riverside, CA

Ford Motor Company

Field Service Engineer

Irvine, CA · On-site +1

As a Field Service Engineer, you'll be the go-to technical expert and trusted advisor for Ford and ... Automotive Engineering * Automotive Engineering Technology * Automotive Service Technology

Qcells

Partner Advisor Manager

Irvine, CA · On-site +1

$90K - $115K/yr

This role will enable outstanding B2B customer service by leading department projects and ... Remote work may be considered for exceptional cases. RESPONSIBILITIES * Manage a growing team of ...

KPA

Automotive Finance (F&I) Consultant

Lake Elsinore, CA · Remote

$80K - $90K/yr

Remote/home-office based position. * Weekends and every major holiday off. * No more dealership ... Advising on Advertising, Sales, and Finance regulations. What we're looking for: * 5+ years of ...

KPA

Automotive Finance (F&I) Consultant

Lake Elsinore, CA · Remote

$80K - $90K/yr

Remote/home-office based position. * Weekends and every major holiday off. * No more dealership ... Advising on Advertising, Sales, and Finance regulations. What we're looking for: * 5+ years of ...

Tax Alchemy

Financial Advisor, CFP Professional

Irvine, CA · On-site +1

$85K - $100K/yr

Remote Reporting To: Principal & CEO Compensation: $85,000 - $100,000 / year Description We are ... Operating within a structured pod model alongside a Client Service Associate, this individual will ...

Johnson Service Group

Be Seen First

Remote Customer Service Representative I

Irvine, CA · On-site

$18.57/hr

Johnson Service Group (JSG) is seeking Customer Service Representatives- Call Center. Must live in Pacific, Mountain or Central time zone. Schedule: Monday- Friday 9:00am-5:30 pm (Remote) Hourly Rate ...

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All JobsAutomotive Service Advisor JobsRemote Automotive Service Advisor JobsRemote Automotive Service Advisor Jobs in Riverside, CA

Remote Automotive Service Advisor information

See Riverside, CA salary details

$12

$27

$47

How much do remote automotive service advisor jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote automotive service advisor in Riverside, CA is $27.06, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $31.11 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Automotive Service Advisor position, and why are they important?

To succeed as a Remote Automotive Service Advisor, you need in-depth automotive knowledge, strong diagnostic abilities, and experience in customer service, often supported by industry certifications or prior dealership experience. Familiarity with dealership management software (DMS), customer relationship management (CRM) systems, and remote communication tools such as phone, chat, and email is essential. Outstanding listening skills, patience, and the ability to explain technical details simply make an advisor excel in remote customer interactions. These skills are vital for delivering accurate service recommendations, building client trust, and ensuring smooth repair processes from a distance.

What are some of the unique challenges faced by Remote Automotive Service Advisors compared to onsite advisors?

Remote Automotive Service Advisors often face the challenge of troubleshooting customer concerns without direct access to the vehicle, relying solely on clear communication and detailed descriptions from clients. This requires a strong ability to ask the right questions and interpret symptoms accurately while building rapport and trust over digital channels. Additionally, remote advisors must manage time zones, stay organized across multiple platforms, and coordinate closely with onsite technicians to provide timely updates. While these challenges exist, many advisors find that developing strong digital communication skills and proactive workflows leads to excellent remote service and customer satisfaction.

What is a Remote Automotive Service Advisor job?

A Remote Automotive Service Advisor assists customers with vehicle maintenance and repair needs over the phone or online instead of in person at a dealership or repair shop. They communicate with customers to assess issues, provide service recommendations, schedule appointments, and coordinate with technicians. Strong automotive knowledge, customer service skills, and the ability to work independently are essential for this role.

What are the most commonly searched types of Automotive Service Advisor jobs in Riverside, CA? The most popular types of Automotive Service Advisor jobs in Riverside, CA are:
What are popular job titles related to Remote Automotive Service Advisor jobs in Riverside, CA? For Remote Automotive Service Advisor jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote Automotive Service Advisor jobs in Riverside, CA look for? The top searched job categories for Remote Automotive Service Advisor jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Automotive Service Advisor jobs? Cities near Riverside, CA with the most Remote Automotive Service Advisor job openings:
Remote Automotive Service Advisor jobs near you
Infographic showing various Remote Automotive Service Advisor job openings in Riverside, CA as of July 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 72% Physical, 3% Hybrid, and 25% Remote job distribution, with an average salary of $56,275 per year, or $27.1 per hour.
Field Service Engineer

Field Service Engineer

Ford Motor Company

Irvine, CA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, PTO

Posted 13 days ago

Job description


We made history and now we work to transform the future - for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.
In this position...
As a Field Service Engineer, you'll be the go-to technical expert and trusted advisor for Ford and Lincoln dealerships in your assigned Tech Zone. This is a highly visible, hands-on role where you'll diagnose the toughest vehicle concerns, improve dealership service processes, and help ensure customers have an excellent ownership experience.
Responsibilities
What You'll Do
You'll spend about 4 days per week in Ford and Lincoln dealerships, focusing on three primary areas:
1. Routine Dealership Visits & Service Performance
  • Visit assigned dealerships on a regular (approximately 30-day) cadence.
  • Meet with the General Manager and Dealer Principal to review:
    • Overall health of the service department
    • Repeat repair trends
    • Fixed Right the First Time and Repeat Repair performance
    • Warranty compliance
    • Technical Training Competencies
  • Provide insights and recommendations to improve repair quality, efficiency, and customer satisfaction.

2. Technical & Repair Assistance
  • Provide in-dealership repair assistance for properly escalated technical hotline cases.
  • Lead diagnosis and repair strategy on "difficult to repair" vehicles through to resolution in a timely, expedited manner.
  • Offer clear diagnostic guidance and coaching to dealership technicians to strengthen their long-term capabilities.

3. Legal, Customer Relations & Dispute Resolution Support
  • Support Ford legal counsel, executive liaison, and dispute resolution teams.
  • Perform vehicle inspections and, when needed, complete final repair attempts.
  • Serve as a technical expert in depositions, arbitrations, and trials, representing Ford's repair standards and technical position.

Consultative & Process Improvement Initiatives
Beyond repair support, you'll play a key consultative role with dealership leadership:
  • Technician Training & Development
    • Help dealerships create and maintain technician training plans that match skill levels and growth goals.
    • Ensure technicians understand their development path and that management actively supports it.
    • Make sure dealership leadership understands the training requirements needed to improve repair capability and technical competence.
  • Root Cause & Process Analysis
    • Analyze why Field Service Engineer involvement was needed on difficult-to-repair vehicles.
    • Identify dealership process gaps that may have contributed to repair challenges.
    • Present consultative, practical solutions to General Managers and Dealer Principals and track follow-up actions and results.
  • Warranty & Service Process Optimization
    • Partner with service departments to improve repair processes that support appropriate Ford Motor Company warranty expenditures.
    • Help dealerships drive better outcomes in quality, cost, and customer satisfaction.
  • Tools, Equipment & Technician Programs
    • Ensure dealerships maintain a robust and complete inventory of Essential Service Tools and Equipment.
    • Promote Ford's technician entry, recognition, and retention programs.
    • Coach dealership management on leveraging these programs to recruit, develop, and retain top technician talent.

Qualifications
You'll have...
Minimum
  • Bachelor's degree
  • 2+ years of automotive dealership diagnosis and repair experience.
  • Ability to attain/maintain Ford Sr. Master Certification within 24 months of hire.
  • Valid, unrestricted driver's license.
  • Ability to operate manual transmission vehicles.
  • Ability and willingness to travel with overnight stays on a weekly basis.
  • 2+ years of experience using Microsoft 365 (e.g., Outlook, Teams, Word, Excel, PowerPoint).
  • Strong interpersonal skills, with the ability to:
    • Command respect in the shop and the boardroom
    • Influence without direct authority
    • Navigate difficult conversations with dealership leaders, technicians, and customers

Even better, you may have...
Preferred
  • Bachelor's degree in automotive-related field, such as (but not limited to):
    • Automotive Technology
    • Automotive Technology Management
    • Field Service Operations
    • Advanced Vehicle Systems
    • Automotive Engineering
    • Automotive Engineering Technology
    • Automotive Service Technology
    • Automotive Industry Management
  • Ford-specific Automotive Repair Technical Training, including heavy trucks and diesel.
  • Automotive Service Excellence (ASE) certifications in one or more of the following:
    • A, C, E, G, H, L, T, X series
  • 5+ years of Hands-on vehicle diagnosis and repair experience (dealership or independent), especially with Ford and/or Lincoln brands.
  • Proven ability to independently plan, organize, reorganize, prioritize, and problem-solve in a dynamic field environment.
  • Strong professionalism and customer-facing skills, including:
    • Service and customer interface experience
    • Comfort working with dealership leadership, customers, and cross-functional Ford teams

If you love solving complex technical problems, enjoy being in the field, and are excited by the chance to influence both repair quality and dealership operations, this Field Service Engineer role offers a unique opportunity to make a visible impact every day.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
  • Immediate medical, dental, vision and prescription drug coverage
  • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
  • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
  • Vehicle discount program for employees and family members and management leases
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service
  • A generous schedule of paid holidays, including the week between Christmas and New Year's Day
  • Paid time off and the option to purchase additional vacation time.

This position is a range of salary grades 6-8 and ranges from $63,480-$166,200.
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.
For more information on salary and benefits, click here: https://fordcareers.co/GSR
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.
#LI-Hybrid
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About Ford

Sourced by ZipRecruiter

At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow's transportation.

Industry

Civil engineering construction

Company size

51 - 200 Employees

Headquarters location

Doral, FL, US

Year founded

1982

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