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Remote Agent Jobs (NOW HIRING)

WSOL LLC

Workforce Management Coordinator

Plano, TX · On-site +1

... remote agent workforce. * Maintain constant communication with Program Success teams to coordinate needed staffing adjustments based on current and forecasted results. * Update internal and external ...

WSOL LLC

Workforce Management Coordinator

Plano, TX · Remote

... remote agent workforce. * Maintain constant communication with Program Success teams to coordinate needed staffing adjustments based on current and forecasted results. * Update internal and external ...

My Mortgage, Inc

Mortgage Loan Originator

OR · On-site +1

For our branch located in Southern California, we are looking for MLO's who live in California, Arizona and Nevada to work as a remote agent. As a Mortgage Loan Originator, you will be responsible ...

Wetzel's Pretzels

Remote sales agent

Franklin, TN · Remote

As a remote commission-based sales agent, you'll be responsible for generating revenue by building client relationships, acquiring new clients & customers to use our catering menu for their gathering ...

Imagine Learning

Agentic Systems Architect

$153K - $200K/yr

Applies a security-first approach to local and remote agent execution, implementing robust sandboxing, strict permission scopes, and secure authentication flows for CLI-based AI tools to prevent ...

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As of Jul 17, 2026, the average hourly pay for remote agent in the United States is $28.88, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $38.22 per hour, depending on experience, location, and employer.

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To excel as a Remote Agent, you need strong customer service abilities, effective communication skills, and proficiency with computers, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, call center software, and secure remote connectivity tools is usually required. Standout candidates are self-motivated, organized, and able to manage their time independently while remaining engaged with a virtual team. These skills are crucial for efficiently resolving customer inquiries, meeting performance goals, and maintaining productivity in a remote work environment.

What is a Remote Agent job?

A Remote Agent is a professional who works from home or another remote location to provide customer service, sales, technical support, or other services for a company. They typically communicate with clients via phone, email, or chat and use digital tools to perform their tasks. This role requires strong communication skills, the ability to work independently, and a reliable internet connection. Many companies hire Remote Agents to handle customer inquiries, process transactions, or troubleshoot technical issues.

What are some common challenges faced by Remote Agents, and how can they be managed?

Remote Agents often contend with staying motivated and focused without in-person supervision, as well as handling high volumes of customer interactions throughout the day. Managing distractions at home, maintaining effective communication with team members, and troubleshooting technical issues independently are typical hurdles. Successful Remote Agents establish a dedicated workspace, set clear daily routines, and leverage available communication platforms to stay connected with colleagues and supervisors. Companies frequently offer training and ongoing support to help agents navigate these challenges and ensure a positive remote work experience.

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Infographic showing various Remote Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $60,078 per year, or $28.9 per hour.
Workforce Management Coordinator

Workforce Management Coordinator

WSOL LLC

Plano, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Provide a great customer and agent experience by effectively delivering real-time (intra-day) schedule management with the purpose of optimizing resources to achieve business objectives
PRINCIPAL ACCOUNTABILITIES
  • Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives.
  • Perform continual analysis of current performance (noting recent historical trends) and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Program Success teams to achieve service level goals / business objectives for a multi-client and multi-channel remote agent workforce.
  • Maintain constant communication with Program Success teams to coordinate needed staffing adjustments based on current and forecasted results.
  • Update internal and external reports. Distribute reports as instructed.

PLEASE NOTE: Although work is performed 100% virtually from home, eligible candidates must reside in one of the following states: Arkansas; Arizona; Colorado; Florida; Illinois; Indiana; Iowa; Michigan; Nebraska; Ohio; Tennessee; Texas; Wisconsin. Visa sponsorship is not available for this position.
Minimum of two years of experience performing WFM-related functions (specifically real-time management), preferably in a multi-department/site contact center environment.
Experience with WFM software that includes real-time adherence preferred.
Good working knowledge of Excel and other Windows based programs (Word, PowerPoint, etc.), and ability to organize/analyze data in a structured manner.
Competency communicating with all organizational levels and building strong relationships with internal teams and customers; working as a team player in a fast-paced environment.
Ability to multi-task, be detail-oriented, meet deadlines and be accountable for performance.
Willingness and ability to take the initiative for learning, increasing knowledge and improving skills in a self-directed manner to improve performance and position added-value.
Ability to use a keyboard and work at a computer for a large portion of the work period.
Ability to work variable hours, which may include evenings and weekends.
Benefits:
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Work From Home
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About WSOL

Sourced by ZipRecruiter

Industry

Internet and it

Company size

11 - 50 Employees

Headquarters location

Aurora, IL, US

Year founded

1995

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