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Remote Academic Advisor Jobs in Raleigh, NC (NOW HIRING)

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · On-site +1

$15.50 - $21.25/hr

Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular) * 25Mbps Download/10Mbps Upload * Ping Rate - Less than 100 ms

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · Remote

$15.50 - $21.25/hr

Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular) * 25Mbps Download/10Mbps Upload * Ping Rate - Less than 100 ms

Guidebook

Customer Support Representative

Raleigh, NC · Remote

$50K - $55K/yr

Serve as a consultative advisor to drive customer success About you You are genuinely curious about ... Skilled at collaborating with a remote team working across multiple time zones * Experience with ...

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Guidebook

Customer Support Representative

Raleigh, NC · On-site +1

$50K - $55K/yr

Serve as a consultative advisor to drive customer success About you You are genuinely curious about ... Skilled at collaborating with a remote team working across multiple time zones * Experience with ...

New

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All JobsAcademic Advisor JobsRemote Academic Advisor JobsRemote Academic Advisor Jobs in Raleigh, NC

Remote Academic Advisor information

See Raleigh, NC salary details

$28.2K

$46.1K

$62.7K

How much do remote academic advisor jobs pay per year?

As of Aug 22, 2026, the average yearly pay for remote academic advisor in Raleigh, NC is $46,129.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $50,100.00 per year, depending on experience, location, and employer.

What is a remote academic advisor?

Remote Academic Advisors are professionals who provide guidance and support to students regarding their academic goals, course selection, and degree requirements, but they do so virtually rather than in person. Using phone, email, video conferencing, and online platforms, they assist students with academic planning, troubleshoot registration issues, and connect students to resources, regardless of their physical location. This role is especially important for online learners or students who need flexible access to advising services.

What does a remote academic advisor do?

A remote academic advisor is a telecommute position at a college or university. In this role, you work from home or another setting outside of an office and advise students on courses they need to complete to earn their degree. You also help with student admissions and work to improve student retention. Your duties may include monitoring students’ degree progress, helping students plan their academic path, and supporting students as they work toward their educational and career goals. Other responsibilities include interpreting institutional procedures, policies, and requirements, as well as assisting with freshman orientation.

What are the key skills and qualifications needed to thrive as a remote academic advisor?

To thrive as a Remote Academic Advisor, you need a strong background in education, counseling, or a related field, often supported by a bachelor's or master’s degree. Proficiency with student information systems, virtual communication platforms, and CRM software is typically required. Exceptional communication, active listening, and organizational skills help advisors build trust and effectively guide students from a distance. These skills and tools are vital for supporting student success and retention in virtual learning environments.

How do remote academic advisors effectively support students and maintain engagement despite working virtually?

Remote Academic Advisors use a variety of digital communication tools—such as video calls, emails, and instant messaging—to provide personalized guidance and build relationships with students. They schedule regular check-ins, host virtual workshops, and utilize online platforms to monitor student progress and address concerns promptly. While working remotely can present challenges in fostering connection, successful advisors often develop strong organizational skills and proactive communication strategies to ensure students feel supported and engaged. Collaboration with faculty and campus resources is also key, typically occurring through virtual meetings and shared digital workspaces.

What is the difference between Remote Academic Advisor vs Remote Admissions Counselor?

AspectRemote Academic AdvisorRemote Admissions Counselor
Required CredentialsBachelor's degree, advising certifications often preferredBachelor's degree, admissions or counseling experience beneficial
Work EnvironmentOnline student advising, academic planningOnline recruitment, student enrollment support
Employer & Industry UsageEducational institutions, universitiesColleges, universities, online education providers
Common Search & ComparisonAcademic advising rolesAdmissions and enrollment roles

Remote Academic Advisors focus on guiding students academically and providing ongoing support, while Remote Admissions Counselors primarily handle student recruitment and enrollment processes. Both roles require similar educational backgrounds and are common in online education settings, but they serve different stages of the student lifecycle.

More about Remote Academic Advisor jobs

What are the most commonly searched types of Academic Advisor jobs in Raleigh, NC?

The most popular types of Academic Advisor jobs in Raleigh, NC are:

What are popular job titles related to Remote Academic Advisor jobs in Raleigh, NC?

For Remote Academic Advisor jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Academic Advisor jobs in Raleigh, NC look for?

The top searched job categories for Remote Academic Advisor jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Academic Advisor jobs?

Cities near Raleigh, NC with the most Remote Academic Advisor job openings:

Remote Academic Advisor jobs near you
Infographic showing various Remote Academic Advisor job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 62% Full Time, 33% Part Time, 1% Temporary, and 2% Contract. Highlights an 78% Physical, 1% Hybrid, and 21% Remote job distribution, with an average salary of $46,129 per year, or $22.2 per hour.

Customer Engagement Center Representative I

First Citizens Bank

Raleigh, NC • On-site, Remote

Full-time

Posted 21 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

106th of 171 rated banks

Job description

Overview

This is a remote role that may only be hired in the following locations: NC
We are looking for candidates who live within 50 miles of our location: 100 E. Tryon Road, Raleigh, NC 27603

Are you looking for a fun and exciting career in the Financial Services Industry?
Are you someone who values integrity?
Are you someone who wants to help valuable customers and resolve issues?
Are you looking for stability?
First Citizens Bank is hiring multiple full-time Customer Service Representatives in our inbound Customer Engagement Center for remote positions. Training will be conducted remote and onsite. After training, candidates have the opportunity to work remote but that may be adjusted at any time based on business-related or performance-based reasons. Candidates must be willing to commute to our office on the 1st day, during the training period, and for other business initiatives as needed.
Bilingual skills (Spanish) are a plus.
Based on the nature of our business, the Bank has certain restrictions on hiring people with criminal histories involving financial crimes, certain drug-related offenses, dishonesty, or breach of trust. Accordingly, we conduct fingerprinting and background checks (criminal, education and verification of previous employment), prior to employment. The Bank will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and federal law including Section 19 of the Federal Deposit Insurance Act.
Hours of Operation: Monday - Friday 8am - 9pm EST, Saturday & Sunday 8am - 8pm EST, various full-time schedules available


Responsibilities
  • Client Service - Answers inbound client calls and chats spanning multiple banks and states. Addresses needs ranging from routine balance and transaction questions to more complex issues requiring further research. Utilizes available Bank tools and resources to provide timely, accurate resolution for each client. Maintains high client service standards throughout all activities.
  • Business Proficiency - Serves as a resource on operations, policy, and procedure information to both associates and clients. Maintains current knowledge of client calls regarding retail, commercial, bankcard, and online banking. Communicates enterprise-wide changes and impacts to clients as necessary.
  • Crime Mitigation - Serves as initial point of contact for reported fraud and forgery. Documents the reported activity and takes appropriate action. Actions may include opening, closing, or placing holds on accounts as well as refunding feeds, submitting affidavits, and escalating to the appropriate internal parties.
  • Sales Support - Identifies cross-sales opportunities through client profiles and account detail information. Promotes Bank products to clients and makes referrals to sales teams when possible.

Qualifications

High school diploma or GED with 1 year call center or customer service experience

Additional Requirements:
* Strong verbal and written communication skills
* Working knowledge of PC-based software
* Ability to work in multiple software applications at one time
* Strong keyboard skills
* Ability to multi-task in a fast-paced environment
* Ability to display professionalism while interacting with others

Other Preferred Qualifications:
* Call center experience
* Bachelor’s degree
* Financial Services experience
* Bilingual (Spanish)

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

High school diploma or GED with 1 year call center or customer service experience

Additional Requirements:
* Strong verbal and written communication skills
* Working knowledge of PC-based software
* Ability to work in multiple software applications at one time
* Strong keyboard skills
* Ability to multi-task in a fast-paced environment
* Ability to display professionalism while interacting with others

Other Preferred Qualifications:
* Call center experience
* Bachelor’s degree
* Financial Services experience
* Bilingual (Spanish)

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

What First Citizens Bank employees say

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