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Remote Overnight Customer Service Representative Jobs in Raleigh, NC

Sola Plumbing

Customer Service Rep

Garner, NC · On-site +1

$17 - $22/hr

... Customer Service Rep with Sola Plumbing! Our Garner, NC office is looking for a friendly ... Growth opportunities There is also some potential for remote work! Ready to make a positive ...

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · On-site +1

$15.50 - $21.25/hr

This position is for wireless customer service, so you will be handling mainly inbound calls from ... Wisconsin * Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet ...

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · Remote

$15.50 - $21.25/hr

This position is for wireless customer service, so you will be handling mainly inbound calls from ... Wisconsin * Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet ...

Liveops

Remote Customer Service Representative

Durham, NC · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Apex, NC · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Cary, NC · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

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All JobsCustomer Service Representative JobsRemote Overnight Customer Service Representative JobsRemote Overnight Customer Service Representative Jobs in Raleigh, NC

Remote Overnight Customer Service Representative information

See Raleigh, NC salary details

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How much do remote overnight customer service representative jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for remote overnight customer service representative in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Overnight Customer Service Representative, and why are they important?

To thrive as a Remote Overnight Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic troubleshooting tools is typically required. Patience, self-motivation, and the ability to work independently during non-traditional hours are standout soft skills. These competencies ensure timely, effective support for customers and help maintain company reputation during critical overnight shifts.

What are some common challenges faced by Remote Overnight Customer Service Representatives and how can they be managed?

Remote Overnight Customer Service Representatives often encounter challenges such as managing fatigue during late hours, maintaining engagement without in-person supervision, and handling urgent or escalated customer issues with limited immediate support. To overcome these, it's important to establish a consistent sleep schedule, create a dedicated and distraction-free workspace, and stay connected with team members through regular virtual meetings or messaging platforms. Many companies also provide resources for mental health and encourage teamwork, so taking advantage of these can help maintain productivity and well-being during overnight shifts.

What is a Remote Overnight Customer Service Representative?

A Remote Overnight Customer Service Representative is a professional who provides customer support services from a remote location, typically during nighttime hours. Their main responsibilities include assisting customers via phone, email, or chat, resolving issues, and answering questions outside of standard business hours. These roles are essential for companies that offer 24/7 customer support, ensuring that customers receive help whenever they need it. Working remotely allows flexibility, but overnight shifts can require strong time management and the ability to stay focused during late hours.

What is the difference between Remote Overnight Customer Service Representative vs Remote Customer Support Agent?

AspectRemote Overnight Customer Service RepresentativeRemote Customer Support Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, overnight shifts, often in call centers or home officesRemote, flexible hours, often in call centers or home offices
Industry UsageCustomer service, retail, telecom, e-commerceCustomer support, tech support, retail, telecom
Search & Comparison IntentFocus on overnight shifts, customer service rolesBroader customer support roles, including day shifts

The main difference is that Remote Overnight Customer Service Representatives work primarily during overnight hours, handling customer inquiries remotely, while Remote Customer Support Agents may work flexible hours and handle a wider range of support tasks. Both roles require similar credentials and are used across various industries, but the overnight schedule distinguishes the Customer Service Representative position.

What are popular job titles related to Remote Overnight Customer Service Representative jobs in Raleigh, NC? For Remote Overnight Customer Service Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Overnight Customer Service Representative jobs in Raleigh, NC look for? The top searched job categories for Remote Overnight Customer Service Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Overnight Customer Service Representative jobs? Cities near Raleigh, NC with the most Remote Overnight Customer Service Representative job openings:
Remote Overnight Customer Service Representative jobs near you

Customer Service Representative (Remote)

DCCreations Travel

Raleigh, NC • Remote

$15.50 - $21.25/hr

Full-time, Part-time

Life, PTO

Posted 19 hours ago

Job description

Customer Service Representative

Full Time/Part Time/Remote

DCCreations Travel is searching for hardworking, energetic, and enthusiastic individuals to plan dream vacations for clients. As a Customer Service Representative, you will be responsible for coordinating all trip components including, air, hotels, car rentals, theme park tickets, event tickets and any other travel needs necessary for corporate and leisure travelers. The majority of what a travel agent does is customer service oriented, so making sure the client has an amazing vacation means you will have that client for life. This may be right for you if you like to work in an environment where you are valued as a person, your contributions are rewarded, & work/life balance is a real thing. And you won't believe all the amazing perks that are available!

Duties and Responsibilities:

  • Researching. We go that extra mile finding out everything about the destination, weather, customs, special activities the clients should do, and more We prove to the clients that we can provide more value for them than they can find booking it on their own.
  • Booking. Book all travel plans as needed for your clients. This may include booking: Hotels, Resorts, Car Rentals, Airport transfers, Airfare, Cruises, Tours & Activities, Concert/Sporting Event/Theme Park tickets and more. But we also have access to vendors that deal in wholesale pricing to get even better deals for your clients.
  • Client relationships. Develop a rapport with clients to get all the info you need, to book any type of travel, whether it be cruise, resort, groups, or more. By providing outstanding customer service before, during, and after their vacation, that ensures you will have that client for life. By maintaining excellent client records, you will be able to assist repeat clients more easily.
  • Education. The travel industry is continually changing. We have daily trainings on new products like resorts, cruise destinations, and even specials that aren't available to the general public.

Job Requirements:

  • Must be at least 18 years of age
  • Must have a smartphone, tablet and/or computer/laptop with reliable internet access
  • Must be willing to learn and be coachable
  • Must be self-motivated and have a passion for helping others
  • Open to and comfortable with various Social Media platforms
  • Must be able to effectively communicate with clients (sales or customer service background a plus but not required)
  • Detail oriented with good organizational skills
  • Must be comfortable working with minimal supervision

Benefits:

  • 100% Remote
  • Travel Agent Certification
  • Errors & Omissions Insurance with Fraud Protection
  • 100% Flexible schedule Set your own hours
  • Deeply discounted travel for yourself, including some free perks
  • Free 3-30 day Cruise after completing vendor training (must pay port taxes & fees)

It is so rewarding to make people's dream vacations a reality. If you are stressing over childcare, then why not give this opportunity a try? Don't miss out on those important milestones again; your baby's first step, first word, a ball game or recital. As a Remote Customer Service Representative, you will be there, because your schedule is flexible. Why not help people go on fabulous vacations? Where else can you travel anytime, making your own vacation memories for unbelievably discounted rates?

DCCreations Travel is an Equal Opportunity Business.

Apply