The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Job Summary
The position exists to process refund requests, verify customer eligibility and deny refunds that do not meet requirements by statute and internal processes. This incumbent will also provide a separation of duties needed for internal controls and coverage for miscellaneous tasks in Cashiers as needed. Daily contact with internal/external customers by email, phone, mail correspondence and in person. Prepares daily deposits and the ability to reconcile transactions, reports and accounts.
The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify.
Qualifications
Minimum Qualifications
- Math and cash handling skills sufficient to calculate and reconcile transactions, prepare daily deposits, balance and resolve discrepancies in areas like determining eligibility.
- Customer Service skills sufficient to provide prompt and courteous interactions with internal and external customers in person, via phone and email.
- Typing/keyboard skills sufficient for entry level tasks.
- Ability to speak, read, and write in English sufficient to understand be understood in person and in email interactions with team members, DVS staff, and customers
Preferred Qualifications
- Ability to independently research and resolve customer problems utilizing expert knowledge in statutes, policies, procedures, and own expertise.
- Proficient in Microsoft Office Suite.
- Proficient technical ability to navigate, retrieve and utilize data from a variety of electronic resources such as MNDrive and web-based applications.
- Ability to work cooperatively with individuals from diverse backgrounds and underserved communities
Physical Requirements
Requires occasionally moving and transporting such articles as file boxes and heavy hand tools or heavier materials with help from others and moving and transporting light objects frequently. Even though the weights being moved and transported may be a negligible amount, a job in this category may require positioning self to move to a significant degree or may involve maintaining a stationary position for extended periods.
Additional Requirements
This position requires successful completion of the following:
It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, includes the following components:
- Criminal History
- Reference Check
- Credit Check
The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify.
Company Description
When you bring your career to the State of Minnesota, the work you do affects the quality of life of millions of Minnesotans. From those who shape policy, to those who keep us safe, preserve our environment, or take care of our most vulnerable populations, we take our responsibilities to the public seriously. We need diverse and talented individuals – like you – to serve our great state and build a better Minnesota.