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Refund Processor Jobs in Texas (NOW HIRING)

U.S. Oral Surgery Management

RCM Specialist

Irving, TX · On-site

$24 - $26/hr

Administer all refund processes, including check refunds, inbox management, chargebacks, and credit accounts. * Mentor practices and new employees; provide education on company standards, insurance ...

U.S. Oral Surgery Management

RCM Specialist

Irving, TX · On-site

$24 - $26/hr

Administer all refund processes, including check refunds, inbox management, chargebacks, and credit accounts. * Mentor practices and new employees; provide education on company standards, insurance ...

Harris County

Tax Assistant - Refunds

Houston, TX · On-site

$22.44/hr

Verify and process refund applications to ensure completeness and accuracy. Research discrepancies and resolve issues before mailing refund checks. Customer Assistance & Communication Respond to ...

Harris County

Tax Assistant - Refunds

Houston, TX · On-site

$22.44/hr

Verify and process refund applications to ensure completeness and accuracy. Research discrepancies and resolve issues before mailing refund checks. Customer Assistance & Communication Respond to ...

Harris County, TX

Tax Assistant - Refunds

Houston, TX · On-site

$22.44/hr

Customer Assistance & Communication • Respond to customer inquiries regarding refund applications and processing status. • Answer incoming calls on the property tax call line and provide accurate ...

Insight Global

Payment Processing Specialist

Houston, TX · On-site

$20/hr

We are looking for detail-oriented individuals to support payment and refund processing operations. In this role, you'll review requests, update information in company systems, verify customer data ...

Medical Center Hospital

Refund Rep.

Odessa, TX · On-site

$17.25 - $22.25/hr

Knowledge of but not limited to admitting/registration process, receivables management, credit and collection laws, billing forms, medical billing regulations, insurance benefit calculations, HMO/PPO ...

Medical Center Hospital

Refund Rep.

Odessa, TX · On-site

$11.41 - $18.49/hr

Knowledge of but not limited to admitting/registration process, receivables management, credit and collection laws, billing forms, medical billing regulations, insurance benefit calculations, HMO/PPO ...

Medical Center Hospital

Refund Rep.

Odessa, TX

$17.25 - $22.25/hr

Knowledge of but not limited to admitting/registration process, receivables management, credit and collection laws, billing forms, medical billing regulations, insurance benefit calculations, HMO/PPO ...

Insight Global

Customer Service Representative

Houston, TX · On-site

$20 - $25/hr

We are looking for detail-oriented individuals to support payment and refund processing operations. In this role, you'll review requests, update information in company systems, verify customer data ...

DC Law Firm

Accounting Manager

Benbrook, TX · On-site

Process client refund checks and reconcile trust/escrow accounts in accordance with firm and bar association requirements; * Partner with firm leadership on budget strategy, including forecasting ...

DC Law Firm

Accounting Manager

Haslet, TX · On-site

Process client refund checks and reconcile trust/escrow accounts in accordance with firm and bar association requirements; * Partner with firm leadership on budget strategy, including forecasting ...

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Refund Processor information

What does a refund processor do?

A Refund Processor is responsible for handling requests for refunds from customers, ensuring that each claim is reviewed, validated, and processed in accordance with company policies. They verify transaction details, communicate with customers to resolve issues, and work with internal departments like accounting or customer service. Accuracy, attention to detail, and strong communication skills are essential in this role, as it helps maintain customer satisfaction and company reputation.

What are the key skills and qualifications needed to thrive as a refund processor, and why are they important?

To excel as a Refund Processor, you typically need strong attention to detail, basic accounting knowledge, and experience with customer service, often supported by a high school diploma or equivalent. Familiarity with financial software, CRM systems, and spreadsheets like Microsoft Excel is commonly required. Excellent communication, problem-solving abilities, and time management are crucial soft skills for handling sensitive transactions and customer inquiries efficiently. These competencies ensure accurate, timely refund processing and contribute to customer satisfaction and trust.

What are some common challenges a refund processor may encounter, and how can these be effectively managed?

Refund Processors often face challenges such as handling high volumes of refund requests, navigating complex company policies, and addressing discrepancies between customer claims and transaction records. Effectively managing these challenges requires strong attention to detail, consistent communication with both customers and internal teams, and proficiency with relevant financial software. Staying organized and up-to-date on policy changes can also help streamline the refund process and ensure timely, accurate resolutions.

What is the difference between Refund Processor vs Customer Service Representative?

AspectRefund ProcessorCustomer Service Representative
CredentialsBasic high school diploma; some roles may require familiarity with financial softwareHigh school diploma or equivalent; strong communication skills
Work EnvironmentOffice or call center; focused on financial transactionsOffice, call center, or remote; handling diverse customer inquiries
Industry UsageFinance, retail, e-commerceRetail, telecommunications, service industries
Primary TasksProcessing refunds, verifying transactions, updating recordsAssisting customers, answering questions, resolving issues

While both roles involve customer interaction, Refund Processors focus specifically on financial transactions and refunds, whereas Customer Service Representatives handle a broader range of customer inquiries across various topics. Refund Processors typically require familiarity with financial systems, while Customer Service Representatives emphasize communication skills.

What are popular job titles related to Refund Processor jobs in Texas?

For Refund Processor jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Refund Processor jobs in Texas look for?

The top searched job categories for Refund Processor jobs in Texas are:

What cities in Texas are hiring for Refund Processor jobs?

Cities in Texas with the most Refund Processor job openings:

Refund Processor jobs near you
Infographic showing various Refund Processor job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Patient Refunds Specialist

San Antonio, TX

Diabetes & Glandular Disease Clinic, P.A.
51 - 200 employees
Learn more about Diabetes & Glandular Disease Clinic, P.A.external

$14 - $19.25/hr

Full-time

Posted 15 days ago

Job description

POSITION SUMMARY:
The Patient Refunds Specialist is responsible for managing and processing patient refunds within a healthcare setting. This position requires a strong understanding of healthcare billing practices, insurance processes, and patient payment systems. The specialist ensures that patient refunds are processed accurately and efficiently in compliance with clinic policies and regulations, ensuring patients receive prompt reimbursements for overpayments or billing errors.
ESSENTIAL DUTIES:
  • Review patient accounts to identify overpayments or billing discrepancies that require refunds.
  • Ensure refunds are processed in a timely manner according to clinic policy.
  • Verify and document patient account details before issuing refunds and patient payments
  • Contact patients to inform them of upcoming refunds or request additional information as necessary.
  • Answer patient inquiries regarding refunds.
  • Provide clear and accurate explanations of refund procedures, including timelines and methods of reimbursement.
  • Reconcile patient accounts to ensure that all refunded amounts are appropriately documented and reflected in the system.
  • Investigate and resolve discrepancies in patient accounts.
  • Ensure compliance with all relevant healthcare billing regulations, including HIPAA, payer policies, and clinic protocols.
  • Maintain detailed and accurate records of all refund transactions.
  • Prepare reports related to patient refunds for review by management, ensuring transparency and audit-readiness.
  • Keep up to date with changes in billing practices, insurance policies, and healthcare regulations to ensure refund processes remain compliant.
  • Maintains strict confidentiality; adheres to all HIPAA guidelines/regulations.
  • Other duties as assigned.

POSITION REQUIREMENTS:
A.KNOWLEDGE, SKILLS AND ABILITIES:
  • Strong knowledge if healthcare insurance plans, billing procedures; and refund processes.
  • Strong written and verbal communication skills.
  • Ability to handle sensitive patient information with confidentiality and professionalism.
  • Strong problem-solving skills.
  • Ability to work independently with minimal supervision and as part of a collaborative team.
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  • Attention to detail and accuracy required.
  • Dependability

QUALIFICATIONS:
B. EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
  • High School Diploma or equivalent. Associate’s degree in healthcare administration, billing, or related field preferred
  • Minimum of 2 years’ experience in medical billing, or healthcare and administrative medical office setting, with a focus on refunds preferred

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