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Equitrust Jobs (NOW HIRING)

EquiTrust

Inforce Customer Support Agent (Life)

Durham, NC · On-site

$17 - $22.75/hr

About Us: EquiTrust Life Insurance Company is a national carrier of competitive, client-friendly annuity products sold through a variety of distribution channels, including more than 20,000 ...

New

EQUITRUST

Treasury Analyst

Chicago, IL · On-site

$57K - $78K/yr

EquiTrust Life Insurance Company is a national carrier of competitive, client-friendly annuity products sold through a variety of distribution channels, including more than 20,000 independent agents ...

EQUITRUST

Inforce Customer Support Agent (Life)

Durham, NC · On-site

$18 - $24.25/hr

About Us: EquiTrust Life Insurance Company is a national carrier of competitive, client-friendly annuity products sold through a variety of distribution channels, including more than 20,000 ...

EQUITRUST

Senior Inforce Manager

West Des Moines, IA · On-site

About Us: EquiTrust Life Insurance Company is a national carrier of competitive, client-friendly annuity products sold through a variety of distribution channels, including more than 20,000 ...

EQUITRUST

Internal Audit Associate

Chicago, IL · On-site

$36.30 - $49.91/hr

EquiTrust Life Insurance Company is a national carrier of competitive, client-friendly annuity products sold through a variety of distribution channels, including more than 20,000 independent agents ...

EQUITRUST

Actuary

West Des Moines, IA · On-site

$106K - $125K/yr

EquiTrust Life Insurance Company is a national carrier of competitive, client-friendly annuity products sold through a variety of distribution channels, including more than 20,000 independent agents ...

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Equitrust information

What are the key skills and qualifications needed to thrive as an Equitrust agent, and why are they important?

To thrive as an Equitrust Agent, you generally need a solid background in insurance or financial services, a state insurance license, and a deep understanding of annuity and life insurance products. Familiarity with industry-specific CRM systems, quoting tools, and regulatory compliance platforms is essential. Strong interpersonal skills, customer focus, and ethical judgment are invaluable for building trust and maintaining long-term client relationships. These skills and qualifications are crucial for helping clients make sound financial decisions and ensuring regulatory compliance in a competitive market.

What is Equitrust?

Equitrust is a financial services company specializing in life insurance and annuity products. The company offers a range of solutions designed to help individuals plan for retirement, protect their financial future, and grow their savings. Equitrust is known for its fixed index annuities and life insurance policies, providing both security and the potential for growth. Their products are distributed through independent agents and financial advisors, serving clients across the United States.

What are some common challenges faced by professionals working at Equitrust in the insurance industry?

Professionals at Equitrust often navigate the complexities of regulatory compliance, evolving market trends, and the need to stay updated on product offerings in the insurance sector. Balancing client needs with company policies and maintaining clear communication across different teams, such as underwriting and customer service, can be challenging but rewarding. Continuous learning and adapting to new technologies are also key aspects of the role, making it both dynamic and growth-oriented.
More about Equitrust jobs
What cities are hiring for Equitrust jobs? Cities with the most Equitrust job openings:
What states have the most Equitrust jobs? States with the most job openings for Equitrust jobs include:
What job categories do people searching Equitrust jobs look for? The top searched job categories for Equitrust jobs are:
Equitrust jobs near you
Infographic showing various Equitrust job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Hybrid job distribution.

Inforce Customer Support Agent (Life)

EquiTrust

Durham, NC • On-site

$17 - $22.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

About Us:
EquiTrust Life Insurance Company is a national carrier of competitive, client-friendly annuity products sold through a variety of distribution channels, including more than 20,000 independent agents and independent marketing organizations (IMOs). Since 2003, we have provided exceptional customer service to our clients by operating with integrity and passion. Our efforts are supported by a dedicated workforce who execute their responsibilities through teamwork and an entrepreneurial spirit. EquiTrust sells products nationwide and is headquartered in Chicago, Illinois, with operations in West Des Moines, Iowa.
How You'll Contribute:
As an Inforce Customer Support Agent (Life), you will play a key role in delivering exceptional service to our policyholders, agents, and business partners. You will handle inquiries and process financial and non-financial transactions related to life insurance policies, ensuring accuracy, responsiveness, and a positive customer experience.
In this role, you'll collaborate closely with the Policy Administration team and cross-functional partners to ensure timely resolution of requests while meeting quality and performance standards. We are looking for individuals who are passionate about customer service, thrive in a dynamic environment, and bring strong communication, organization, and problem-solving skills to our team.
At EquiTrust, we value integrity, teamwork, accountability, leadership, and passion - and we are committed to fostering an inclusive workplace where everyone can contribute and grow.
What You'll Do:
  • Respond to inquiries from agents, independent marketing organizations, and policyholders by researching and providing accurate, timely information.
  • Manage a high volume of inbound calls and service requests efficiently and professionally.
  • Initiate and process financial transactions such as withdrawals, surrenders, and transfers.
  • Document all conversations and transactions accurately within internal systems.
  • Maintain a working knowledge of EquiTrust life insurance products and services.
  • Meet established quality, productivity, and service performance standards.
  • Collaborate with Policy Administration and other departments to support business objectives.
  • Contribute to a positive, inclusive team environment and support continuous improvement efforts.
  • Take on additional responsibilities as needed to support department and company goals.
What You'll Bring:
Education:
  • High School Diploma or equivalent required.
Experience:
  • Previous contact center or customer service experience preferred.
  • Experience in financial services or insurance is a plus but not required.
Knowledge, Skills, and Abilities:
  • Professional, friendly demeanor with the ability to quickly build rapport over the phone.
  • Strong verbal and written communication skills.
  • Ability to learn and retain detailed product and policy information.
  • Basic mathematical skills and attention to detail.
  • Strong organizational and problem-solving skills.
  • Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
  • Comfort navigating multiple systems and technology platforms, including Microsoft Office and proprietary systems.
  • Adaptability and openness to change in a fast-paced environment.
  • Commitment to delivering excellent customer service while upholding EquiTrust's Core Values.
Physical Requirements:
  • This role primarily involves desk-based work in a call center or remote environment.
  • Frequently communicates via phone and computer throughout the workday.
  • Regularly sits for extended periods.
  • Frequently uses hands for fine manipulation (keyboard and mouse use).
  • Occasionally stands, walks, bends, or reaches as needed.
  • May occasionally lift or carry items up to 20 pounds.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
Total Rewards:
In addition to base pay, eligible employees may receive an annual discretionary incentive bonus and access to a competitive benefits package including:
  • Medical, Dental & Vision coverage:
  • 401(k) with Company Match
  • Paid time off: Vacation, Sick, Holiday, and more
  • Paid Parental Leave for both Mothers and Fathers
  • Hybrid/Remote Work Options
  • Early Friday Closure

EquiTrust is an Equal Opportunity Employer and participates in the U.S. Federal E-Verify program. Applicants have rights under federal and state employment laws. To learn more, visit EquiTrust Careers.
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