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Refund Coordinator Jobs (NOW HIRING)

Frank Gay Residential

Customer Finance Coordinator

Orlando, FL · On-site

$16.75 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Reviewed and validated refund requests for accuracy, invoice matching, and policy compliance ... Coordinated with CES and Accounting teams to support customer satisfaction resolutions and refund ...

Allied Solutions LLC

Investigation Coordinator

Dakota Dunes, SD · On-site

$19 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position is responsible for the daily activities associated with ancillary product refund cancellations that must be adjudicated for Allied's lender client base. The Investigation Coordinator ...

Allied Solutions LLC

Investigation Coordinator

Dakota Dunes, SD · On-site

$19 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position is responsible for the daily activities associated with ancillary product refund cancellations that must be adjudicated for Allied's lender client base. The Investigation Coordinator ...

University Health

Resolution Coordinator

San Antonio, TX · On-site

$19.55 - $29.75/hr

... refunds. The Resolution Coordinator will develop, reviews and maintain all standard operating ... procedures used within PBS EDUCATION/EXPERIENCE 1. Minimum of 3-5 years in a hospital or physician ...

University Health

Resolution Coordinator

San Antonio, TX

$19.55 - $29.75/hr

... refunds. The Resolution Coordinator will develop, reviews and maintain all standard operating ... procedures used within PBS. EDUCATION/EXPERIENCE 1. Minimum of 3-5 years in a hospital or physician ...

University Health

Resolution Coordinator

San Antonio, TX · On-site

$19.55 - $29.75/hr

... refunds. The Resolution Coordinator will develop, reviews and maintain all standard operating ... procedures used within PBS. EDUCATION/EXPERIENCE 1. Minimum of 3-5 years in a hospital or physician ...

University Health

Resolution Coordinator

San Antonio, TX

$19.55 - $29.75/hr

... refunds. The Resolution Coordinator will develop, reviews and maintain all standard operating ... procedures used within PBS EDUCATION/EXPERIENCE 1. Minimum of 3-5 years in a hospital or physician ...

Tuckernuck

Returns Operations Coordinator

Washington, DC · On-site

$58K - $62K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Returns Operations Coordinator will also collaborate cross-functionally with the Customer ... Process refunds for returns exceptions accurately and in a timely manner, ensuring refunds move ...

Harris County

Tax Assistant - Refunds

Houston, TX

$22.44/hr

Coordination & Compliance Collaborate with internal departments to resolve refund application discrepancies. Ensure compliance with policies and procedures in processing refunds. Maintain accurate ...

Tuckernuck

Returns Operations Coordinator

Washington, DC · On-site

$58K - $62K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Returns Operations Coordinator will also collaborate cross-functionally with the Customer ... Process refunds for returns exceptions accurately and in a timely manner, ensuring refunds move ...

Tuckernuck

Returns Operations Coordinator

Washington, DC · On-site

$58K - $62K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Returns Operations Coordinator will also collaborate cross-functionally with the Customer ... Process refunds for returns exceptions accurately and in a timely manner, ensuring refunds move ...

Harris County

Tax Assistant - Refunds

Houston, TX

$22.44/hr

Coordination & Compliance Collaborate with internal departments to resolve refund application discrepancies. Ensure compliance with policies and procedures in processing refunds. Maintain accurate ...

Harris County, TX

Tax Assistant - Refunds

Houston, TX · On-site

$22.44/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Coordination & Compliance • Collaborate with internal departments to resolve refund application discrepancies. • Ensure compliance with policies and procedures in processing refunds. • Maintain ...

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Refund Coordinator information

What are the key skills and qualifications needed to thrive as a refund coordinator, and why are they important?

To thrive as a Refund Coordinator, you need strong attention to detail, organizational skills, and a background in accounting or finance, often supported by a relevant degree or experience in billing. Familiarity with financial software, customer management systems, and spreadsheet applications like Excel is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are essential soft skills for effectively resolving refund issues. These competencies ensure accurate processing, timely resolutions, and positive client experiences, which are vital for maintaining trust and compliance.

What is a refund coordinator?

Refund Coordinators are professionals responsible for managing and processing refund requests within an organization, often in industries like healthcare, retail, or finance. Their duties include reviewing refund claims, verifying transaction details, communicating with customers or clients, and ensuring that refunds are issued accurately and in a timely manner. They may also resolve discrepancies, maintain records, and work closely with other departments to improve refund processes. Strong organizational skills and attention to detail are essential for this role.

What are some common challenges faced by refund coordinators, and how can they be addressed?

Refund Coordinators often encounter challenges such as managing high volumes of refund requests, ensuring accuracy in processing, and communicating effectively with customers and other departments. To address these, strong organizational skills, attention to detail, and proficiency with financial software are essential. Building collaborative relationships with billing, customer service, and finance teams can streamline processes and help resolve issues quickly. Regular training and staying updated on company policies also contribute to more efficient and accurate refund handling.

What is the difference between Refund Coordinator vs Accounts Payable Clerk?

AspectRefund CoordinatorAccounts Payable Clerk
Primary RoleManages customer refunds, processes refund requests, and ensures customer satisfaction.Processes vendor invoices, manages payments, and maintains financial records.
Required CredentialsTypically high school diploma; customer service or finance experience helpful.High school diploma; basic accounting or finance knowledge often preferred.
Work EnvironmentCustomer service, finance, or accounting departments within various industries.Finance or accounting departments, often in corporate or retail settings.
Common UsageUsed in retail, e-commerce, and service industries to handle refunds.Used across industries for managing payables and vendor payments.

The Refund Coordinator focuses on processing customer refunds and ensuring satisfaction, while the Accounts Payable Clerk handles vendor payments and financial record-keeping. Both roles require basic financial knowledge but serve different functions within an organization.

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Refund Coordinator jobs near you
Infographic showing various Refund Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Customer Finance Coordinator

Frank Gay Residential

Orlando, FL • On-site

$16.75 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Overview

Frank Gay Services is looking to add Customer Finance Coordinator to our GROWING TEAM!

If you like to stay busy, know how to prioritize, and you work well in a high-volume atmosphere, this could be the right fit for you!

The successful candidate will be a self-starter and have a goal-oriented mindset. This role is key for those who like to help others, and serve both internal and external customers quickly and efficiently!

Finance Coordinator Responsibilities

  • Review and process funding packages to ensure all required documentation is complete and accurate.
  • Funding and sales slip processing.
  • Verify sales slips, contracts, and supporting documents prior to funding submission.
  • Track funding status and follow up on outstanding approvals or missing information.
  • Coordinate with Sales, Operations, Finance, and Customer Service to resolve funding issues and prevent delays.
  • Research and resolve funding discrepancies and documentation errors.
  • Maintain accurate funding records and supporting documentation.
  • Monitor funding KPIs and aging reports to ensure timely collection of funds.
  • Assist with collections and Accounts Receivable activities as needed.
  • Provide regular updates to leadership on funding performance and outstanding items.
  • Reviewed and validated refund requests for accuracy, invoice matching, and policy compliance.
  • Processed customer refunds through ServiceTitan, including partial refunds, cancellations, and financing-related transactions.
  • Maintained detailed documentation, account notes, and refund tracking records.
  • Coordinated with CES and Accounting teams to support customer satisfaction resolutions and refund compliance processes.

Performance Standards

  • Strong attention to detail.
  • Sense of urgency with daily workload management.
  • Effective communication and cross-functional collaboration.
  • Ability to prioritize, problem-solve, and work independently.
  • Commitment to delivering excellent internal and external customer service.

Benefits:

  • Medical, dental, vision, and supplemental insurance coverage
  • 401(k) with 4% employer match
  • PTO + Employer Paid Holidays
  • Opportunity for continued growth and career advancement

Requirement

  • High school diploma or equivalent required; Associate's degree in Finance, Accounting, Business Administration, or related field preferred.
  • 2+ years of experience in finance operations, funding administration, accounts receivable, collections, accounting support, or a related field.
  • Experience working with CRM, ERP, or financial management systems; ServiceTitan experience preferred.
  • Proficient in Microsoft Office Suite, particularly Excel.
  • Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
  • Excellent analytical and problem-solving abilities.
  • Exceptional attention to detail and accuracy.
Employment Type: FULL_TIME

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