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Refund Coordinator Jobs in Indiana (NOW HIRING)

Allied Solutions LLC

Proceeds Coordinator

Carmel, IN · On-site

This position is responsible for the daily activities associated with ancillary product refund cancellations that must be adjudicated for Allied's lender client base. The Proceeds Coordinator ...

Allied Solutions LLC

Proceeds Coordinator

Carmel, IN · On-site

This position is responsible for the daily activities associated with ancillary product refund cancellations that must be adjudicated for Allied's lender client base. The Proceeds Coordinator ...

Sweetwater

Customer Listing Coordinator

Fort Wayne, IN · On-site

$16.50 - $21.50/hr

Monitoring customer feedback, processing orders and selecting optimal shipping methods, answering the teams phone extension, coordinating returns & partial refunds for customers, and helping with the ...

Old National Bank

Tax & IRA Coordinator

Evansville, IN · On-site

$51K - $101K/yr

... of tax refunds. * Review Internal Revenue Service notices, research issues, and determine ... Experience coordinating with internal partners and external service providers. * Public accounting ...

Old National Bank

Tax & IRA Coordinator

Evansville, IN

$51K - $101K/yr

... of tax refunds. * Review Internal Revenue Service notices, research issues, and determine ... Experience coordinating with internal partners and external service providers. * Public accounting ...

Cnoinc

Branch Office Administrator

Fort Wayne, IN · On-site

$19.75 - $20.25/hr

... refunds, and log delivery slips. BSM support- provide direct support to the BSM and assist him in ... Recruiting coordination: May assist Telemarketers with the AIRS system; assist with nomoreforms for ...

Cnoinc

Branch Office Administrator

Lafayette, IN · On-site

$19.25 - $19.75/hr

... refunds, and log delivery slips. BSM support- provide direct support to the BSM and assist him in ... Recruiting coordination: May assist Telemarketers with the AIRS system; assist with nomoreforms for ...

Cnoinc

Branch Office Administrator

Valparaiso, IN · On-site

$20 - $20.50/hr

... refunds, and log delivery slips. BSM support- provide direct support to the BSM and assist him in ... Recruiting coordination: May assist Telemarketers with the AIRS system; assist with nomoreforms for ...

Cnoinc

Branch Office Administrator

Bloomington, IN · On-site

$18.50 - $19/hr

... refunds, and log delivery slips. BSM support- provide direct support to the BSM and assist him in ... Recruiting coordination: May assist Telemarketers with the AIRS system; assist with nomoreforms for ...

Cnoinc

Branch Office Administrator

Indianapolis, IN

$19 - $19.50/hr

... refunds, and log delivery slips. BSM support- provide direct support to the BSM and assist him in ... Recruiting coordination: May assist Telemarketers with the AIRS system; assist with nomoreforms for ...

Cnoinc

Branch Office Administrator

Evansville, IN · On-site

$19 - $19.50/hr

... refunds, and log delivery slips. BSM support- provide direct support to the BSM and assist him in ... Recruiting coordination: May assist Telemarketers with the AIRS system; assist with nomoreforms for ...

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Refund Coordinator information

What is a refund coordinator?

Refund Coordinators are professionals responsible for managing and processing refund requests within an organization, often in industries like healthcare, retail, or finance. Their duties include reviewing refund claims, verifying transaction details, communicating with customers or clients, and ensuring that refunds are issued accurately and in a timely manner. They may also resolve discrepancies, maintain records, and work closely with other departments to improve refund processes. Strong organizational skills and attention to detail are essential for this role.

What are the key skills and qualifications needed to thrive as a refund coordinator, and why are they important?

To thrive as a Refund Coordinator, you need strong attention to detail, organizational skills, and a background in accounting or finance, often supported by a relevant degree or experience in billing. Familiarity with financial software, customer management systems, and spreadsheet applications like Excel is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are essential soft skills for effectively resolving refund issues. These competencies ensure accurate processing, timely resolutions, and positive client experiences, which are vital for maintaining trust and compliance.

What are some common challenges faced by refund coordinators, and how can they be addressed?

Refund Coordinators often encounter challenges such as managing high volumes of refund requests, ensuring accuracy in processing, and communicating effectively with customers and other departments. To address these, strong organizational skills, attention to detail, and proficiency with financial software are essential. Building collaborative relationships with billing, customer service, and finance teams can streamline processes and help resolve issues quickly. Regular training and staying updated on company policies also contribute to more efficient and accurate refund handling.

What is the difference between Refund Coordinator vs Accounts Payable Clerk?

AspectRefund CoordinatorAccounts Payable Clerk
Primary RoleManages customer refunds, processes refund requests, and ensures customer satisfaction.Processes vendor invoices, manages payments, and maintains financial records.
Required CredentialsTypically high school diploma; customer service or finance experience helpful.High school diploma; basic accounting or finance knowledge often preferred.
Work EnvironmentCustomer service, finance, or accounting departments within various industries.Finance or accounting departments, often in corporate or retail settings.
Common UsageUsed in retail, e-commerce, and service industries to handle refunds.Used across industries for managing payables and vendor payments.

The Refund Coordinator focuses on processing customer refunds and ensuring satisfaction, while the Accounts Payable Clerk handles vendor payments and financial record-keeping. Both roles require basic financial knowledge but serve different functions within an organization.

What are popular job titles related to Refund Coordinator jobs in Indiana?

For Refund Coordinator jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Refund Coordinator jobs in Indiana look for?

The top searched job categories for Refund Coordinator jobs in Indiana are:

What cities in Indiana are hiring for Refund Coordinator jobs?

Cities in Indiana with the most Refund Coordinator job openings:

Refund Coordinator jobs near you
Infographic showing various Refund Coordinator job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution.

Refund Plus Supervisor

Allied Solutions LLC

Carmel, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Allied Solutions rating

7.9

Company rating: 7.9 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

187th of 315 rated insurance

Job description

A Product Refund Supervisor will supervise activities of a team of refund specialist and refund analysts (5-7 individuals) within the department and provides overall guidance and direction for the timely, accurate processing of ancillary product refunds associated with automobile loans. It will also be the responsibility of this Supervisor to oversee the processing and timely adjudication of accompanying claims for consumer and lender benefit associated with the status of the loan transaction including Total Loss and Repossession. This individual will be responsible for the overall technical direction, outcome and production of the refund and claim related activities of the team. Coordinates the work activities within the unit. Responsible for day-to-day work, production, customer service, client relations, financial outcomes, compliance and regulatory monitoring of the activities and the personnel development of the team. Ensures the day-to-day operations of the team meets all acceptable standards.
Job Duties and Responsibilities:
People Leader (60%):
  • Ensures the accurate, thorough and timely adjudication of refunds and parallel claims for benefits and the related activities of the team of refund specialists and refund analysts. The pending refunds and claims are approximately 200-400 per team member for a 5-7 member team handling workloads of 1,000 to 2,800 transactions a month.
  • Advises refund specialists and refund analysts on strategies to resolve issues as necessary after reviewing case files. Responsible for pending case files of up to 3,000 monthly.
  • Responsible for the overall process related to refund and claim adjudication activities including tools and resources needed to ensure the accurate and thorough process of refund and claim adjudication work items for their respective teams.
  • Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
  • May be responsible for the remote management of team members or associates.

Quality Oversight (30%):
  • Responsible for an average refund of $1,000 per transaction meaning monthly responsibilities to manage a minimum refund amount of nearly $1,000,000-$2,000,000 or more in monthly benefit per team.
  • Ensures the accuracy of closed refunds and claims to a standard of 95% based on QA audits.
  • Ensures 100% compliance with acknowledgement by dealers of all refunds received.

Other Projects (10%):
  • Other duties as outlined

Qualifications (Education, Experience, Certifications & KSA):
  • Bachelor's degree in a related field or an equivalent combination of education and experience required
  • 5-7 years of directly related work experience required
  • 3-5 years of refund, auto lending and/or insurance processing experience required
  • Strong proven technical competency in the auto lending refund and claim arena required
  • Previous supervisory experience preferred
  • Knowledge and understanding of marketing, underwriting and account management processes
  • Current on jurisdictional laws and regulations related to ancillary auto lending products
  • Strong technical claim skills and the ability to understand and execute the refund and claim handling process and procedures that meet regulatory compliance requirements and optimize effective and efficient outcomes.
  • Interpersonal and management skills with the ability to develop associate level employees and establish a culture that delivers results to the organization.
  • Ability to provide support to management as they focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points.
  • Ability to handle multiple tasks with a strong sense of urgency.
  • Strong attention to detail and excellent organizational skills.
  • Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.
  • Represent the Company, ensuring strong business relations, issues and complaints resolution, and the acquisition and retention of profitable business.
  • Strong customer services focus both internally and externally.
  • Ability to effectively and professionally present information in one-on-one and small group situations to internal customers.
  • Ability to provide support to other departments within the organization including Retail Product, Product Development, Sales, Lender Servicing and Underwriting.
  • Ability to troubleshoot problems and/or issues.
  • Ability to provide action oriented solutions to address opportunity areas.
  • Ability to learn quickly and work with the support of claim management in a fast-paced environment and manage deadlines, provide file technical direction and report and authority requests with attention to detail.
  • Ability to produce, monitor and present individual and team benchmarks and service standards and coach individuals and the team to executing and meeting stated standards.
  • Excellent written, oral, interpersonal, and listening skills essential.
  • Above average computer skills, including Microsoft Office products.
  • Moderate dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.
  • The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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