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Refund Coordinator Jobs (NOW HIRING)

Pennsylvania Medicine

Refund Coordinator PBO

Bala Cynwyd, PA · On-site

$18.75 - $24.25/hr

The Refund Coordinator monitors insurance and patient credit balances for over 200 Penn Primary Care and Penn Specialty Care practices. The coordinator produces and distributes department work queue ...

Allergy Partners

RCM Refund Specialist

Asheville, NC · On-site +1

Processing of patient and insurance refunds. Responsibilities include, but are not limited to, the ... Good eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier ...

Allergy Partners

RCM Refund Specialist

Processing of patient and insurance refunds. Responsibilities include, but are not limited to, the ... Good eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier ...

ALLERGY PARTNERS

RCM Refund Specialist

Asheville, NC · On-site

Processing of patient and insurance refunds. Responsibilities include, but are not limited to, the ... Good eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier ...

Allied

Senior Claims Refund Analyst (Remote)

Chicago, IL · On-site +1

$50K - $55K/yr

POSITION SUMMARY The Senior Refund Analyst is responsible for coordinating and processing all refunds received on claims. ESSENTIAL FUNCTIONS * Log, track and process all refunds received

Allied Solutions LLC

Proceeds Coordinator

Carmel, IN · On-site

This position is responsible for the daily activities associated with ancillary product refund cancellations that must be adjudicated for Allied's lender client base. The Proceeds Coordinator ...

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Refund Coordinator information

What is a refund coordinator?

Refund Coordinators are professionals responsible for managing and processing refund requests within an organization, often in industries like healthcare, retail, or finance. Their duties include reviewing refund claims, verifying transaction details, communicating with customers or clients, and ensuring that refunds are issued accurately and in a timely manner. They may also resolve discrepancies, maintain records, and work closely with other departments to improve refund processes. Strong organizational skills and attention to detail are essential for this role.

What are the key skills and qualifications needed to thrive as a refund coordinator, and why are they important?

To thrive as a Refund Coordinator, you need strong attention to detail, organizational skills, and a background in accounting or finance, often supported by a relevant degree or experience in billing. Familiarity with financial software, customer management systems, and spreadsheet applications like Excel is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are essential soft skills for effectively resolving refund issues. These competencies ensure accurate processing, timely resolutions, and positive client experiences, which are vital for maintaining trust and compliance.

What are some common challenges faced by refund coordinators, and how can they be addressed?

Refund Coordinators often encounter challenges such as managing high volumes of refund requests, ensuring accuracy in processing, and communicating effectively with customers and other departments. To address these, strong organizational skills, attention to detail, and proficiency with financial software are essential. Building collaborative relationships with billing, customer service, and finance teams can streamline processes and help resolve issues quickly. Regular training and staying updated on company policies also contribute to more efficient and accurate refund handling.

What is the difference between Refund Coordinator vs Accounts Payable Clerk?

AspectRefund CoordinatorAccounts Payable Clerk
Primary RoleManages customer refunds, processes refund requests, and ensures customer satisfaction.Processes vendor invoices, manages payments, and maintains financial records.
Required CredentialsTypically high school diploma; customer service or finance experience helpful.High school diploma; basic accounting or finance knowledge often preferred.
Work EnvironmentCustomer service, finance, or accounting departments within various industries.Finance or accounting departments, often in corporate or retail settings.
Common UsageUsed in retail, e-commerce, and service industries to handle refunds.Used across industries for managing payables and vendor payments.

The Refund Coordinator focuses on processing customer refunds and ensuring satisfaction, while the Accounts Payable Clerk handles vendor payments and financial record-keeping. Both roles require basic financial knowledge but serve different functions within an organization.

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Refund Coordinator jobs near you
Infographic showing various Refund Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

Refund Coordinator PBO

Pennsylvania Medicine

Bala Cynwyd, PA • On-site

$18.75 - $24.25/hr

Full-time

Posted 14 days ago

Job description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Entity: Corporate Services
Department: Physician Billing Office
Hours: M-F, 8 hr days
Location: Bala Cynwyd, PA/hybrid
Summary:
  • The Refund Coordinator monitors insurance and patient credit balances for over 200 Penn Primary Care and Penn Specialty Care practices. The coordinator produces and distributes department work queue trending reports for 14 work queues to capture outstanding patient credit balances and assists in managing department AR reps to ensure accurate and timely review and credit resolution activities. The coordinator each department's copay credit work queue balances and provides feedback to the departments for credit evaluation and resolution while processing patient insurance refunds and monitoring patient credit work queue trends. The refund coordinator produces and maintains insurance credit trending reports for all PPC/PSP practices: > 200 practices and 300 clinicians. The coordinator is responsible to apply a series of strategies to ensure credit thresholds are maintained for all credit balances posted against CCA/CHCA entity practices. The coordinator is also responsible for end user payor portal provisioning and log in support. The refund coordinator assists in investigating and escalating Trust Commerce related issues and inquiries. The coordinator provides workflow support to Revenue Cycle users for all credit resolution workflows, insufficient funds workflows, and paid not posted workflows.

Responsibilities:
Processing Refunds
  • Utilizes reports and work queues to identify and research credits
  • Researches transactions in Epic, analyze patient accounts
  • Gathers supporting documentation utilizing various systems and resources to interpret and verify the legitimacy of all credit balances.
  • Data Entry - Approve refund requests after review in Epic APM
  • Monitors Approved Refund Request report and payment and refund report to identify discrepancies or system issues
  • Processes all refund requests from practices in timely manner
  • Forwards completed request, assembled with supporting documentation to PBO
  • Posts refund debit code, to bring account to zero balance

Account Resolution
  • Resolves problems with patient accounts resulting in credit balances from prepayments, overpayments or payment posting errors in systems
  • Moves Self Pay credit balance to any Self Pay open invoices
  • Processes group to group transfer - Facilitate transfer of PB/HB or HB/PB credits to debit balances by reviewing for appropriateness and submitting the request to the appropriate resource to complete the transfer request.
  • Processes fund transfers in system as appropriate
  • Forwards documentation for inter-entity refunds

Other Duties
  • Investigates and processes all void checks and documents reason for void check
  • Notifies Supervisor of non-compliance issues and unusual activity
  • Reviews work queue activity and follows procedure for posting unidentified cash to appropriate accounts
  • Monitors Paid Not Posted workqueue and assists in researching payments and resolving accounts
  • Handles non-patient revenue issues
  • Works refund projects and other special projects as assigned - Leads Revenue Cycle team dedicated credit resolution sessions - Works with Revenue Cycle team resources to assign insurance credit resolution related goals, projects, and objectives - Presents Revenue Cycle credit trending in workshops and department meetings - Mentors Revenue Cycle for credit resolution related workflows and projects - Investigate and escalate, as needed, any Trust commerce related issues or inquiries - Support end user provisioning for payer portals for new practice implementations.
  • Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
  • Other duties as assigned to support the unit, department, entity, and health system organization.

Education or Equivalent Experience:
  • High School Diploma/GED is required.
  • 4+ years of related experience is required.
  • Bachelor's degree is preferred.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

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