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Redemption Manager Jobs (NOW HIRING)

FatCats

Attractions Manager

Saratoga Springs, UT · On-site

$50K - $60K/yr

... of our redemption stockrooms and redemption arcade floor rooms. * Participate in company ... Strong organizational and time management skills with excellent attention to detail. * Ability to ...

Es Vedra Cinemas

FEC Manager

Waxahachie, TX

The FEC Manager at Es Vedra Cinemas oversees all aspects and will serve as the expert in FEC ... Monitor inventory levels for redemption prizes and other supplies, ordering replenishments as ...

FatCats

Attractions Manager

Saratoga Springs, UT · On-site

$50K - $60K/yr

... of our redemption stockrooms and redemption arcade floor rooms. * Participate in company ... Strong organizational and time management skills with excellent attention to detail. * Ability to ...

Pizza Ranch

Assistant Manager

Waco, TX · On-site

Selected managers will begin training in late fall in preparation for the restaurant's opening. Who ... prize redemption. Since then, we've been on a rapid expansion path with more than 220 locations ...

Pizza Ranch

FunZone Manager

Baraboo, WI · On-site

Merchandising and inventory control of Redemption Center * Order and manage party supplies and redemption inventory * Develop and implement post-event and post-party follow up and referral process

PR Master

FunZone Manager

Baraboo, WI

Merchandising and inventory control of Redemption Center * Order and manage party supplies and redemption inventory * Develop and implement post-event and post-party follow up and referral process

Pizza Ranch

FunZone Manager

Round Lake Beach, IL · On-site

Merchandising and inventory control of Redemption Center * Order and manage party supplies and redemption inventory * Develop and implement post-event and post-party follow up and referral process

PR Master

FunZone Manager

Sun Prairie, WI

Merchandising and inventory control of Redemption Center * Order and manage party supplies and redemption inventory * Develop and implement post-event and post-party follow up and referral process

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Redemption Manager information

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$29K

$104.6K

$118K

How much do redemption manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for redemption manager in the United States is $104,575.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What does a redemption manager do?

A Redemption Manager oversees the process of redeeming financial instruments, such as bonds, coupons, or loyalty points, ensuring that all redemptions are processed accurately and efficiently. They manage customer inquiries, verify the legitimacy of redemption requests, and coordinate with other departments to resolve any discrepancies. Additionally, Redemption Managers monitor compliance with relevant regulations and company policies, and may also be responsible for generating reports on redemption activities. Their role is crucial in maintaining trust and satisfaction among clients and stakeholders.

What are the key skills and qualifications needed to thrive as a redemption manager, and why are they important?

To excel as a Redemption Manager, you need strong analytical skills, a background in finance or business, and experience with debt recovery or asset management. Familiarity with financial management software, CRM systems, and relevant regulatory certifications is typically required. Excellent negotiation, problem-solving, and interpersonal communication skills help build trust and effectively resolve customer accounts. These skills ensure efficient recovery processes, compliance, and positive client relationships, which are vital for organizational profitability and reputation.

What are some common challenges faced by a redemption manager and how can they be effectively addressed?

Redemption Managers often face challenges such as managing high volumes of customer redemption requests, ensuring compliance with regulatory standards, and maintaining accurate records. These challenges require strong organizational skills, attention to detail, and effective communication with both customers and internal teams. Utilizing robust tracking systems and regularly updating process guidelines can help streamline operations and minimize errors. Building strong relationships with finance, compliance, and customer service departments also aids in resolving issues quickly and efficiently.

What is the difference between Redemption Manager vs Collections Specialist?

AspectRedemption ManagerCollections Specialist
CredentialsCustomer service experience, knowledge of redemption processesDebt collection experience, familiarity with credit laws
Work EnvironmentFinancial institutions, loyalty programs, customer serviceCollections agencies, banks, credit companies
Employer & IndustryRetail, banking, credit card companiesDebt collection agencies, financial institutions

While both roles involve financial transactions, a Redemption Manager focuses on managing customer redemptions and loyalty programs, ensuring smooth processing and customer satisfaction. In contrast, a Collections Specialist handles overdue accounts, pursuing debt recovery. The roles differ in focus but may overlap in financial knowledge and customer interaction.

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Redemption Manager jobs near you
Infographic showing various Redemption Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $104,575 per year, or $50.3 per hour.

Full-Time Assistant Manager - Bowling & Gaming - Gamescape

Cinemark Holdings, Inc.

Greenville, TX • On-site

Full-time

Medical, Retirement, PTO

Re-posted 11 days ago

Cinemark rating

5.7

Company rating: 5.7 out of 10

Based on 523 frontline employees who took The Breakroom Quiz

17th of 42 rated movie theaters

Job description

Apply in ~60 Seconds
Join Our Team:
A career at Cinemark means you'll have epic opportunities to immerse yourself in our industry. But that's just the beginning - a front row seat means incredible growth as you bring new ideas to life to create an unforgettable experience for movie lovers worldwide.
Role Summary:
As an Assistant Manager at our Family Entertainment Center (FEC), you will play a crucial role in ensuring the smooth operation of our facility. You will work closely with the Game and Bowling Manager and other team members to create an enjoyable experience for guests of all ages. Your responsibilities will span across multiple areas, including bowling, gaming, attractions, redemption, and facility maintenance.
Responsibilities:
Operational Oversight:
  • Assist in managing day-to-day operations, ensuring all activities run efficiently.
  • Supervise staff during shifts, maintaining a positive work environment.
  • Handle guest inquiries, feedback, and concerns promptly and professionally.
  • Collaborate and communicate with other department to ensure seamless operations.
  • Monitor cash handling, point-of-sale systems, and inventory levels.
  • Identify opportunities for upselling and revenue growth.

Bowling Management:
  • Oversee bowling lanes, equipment, and maintenance.
  • Coordinate birthday parties, special events on the lanes.
  • Address any lane malfunctions promptly to minimize disruptions for guests.
  • Enforce lane etiquette, including proper footwear and behavior, address any safety concerns promptly.

Gaming and Attractions:
  • Manage arcade games and other attractions.
  • Monitor guest flow, game performance, and troubleshoot technical issues during operations.
  • Collaborate and inform the team of any promotions or loyalty programs that are active in the game room.

Redemption Center:
  • Supervise the redemption area where guests exchange tickets for prizes.
  • Maintain inventory of redemption items, ensuring a variety of appealing choices.
  • Train staff on redemption procedures and customer service.

Cleanliness and Maintenance:
  • Regularly inspect the FEC premises for cleanliness, safety, and functionality.
  • Coordinate cleaning schedules for restrooms, common areas, and gaming zones with the staff on duty.
  • Report and address, when possible, any maintenance or repairs needs promptly.

Staff Training and Development:
  • Train new hires on company policies, safety protocols, and customer service standards.
  • Foster a positive team culture through ongoing coaching and feedback.
  • Cross-train staff to handle various roles within the FEC.

Guest Experience:
  • Ensure a welcoming and enjoyable atmosphere for families and individuals.
  • Address any issues promptly, striving for exceptional customer satisfaction.
  • Implement strategies to enhance guest retention and repeat visits.

Requirements:
  • Previous experience in a similar role within the entertainment industry (arcades, bowling centers, amusement parks, etc.) is preferred.
  • Ability to lead and motivate a diverse team.
  • Strong interpersonal skills and a passion for delivering excellent customer experiences.
  • Quick thinking and effective problem-solving abilities.
  • Willingness to work evenings, weekends, and holidays as needed.
  • Familiarity with gaming systems, point-of-sale software, and redemption process preferred.

Physical and Environmental Requirements:
  • Frequent bending, kneeling, and lifting up to 50 lbs.
  • Frequent standing, walking and reaching around the theater.
  • Noise level may be moderate to high at times.
  • Be able to work in a standing position for extended periods of time.

Benefits Available:
At Cinemark, we believe every team member should feel like a hero. Each career comes with a variety of blockbuster benefits for both hourly and salaried team members.
  • Employee Discount
  • 401(k) Matching*
  • Growth Opportunities
  • Education Assistance*
  • Health Benefits*
  • Parental Leave*
  • Paid Time Off*
  • Daily Pay*
  • Free Movies*

*Benefits may vary by career category, so be sure to check the specific details on our career site.
DISCLAIMER: This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All Cinemark theatres are designated smoke-free workplaces. This includes vapor, electronic, conventional, cigars, etc.
Cinemark is an Equal Opportunity Employer
Pay Range: 18.00 - 20.03

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About Cinemark

Sourced by ZipRecruiter

Headquartered in Plano, TX, Cinemark Holdings, Inc. provides premium out-of-home entertainment experiences as one of the largest and most influential theatrical exhibition companies in the world with 507 theatres and 5,765 screens in the U.S. and Latin America as of September 30, 2023. • Our circuit is the third largest in the U.S. with 315 theatres and 4,370 screens in 42 states. • We ranked either #1 or #2 by box office revenues in 80% of our top 25 markets. • We are one of the most geographically diverse circuits in Latin America with 192 theatres and 1,395 screens in 13 countries. • We had a presence in 15 of the top 20 metropolitan cities in South America.

Industry

Arts, entertainment, and recreation

Company size

5,001 - 10,000 Employees

Headquarters location

Plano, TX, US

Year founded

1984

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