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Redemption Specialist Jobs (NOW HIRING)

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Eligibility Specialist

Manhattan, NY

Monitor monthly EBT SNAP Redemption Schedule as a safety measure for all service recipients within congregate care level II facilities and maintain monthly worksheet of SNAP redemption in the Billing ...

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Redemption Specialist information

What are the key skills and qualifications needed to thrive as a redemption specialist?

To thrive as a Redemption Specialist, you need strong analytical skills, attention to detail, and experience in finance or collections, often supported by a relevant associate or bachelor's degree. Familiarity with loan management systems, CRM software, and knowledge of regulatory compliance are typically required. Excellent negotiation, problem-solving, and communication skills help build rapport with clients and resolve delinquent accounts effectively. These abilities ensure accurate processing, regulatory adherence, and successful recovery of assets or funds for the organization.

What is a redemption specialist?

Redemption Specialists are professionals who manage and process the redemption of financial products, such as bonds, gift cards, rewards, or other redeemable assets. They verify customer requests, ensure compliance with relevant policies, and execute the redemption process efficiently. Redemption Specialists may also handle customer inquiries, resolve discrepancies, and maintain accurate records of all transactions. Their role is crucial in ensuring customers receive their entitled value while minimizing fraud and errors.

What is the difference between Redemption Specialist vs Collections Specialist?

AspectRedemption SpecialistCollections Specialist
CredentialsTypically requires customer service experience, basic financial knowledgeOften requires experience in debt recovery, negotiation skills
Work EnvironmentCustomer-focused, call center or office settingDebt recovery, collections agency or finance department
Employer & IndustryFinancial institutions, credit card companiesDebt collection agencies, banks

While both roles involve financial transactions, a Redemption Specialist primarily assists customers in redeeming rewards or benefits, focusing on customer service. In contrast, a Collections Specialist focuses on recovering overdue payments, often involving debt negotiation. Understanding these differences helps job seekers target the right role based on their skills and career goals.

What are the main challenges redemption specialists face when handling customer redemption requests?

Redemption Specialists often encounter challenges such as managing high volumes of requests, navigating complex eligibility criteria, and addressing customer concerns or misunderstandings about redemption processes. Attention to detail is crucial, as errors can lead to delays or dissatisfaction. Additionally, specialists must communicate clearly with both customers and internal teams to resolve issues efficiently and ensure compliance with relevant policies.
More about Redemption Specialist jobs
What are the most commonly searched types of Redemption Specialist jobs? The most popular types of Redemption Specialist jobs are:
What job categories do people searching Redemption Specialist jobs look for? The top searched job categories for Redemption Specialist jobs are:
Redemption Specialist jobs near you
Infographic showing various Redemption Specialist job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Vehicle Lot Attendant

National Asset Recovery Specialists, Inc

Columbus, OH • On-site

$16 - $18/hr

Full-time

Medical, Retirement, PTO

Re-posted 24 days ago

Job description

Are you ready to start a rewarding career in the automotive repossession industry? National Asset Recovery Specialists, Inc. is a high-growth company seeking a motivated, detail-oriented individual for our Vehicle Lot Attendant position at our Columbus, Ohio facility. If you enjoy working outdoors, have strong organizational-skills, and are looking to be part of a dynamic team, this opportunity is perfect for you!
This role is ideal for those with experience as an Automotive Lot Porter, Vehicle Condition Inspector, Fleet Coordinator, Vehicle Redemption Specialist, or Warehouse Inventory Coordinator, as it provides an exciting opportunity to grow within a specialized industry and be part of a dynamic team!
Position Overview:
As a Vehicle Lot Attendant, you will be at the heart of our operations, ensuring efficient management of our repossessed vehicle lot. You'll help verify, organize, and document vehicle details while coordinating with team members and clients. This is a hands-on, multifaceted position where you'll engage in inventory control, logistics support, and customer service in a fast-paced, outdoor environment.
Key Responsibilities:
  • Verify and document repossessed vehicles, ensuring all are present and properly labeled with details such as VIN, client info, and vehicle status.
  • Capture and upload vehicle photos for records.
  • Manage appointments and schedules for vehicle deliveries and customer redemptions.
  • Provide top-notch customer service during personal property pick-ups and redemptions.
  • Maintain detailed records of daily vehicle deliveries and shipments.
  • Assist Repossession Agents when needed, demonstrating teamwork.
  • Conduct lot inventory reviews and schedule transportation for vehicle deliveries.
  • Organize and inventory personal property from vehicles.
  • Ensure the lot remains organized and well-maintained.
  • Collaborate with team members across the state to keep operations running smoothly.

Qualifications:
  • 1-2 years of customer service experience, preferably in the automotive, warehouse, recovery, or collections industries.
  • High school diploma or equivalent.
  • Proficient with computers and comfortable using tablets with apps.
  • Familiarity with the repossession process and vendor communication (preferred).
  • Strong organizational skills with attention to detail.
  • Ability to multitask and meet tight deadlines.
  • Excellent interpersonal skills, with the ability to communicate effectively with diverse customers and teams.
  • Assertive and confident in following up on tasks and resolving issues.
  • Willing to work overtime and prioritize tasks as needed.
  • Adaptable and flexible in a fast-paced environment.
  • Able to sit or stand for extended periods and proficient in using a tablet, laptop, and phone.
  • Effective verbal and written communication skills.
  • Bonus skills: Towing experience, knowledge of the Recovery Database Network, repossession experience, or a DOT Medical Card.

Compensation & Benefits:
  • Starting wage: $16 - $18/hour, with potential growth after a 90-day review.
  • Monthly performance-based bonuses, with the potential to earn up to $2500 annually.
  • Additional company performance bonuses, up to $1200 per year.
  • $500 sign-on bonus in your first paycheck!
  • 40-hour work week: Monday to Friday, 8 AM to 4 PM.
  • Laid-back yet hard-working office environment.
  • Health insurance and 401k matching.
  • Paid Time Off (PTO) to help you recharge.
  • Enjoy complimentary coffee and weekly team lunches!

Ready to Apply? If you're detail-oriented, love working outdoors, and are excited about a career in the automotive repossession industry, we want to hear from you! Apply today and take the first step towards joining our growing team in Columbus, Ohio.

Apply