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Redemption Specialist Jobs (NOW HIRING)

ELITE GAMING LLC

Route Security Specialist

Des Plaines, IL · On-site

$19 - $26/hr

Illinois Employment Type: Full-time, On-site As a route security specialist you will travel to location serviced by Elite Gaming LLC and service video gaming terminals as well as redemption terminals.

Old National Bank

Repossession Specialist

Evansville, IN · On-site

$18.25 - $29.75/hr

Repossession Specialist Job Locations US-IN-Evansville Category/Function Lending/Commercial ... redemption requirements, additional fees for securing collateral, and if collateral is worth ...

MDS Communications

Call Center Sales Specialist

Mesa, AZ

$16.15 - $17.65/hr

As a Communication Specialist at MDS Communications, you won't just make calls--you'll make a ... Because God loves redemption stories, we're proud to be a recovery-friendly workplace. If you are ...

Great Escape Parks

HR Support Specialist

Queensbury, NY · On-site

$16/hr

The HR Support Specialist supports the Seasonal HR office for the Theme Park and focuses on ... Overseeing the redemption of Team Member prizes and incentive programs * Assists Park Leadership ...

Awardco

Marketplace Growth Specialist

Lindon, UT

Develop deep fluency in how the redemption catalog works end-to-end - fulfillment capabilities, root-level navigation, and how clients actually use the marketplace day to day. * Creative Contribution:

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Redemption Specialist information

What are the key skills and qualifications needed to thrive as a redemption specialist?

To thrive as a Redemption Specialist, you need strong analytical skills, attention to detail, and experience in finance or collections, often supported by a relevant associate or bachelor's degree. Familiarity with loan management systems, CRM software, and knowledge of regulatory compliance are typically required. Excellent negotiation, problem-solving, and communication skills help build rapport with clients and resolve delinquent accounts effectively. These abilities ensure accurate processing, regulatory adherence, and successful recovery of assets or funds for the organization.

What is a redemption specialist?

Redemption Specialists are professionals who manage and process the redemption of financial products, such as bonds, gift cards, rewards, or other redeemable assets. They verify customer requests, ensure compliance with relevant policies, and execute the redemption process efficiently. Redemption Specialists may also handle customer inquiries, resolve discrepancies, and maintain accurate records of all transactions. Their role is crucial in ensuring customers receive their entitled value while minimizing fraud and errors.

What is the difference between Redemption Specialist vs Collections Specialist?

AspectRedemption SpecialistCollections Specialist
CredentialsTypically requires customer service experience, basic financial knowledgeOften requires experience in debt recovery, negotiation skills
Work EnvironmentCustomer-focused, call center or office settingDebt recovery, collections agency or finance department
Employer & IndustryFinancial institutions, credit card companiesDebt collection agencies, banks

While both roles involve financial transactions, a Redemption Specialist primarily assists customers in redeeming rewards or benefits, focusing on customer service. In contrast, a Collections Specialist focuses on recovering overdue payments, often involving debt negotiation. Understanding these differences helps job seekers target the right role based on their skills and career goals.

What are the main challenges redemption specialists face when handling customer redemption requests?

Redemption Specialists often encounter challenges such as managing high volumes of requests, navigating complex eligibility criteria, and addressing customer concerns or misunderstandings about redemption processes. Attention to detail is crucial, as errors can lead to delays or dissatisfaction. Additionally, specialists must communicate clearly with both customers and internal teams to resolve issues efficiently and ensure compliance with relevant policies.
More about Redemption Specialist jobs
What are the most commonly searched types of Redemption Specialist jobs? The most popular types of Redemption Specialist jobs are:
What job categories do people searching Redemption Specialist jobs look for? The top searched job categories for Redemption Specialist jobs are:
Redemption Specialist jobs near you
Infographic showing various Redemption Specialist job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Route Security Specialist

ELITE GAMING LLC

Des Plaines, IL

$19 - $26/hr

Full-time

Re-posted yesterday

Job description

Job Title: Route Security Specialist
Location: Illinois
Employment Type: Full-time, On-site 
As a route security specialist you will travel to location serviced by Elite Gaming LLC and service video gaming terminals as well as redemption terminals.
Requirements:
  1. 21 years or older
  2. High School diploma or GED equivalent 
  3. Valid drivers license
  4. Terminal handlers license or willingness to submit an application for one(please note there is an extensive background check to receive a license) which we will assist in.
Preferred Qualifications:
  1. PERC card 
  2. FCC card
  3. Former Military/LEO
  4. Aspiring LEO's
Pay range varies based on experience and qualifications

Employee Responsibilities for Cash Handling and Slot Machine Collections
1. Preparation and Security

  • Verify identification and sign in at designated collection areas before starting the collection process.
  • Retrieve required tools, keys, and access cards securely.
  • Conduct pre-shift checks to ensure all equipment and cash handling tools are accounted for and in proper working order.
  • Follow security protocols, including operating in pairs or teams during cash handling to minimize risk and ensure accountability.
2. Slot Machine Collections

  • Collect cash and tickets from slot machines in accordance with the organization's schedule and procedures.
  • Use the proper collection cart or secured bag for transporting cash and other assets.
  • Record slot machine numbers and the amounts collected accurately in a log or collection system.
  • Ensure all slot machines are securely locked after collection.
3. Cash Handling

  • Follow standard counting procedures in a secured count room to reconcile amounts collected with system records.
  • Operate cash counting machines or manual counting processes with precision and care.
  • Bundle and record currency and tickets according to company standards.
  • Verify and report any discrepancies between expected and actual cash amounts immediately.
4. Compliance and Documentation

  • Adhere to all gaming commission regulations and organizational policies for handling cash and financial assets.
  • Complete and sign required documentation for accountability, including cash reconciliation forms and transfer logs.
  • Report suspicious activities, such as tampering with slot machines or irregularities in cash amounts, to a supervisor immediately.
5. Security and Fraud Prevention

  • Maintain confidentiality regarding all cash amounts, machine contents, and internal processes.
  • Be vigilant for signs of fraud, theft, or tampering during the collection process.
  • Handle cash and tickets in a manner that prevents loss, theft, or damage.
  • Have situational awareness at all time.
  • Move quickly in transitional spaces.
6. Customer Interaction

  • Maintain a professional demeanor while working in public areas.
  • Politely direct customers with questions about slot machines to the appropriate staff or departments.
7. Team Collaboration

  • Coordinate with other team members and supervisors to ensure smooth and efficient cash handling operations.
  • Participate in regular training on cash handling procedures, security protocols, and compliance updates.
8. Reporting and Escalation

  • Immediately report equipment malfunctions, shortages, overages, or security concerns to the appropriate authority.
  • Provide detailed incident reports when required.
9. Cleaning and Maintenance

  • Ensure slot machine collection bins and cash-handling tools are cleaned and maintained in accordance with company policies.
  • Report any physical damage to machines or collection equipment to the maintenance team.
10. Adherence to Safety Standards

  • Follow ergonomic practices when handling heavy cash bags or machines.
  • Abide by workplace safety regulations to prevent injuries or accidents.