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Job Title: Program Manager/Director

The Program Manager for the Tampa Bay Academy of Hope reports to the Executive Director. He or she works closely with the ED to ensure oversight and efficiency of programming. The Program Manager oversees the coordination and administration of Adult Reentry Program including planning, organizing, and oftentimes leading program activities, working in close coordination with the ED. Program Manager also oversees the day to day operations of the agency, programs and assisting in all major fundraising efforts.

Principle Responsibilities:

Program Management and General Operations:

• Develop and execute program strategy for Adult Reentry Program.
• Manages staff and office structure including day to day functions to ensure the efficient operation of the office, helping to foster an environment of learning, teamwork, and cooperation throughout the organization
• Monitoring the production of agency-related documents such as procurement of contracts, workflow and deadlines, and record maintenance.
• Prepares all programmatic reports including data reports and evaluations along with narrative reports for timely submission.
• Develops and implements organizational procedures, practices and policies for staff.
• Conducts field visits with Case Managers, Mentor Coordinators, Job Developers, mentors, volunteers to stay abreast of all programmatic activities and to discuss and resolve any and all concerns.
• Performing the duties of a Case Managers and other staff members when necessary and provide quality assurance guidelines for program staff members.
• Works with the community, local businesses and business councils, educational and training institutions and consultants in completing agency projects.
• Ensuring that the leadership philosophy is maintained and practiced in the work place.
• Revising, updating, and ensuring the implementation of the program model.
• Develops and maintains a Standard Operation Procedures Manual for the Adult Reentry Program.
• Participates in all logistics/event planning for Board, staff, and member meetings and workshops, the annual retreat and planning meetings.

Accounting and Finance

• Develops financial recommendations and leads staff in long-term financial planning as needed.
• In coordination with the bookkeeper, reviews quarterly financial reports for the review and approval of the Executive Director. Ensures accuracy and timeliness of such statements.
• Reviews financial reporting with the bookkeeper and/or Executive Director as needed.

Human Resources (HR)

• Maintains employee policies, procedures, and employee files.
• Provides new hire training and employee evaluations.
• Ensures that all activities of the organization are in compliance with internal and external rules, regulations, policies, contracts, and laws.
• Signs off on all payroll time sheets prior to payout.
• Reviews and updates the Personnel Manual with the Executive Director on an annual basis or as needed.

Qualifications/Skills/Knowledge:

5 years of program development and execution in a nonprofit setting.

Solid understanding of nonprofit programs, fundraising, and operations. Grant-writing experience preferred.

Communication skills: Excellent presentation and writing skills. Excellent communication skills interfacing with members, staff, and Board; both written and oral. Plan and execute communication strategy. Develop weekly newsletters and maintain member database. Recruit and manage social media volunteer.

Marketing skills: Experience developing, implementing and evaluation marketing strategies and campaigns. Market the program and recruit participants.

Creativity/Innovation: Ability to translate the sustainability demands of the business community into cost-effective program offerings for Adult Reentry Program and other programs.

Relationship Building: Experience in partnership development and management. Develop partnerships to advance Adult Reentrys mission while meeting organizational fundraising goals.

Contribute to fundraising activities such as grant-writing and sponsorship development.

Organization: Detail-oriented with a strong work ethic and results- oriented attitude. Excellent organizational skills with strong attention to detail and accuracy. The ability to coordinate and present information in a consistent, organized, and accurate fashion.

Leadership: Self-starter, entrepreneurial individual with strong passion for change and motivation, capable of leading projects and people.

Computer skills: tech and web savvy and a quick learner. Proficient in MS Office, including MS Word, Access, Excel and QuickBooks.

The ability to understand, analyze, and communicate financial data.

Ability to multi-task, prioritize daily activities to meet competing deadlines and to work independently.

Willingness and flexibility to take on new responsibilities and support duties of fellow staff members.

Self-directed and organized individual.

Ability to prosper in a team environment.

Bachelors Degree and experience of at least 5 years of proven office administration, management, accounting or human resources experience (or any combination of the preceding).

This person would be responsible for the oversight of office operations. Performance at this level requires knowledge of non-profit management policies and procedures. The Program Manager must be able to effectively handle a variety of tasks and work independently, while also working as part of a team. We are looking for a non-profit management professional with initiative, drive, and a passion for creating and ensuring efficiency.

The Program Manager must provide all required documentation in a timely manner, which may include client reports, case files, staff reports, outcome evaluations, contact sheets, any and all reporting documents.

Conduct and participate in regular staff meetings, staff training, supervisory sessions, and accept the responsibility for aiding the development of positive team relationships.

Other duties as assigned by the Executive Director.

A Note on Collaborative Leadership

The Collaborative leadership model provides many exciting opportunities to engage in the actual nuts and bolts of operating a non-profit organization. The right candidate will bring some experience, or at a minimum, interest in managing non-profits including budgeting, personnel, fundraising, etc.