Recipient Rights Officer Jobs (NOW HIRING)

Description

Purpose of Position:  

Substance Abuse Comprehensive Outpatient Treatment (SACOT) Counselors provides activities and services that are provided at an outpatient program designed to assist adult and adolescent consumers to begin recovery and learn skills for recovery maintenance.  

 Functions: 

Service Delivery 

Assist persons served by implementing structured interventions outlined in the Person-Centered Plan in any of the following: 

Individual counseling and support. 

Group counseling and support. 

Family counseling, training or support. 

Biochemical assays to identify recent drug use (e.g. urine drug screens). 

Strategies for relapse prevention to include community and social support systems in treatment. 

Life skills. 

Crisis contingency planning. 

Disease Management: and treatment support activities that have been adapted or specifically designed for persons with physical disabilities, or persons with co-occurring disorders of mental illness and substance abuse/dependence or mental retardation/developmental disability and substance abuse/dependence. 

Provide first responder crisis response.  

Ensure a supportive, therapeutic relationship between staff, persons served, and family of the persons served which addresses and/or implements interventions outlined in the Person-Centered Plan. 

Provide principles of recovery to persons served by emphasizing self-determination. 

Assist persons served by researching and making available natural and community supports. 

Support the persons served in understanding and exercising their rights. 

Provide support services in a manner that is safe, therapeutic, and free from abuse, neglect, and exploitation. 

Ensure that all information resulting from health-related appointments is documented. 

Case Management Functions (If assigned and monitored by Program Director)  

Facilitation of the Person Centered Planning process, including the recipient and people identified as important in the recipient's life (e.g., family, friends, providers) by the initial development and ongoing revision of Person Centered Plan including completion of all required documentation for opening cases, including but not limited admission assessments, development of updates to Person Centered Plans (PCPs), crisis plans, information card/face sheet, copy of current Medicaid card (as applicable), ITRs, arranging for clinical assessments and other ongoing assessments as necessary, completing NCTOPPS scores (if applicable), and service notes within applicable timelines 

Submit ongoing requests for authorizations, ITRs and all other required information to appropriate local management entity or state contractor 

Supportive counseling to address the diagnostic and clinical needs of the recipient 

Case management to arrange, link or integrate multiple services as well as assessment and reassessment of the recipient's need for services. Inform the recipient about benefits, community resources, and services; assists the recipient in accessing benefits and services; arranges for the recipient to receive benefits and services; and monitors the provision of services. 

Coordination with the recipient's medical home (e.g., primary care physician) 

Plan and facilitate consumer transitions to other services and/or local agencies in an efficient manner 

Submit completed discharge date to the Medical Records Specialist for processing and filing 

Quality Assurance and Improvement 

Assure consistent provision of quality services to consumers 

Implement the PCP to assure that services are being provided in a manner that is professional, effective, and consistent with governing rules, statutes, service definitions, and the PCP 

Assure that case management, supervision, and service notes are being completed in a manner consistent with Federal, State, and the Agency's, statutes, rules, and policies and procedures, respectively 

Submit service data to the Program Director for billing verification, filing, and submission to the Home Office, as applicable 

Conduct routine follow-up with service recipients, family members, and guardians regarding their satisfaction with service delivery 

Participate in peer review activities of offices as requested 

Communicate ideas on improving services to the CEO. 

Communication 

Maintain consistent communication with Program Director regarding documentation, authorizations, consumer progress toward goals, and consumer satisfaction  

Maintain regular contact with persons served their treatment teams, guardian and significant others in persons' lives 

Requirements

Qualifications:   

The minimum requirement for this position is a valid NC license as a: Certified Clinical Supervisor (CCS); or Licensed Clinical Drug and Alcohol Counselor Associate (LDAC-A) 

Certified Drug and Alcohol Counselor (CDAC)  

Qualified Substance Abuse Professionals as defined by NC G.S. Chapter 90-113.31A (26) and NCAC 10A 27 G. 0104(19)(a) 

Preferred Experience 

One or more years of case management experience or equivalent work experience 

Experience with and knowledge of the public MH/DD/SA system 

Training 

Must complete any other trainings, certifications and/or requirements as determined by the Agency or the State of NC. 

Additional Requirements 

Valid Driver's License, reliable automobile with proof of current liability insurance, acceptable driving record, current vehicle registration and inspection, and a clean State Bureau of Investigations report. 

Performance Expectations: 

Maintain a professional demeanor and image in all situations, including but not limited to person served and staff relationships, verbal communications, and attire (please see Employee Handbook) 

Serve as a role model by consistently conducting him/herself in a professional and ethical manner in all situations, including but not limited to promptness of completing assignments, verbal/non-verbal communications, maintaining professional boundaries, representing the Agency with a professional image, complying with Federal Anti-Kickback Laws, and not engaging in or coercing others to engage in any fraudulent behavior. 

Maintain therapeutic boundaries with consumers, families, and guardians 

Be familiar with HIPPA as related to confidentiality of information specific to persons served 

Have an understanding of Client Rights 

Have an understanding of abuse, neglect, and exploitation rules 

Develop and consistently demonstrate an understanding of the persons served, their likes, dislikes, behaviors, desired life outcomes, visions for the future, and their PCPs 

Have a basic understanding of mental health and related symptomology 

Have or develop an understanding of the medications that the persons served may be taking, their purpose and side effects 

Have or develop a working knowledge of therapeutic interventions to assist persons served in effectively monitoring and dealing with their emotions and behaviors 

Consistently practice appropriate medication administration and documentation  

Consistently practice appropriate service records documentation, pursuant to State, Federal, and Agency Policies and Procedures 

Provide support services as scheduled, showing up on-time and working on person centered goals for the duration of the time allotted  

Serve as a valued member of a person focused team to support the individuals we serve 

Establish and maintain effective working relationships with colleagues and persons served 

Express ideas clearly, both verbally and written 

Ability to plan and execute work effectively 

Be aware of expiration dates and maintain current training and recertification requirements 

Attend and participate in all team meetings, committees, and audits as requested 

Accuracy Required in Work and Consequence of Error: The Support Staff is responsible for insuring systems are in place to address the quality and effectiveness of services to each consumer. Failure to adequately manage the quality-of-service delivery has the potential to severely affect the health and safety of consumers and staff. This position has a fiduciary responsibility to the Agency including but not limited to billing, in which errors could result in significant funding infractions for the agency 

Supervision and Training Provided to Employee: The local office will provide initial training. On-going training and supervision is provided as needed or as required by the supervisor.  

Physical Effort: A variety of physical activities are necessary for this position and depending upon the needs of the consumers of the agency. From time to time their travel will be required, which may include out-of-town travel. There will also be interaction with consumers served at each local office.   

Work Environment and Conditions: The Support Staff works primarily in environmentally controlled offices where conditions are pleasant, although visits to the sites where services are being provided are necessary in order to ensure the quality and provision of services to the consumers.