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Reception Associate Jobs in California (NOW HIRING)

RR Donnelley

Concierge Associate

Los Angeles, CA · On-site

$16.75 - $21.50/hr

Schedule: Monday - Friday 7:00am-4:00pm The Concierge Associate delivers exceptional customer ... Ensure team provides outstanding reception and concierge service to client, while building strong ...

Metasys Technologies

Office Services Associate

Los Angeles, CA · On-site

$17.25 - $21.50/hr

Office Services Associate Los Angeles, CA (onsite) 3+Month Contract Mon-Fri, 9am - 6pm Seeking a ... reception coverage, records management, and general office services. The ideal candidate will have ...

East Bay SPCA

Customer Care Associate

Oakland, CA · On-site

$22 - $22.50/hr

Customer Care Associate Oakland Adoption Center - Oakland, CA 94621 Overview Salary Range $22.00 ... Maintain well-organized, properly stocked, and clean reception desk area, lobby, and adoption hall ...

TEPHRA

Executive Administration

Santa Clara, CA · On-site

Qualifications: • Associate degree (preferred) • 02- 04 years' experience in Reception/Admin Function of a medium sized facility (between 50-100 associates) preferred. • Should possess ...

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Reception Associate information

What are Reception Associates?

Reception Associates are professionals who manage the front desk operations of an office, clinic, hotel, or other organization. Their primary responsibilities include greeting visitors, answering phone calls, handling inquiries, scheduling appointments, and ensuring the reception area is welcoming and organized. Reception Associates also may handle basic administrative tasks, such as sorting mail or maintaining records. They play a crucial role in creating a positive first impression for clients and guests.

What is the difference between Reception Associate vs Front Desk Clerk?

Reception AssociateFront Desk Clerk
Typically requires customer service skills, basic administrative knowledge, and sometimes a high school diploma.Often requires similar customer service skills, basic clerical tasks, and a high school diploma or equivalent.
Work environment includes offices, clinics, hotels, or corporate settings.Work environment includes hotels, hospitals, or service-oriented businesses.
Used across industries like healthcare, hospitality, and corporate sectors.Commonly found in hospitality, healthcare, and retail industries.

Both roles involve greeting visitors, answering phones, and administrative support. The main difference lies in the specific industry context and job titles used by employers. While similar, 'Reception Associate' may imply a slightly more formal or corporate setting, whereas 'Front Desk Clerk' is often associated with hospitality or service industries.

What are the key skills and qualifications needed to thrive as a Reception Associate, and why are they important?

To thrive as a Reception Associate, you need strong organizational skills, attention to detail, and proficiency in customer service, often supported by a high school diploma or equivalent. Familiarity with office phone systems, scheduling software, and basic computer applications like Microsoft Office is typically required. Excellent interpersonal skills, a friendly demeanor, and the ability to multitask help someone stand out in this role. These abilities are vital for ensuring smooth front-desk operations, creating positive first impressions, and efficiently managing daily administrative tasks.

What are some common challenges faced by Reception Associates, and how can they be managed effectively?

Reception Associates often encounter challenges such as managing a high volume of visitors, handling multiple phone lines, and dealing with unexpected situations or difficult guests. Effective time management, strong communication skills, and the ability to remain calm under pressure are essential for success in this role. Many organizations provide on-the-job training and support from supervisors or team members, which can help new hires quickly adapt and build confidence. Being proactive in seeking feedback and staying organized can also make daily tasks more manageable.
What are the most commonly searched types of Reception jobs in California? The most popular types of Reception jobs in California are:
Reception Associate jobs near you
Concierge Associate

Concierge Associate

RR Donnelley

Los Angeles, CA • On-site

$16.75 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Company Description
RRD provides marketing, packaging, print, and business services to the world's most respected brands. The company's proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.
Job Description
Schedule: Monday - Friday 7:00am-4:00pm
The Concierge Associate delivers exceptional customer service for our clients. Responsibilities include leading employee(s) and directing workflow for reception and concierge services while serving as a subject matter expert and resource to the team.
Job duties
(* denotes an "essential function")
  • *Ensure team provides outstanding reception and concierge service to client, while building strong customer relationships
  • *Communicate with direct reports, manager and client on job or deadline issues
  • *Immediately escalate operational problems or issues to Supervisor or Manager
  • *Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures
  • *Produce required reports on schedule
  • *Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction
  • *Ensure clients and guests are welcomed in the office lobby and serve as a daily point of contact for any employee, visitor/guest or client escalations
    • *Ensure a seamless and personal guest journey
    • *Escort guests to their booked meeting room within the building, informing the host of the guest's arrival
    • *Understand customer's needs and provide them with 5 Star professional service.
    • *Attend to guests wishes and requirements.
    • *Answer the phone and make reservations, take and distribute messages or mail and redirect calls
    • *Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
    • *Arrange events, excursions, transportation etc. upon request from guests
    • *Handle external and internal calls in a professional manner
    • *Assist hospitality with setting up rooms with beverages and food
    • *Manage any external catering requirements from third party vendors
    • *Book meeting rooms using Condeco and MS Outlook accurately and ensure that all AV, room layout and food and beverage requirements are noted
    • *Continually monitor reception inbox ensuring e-mails are responded to in a timely manner
    • *Book transport for employees and clients
    • *Manage Visiting Attorney office and room bookings and visitor pass management
    • Liaise with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests
    • Occasional requirement to support client functions that run into the evening
    • Adhere to Williams Lea policies in addition to client site policies.

Qualifications
  • High school diploma or equivalent
  • Minimum 3 years' Concierge and/or reception experience in a customer service environment, legal or financial services industries preferred
  • 1 year or more experience working on a reception desk for a blue-chip company within a busy office environment
  • Intermediate Microsoft Office Word and Excel skills
  • Basic Microsoft PowerPoint skills
  • Prior experience working with vendors preferred
  • Outstanding guest services skills,
  • Excellent and sophisticated communication skills, both verbal & written
  • Good time management skills
  • Good knowledge and understanding of a Cisco telephone system
  • Must possess professional presentation/appearance
  • Great interpersonal skills and an outgoing personality
  • Excellent command of the English language, both in verbal and written communication
  • Operational experience working at prestigious events preferred
  • Attention to detail with good organizational skills
  • Must possess passion to achieve excellent guest service consistently
  • Demonstrates the ability to lead others effectively
  • Ability to work under pressure, plan ahead and anticipate problems
  • Ability to meet all required deadlines
  • A welcoming positive manner and an understanding of what good customer service looks like
  • Acts with integrity at all times and embraces the company philosophy.
  • Ability to understand the needs of the client and provide customer service and superior client service.
  • Ability to create and maintain strong relationships and channels of communication with key interfaces and the business
  • Knowledge of Condeco and working knowledge of A/V equipment an advantage
  • Ability to multitask, prioritize workload and provide administrative support.
  • Ability to handle sensitive and/or confidential documents and information.
  • Able to make independent decisions that conform to business needs and policy.
  • Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory or managerial level.
  • Must work well in a team environment
  • Must be able to interact effectively with multi-functional and diverse backgrounds.
  • Ability to work in a fast-paced environment.
  • Must be self-motivated with positive can-do attitude.

Additional Information
The salary range for this role at the noted RRD location is $20.53 - $28.70 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans

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