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Queue Manager Jobs in Raleigh, NC (NOW HIRING)

Fox Rothschild

KM Legal Research Manager

Raleigh, NC · On-site

Research Queue and Workflow Management * The KM Legal Research Manager oversees the end-to-end management of the legal research request and Monitoring queue and works in conjunction with other KM ...

Polar IT Services

SAP EWM

Raleigh, NC

... Queue management - Good to have knowledge of advanced features of SAP EWM Cartonization, TM integration with SD - Should have worked extensively for ALEIDOC's - EWM and integration with MES with PP ...

Polar IT Services

SAP EWM

Raleigh, NC · On-site

... Queue management - Good to have knowledge of advanced features of SAP EWM Cartonization, TM integration with SD - Should have worked extensively for ALEIDOC's - EWM and integration with MES with PP ...

ServiceTrade

Technical Support Specialist

Durham, NC · On-site

Customer Resolution & Queue Management: Spend approximately 90% of your time doing high-quality, queue-based work. Resolve product or service problems across multiple communication streams (email ...

Litera

Manager, Technical Support

Raleigh, NC · On-site

Daily Case Operations & SLA Management Queue Leadership: Oversee ticket triage across Litera products (e.g., Litera One, Kira), ensuring balanced distribution and timely attention. SLA Strategy: Wrap ...

Litera

Manager, Technical Support

Raleigh, NC

Daily Case Operations & SLA Management Queue Leadership: Oversee ticket triage across Litera products (e.g., Litera One, Kira), ensuring balanced distribution and timely attention. SLA Strategy: Wrap ...

STI

Helpdesk Manager - Durham, NC

Durham, NC · On-site

Oversee ticket management systems (e.g., ServiceNow), monitoring queue performance, SLA compliance, and escalation workflows. * Serve as the primary point of contact for escalated technical issues ...

Qualys

Manager, Deal Desk, Americas

Raleigh, NC · On-site

$125K - $150K/yr

Manage the quote approval queue to ensure timely turnaround while maintaining in adherence to company guidelines. * Serve as the primary escalation point for quoting issues in the Americas.

Qualys

Manager, Deal Desk, Americas

Raleigh, NC

$125K - $150K/yr

Manage the quote approval queue to ensure timely turnaround while maintaining in adherence to company guidelines. * Serve as the primary escalation point for quoting issues in the Americas.

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How much do queue manager jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for queue manager in Raleigh, NC is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $20.58 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Queue Manager typically does not earn $10,000 a month without specialized experience or certifications. High-paying roles that can reach this level without a degree often include sales, real estate, or certain skilled trades, but these usually require significant experience, skills, or licensing. Most jobs with such high earnings without a degree involve entrepreneurship or commission-based income.

What is a Queue Manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What jobs make $3,000 a month without a degree?

For a Queue Manager or similar roles, earning $3,000 a month without a degree typically requires experience, strong organizational skills, and possibly certifications in management or logistics. Many entry-level or related positions in customer service, warehouse operations, or retail management can reach this income level with time and performance, especially in high-demand industries or supervisory roles.

What are the key skills and qualifications needed to thrive as a Queue Manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges Queue Managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
What are popular job titles related to Queue Manager jobs in Raleigh, NC? For Queue Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Queue Manager jobs in Raleigh, NC look for? The top searched job categories for Queue Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Queue Manager jobs? Cities near Raleigh, NC with the most Queue Manager job openings:
Queue Manager jobs near you

Service Delivery Manager (Technical Lead)

Custom Computer Specialists

Raleigh, NC

Other

Posted 20 days ago

Job description

The Service Delivery Manager (Technical Lead) is responsible for leading the day-to-day execution, quality, and consistency of Managed Services delivery for the Raleigh office. This role is focused on ensuring an exceptional client experience through strong technical leadership, operational discipline, and effective service execution.

This individual will serve as the senior technical escalation point for the local Managed Services team and will function as a player-coach leader - capable of mentoring technical staff, supporting complex issue resolution, and driving accountability around ticket quality, incident response, escalation management, and customer communication.

The ideal candidate brings a strong background in managed services operations, technical troubleshooting, and service leadership, along with a passion for building a high-performing support environment centered around responsiveness, ownership, and client satisfaction.

This role partners closely with leadership and cross-functional teams to support successful service outcomes, but is not responsible for direct sales ownership, pricing strategy, or P&L management.

                                                                                                                                       

What You'll Do:

Service Delivery & Client Experience

  • Lead day-to-day Managed Services delivery operations for the Raleigh office
  • Ensure service delivery meets or exceeds established SLAs, KPIs, and customer experience expectations
  • Serve as the primary point of leadership during client-impacting service issues and escalations
  • Promote a customer-first culture focused on responsiveness, accountability, and high-quality communication
  • Support a smooth and consistent onboarding experience for new and transitioning clients
  • Partner with internal teams to ensure service delivery aligns with client expectations and operational standards

Technical Leadership & Escalation Management

  • Act as the highest technical escalation point for the local Managed Services team
  • Provide hands-on guidance and support for complex technical issues, including:
    • Hypervisor Implementation & Support - Horizon VDI / ProxMox / Guacamole
    • Desktop / End User Support - Access Points, Cameras, Printers, TVs
    • General infrastructure, cloud, and connectivity-related support issues
  • Support technical staff with advanced troubleshooting, root cause analysis, and issue resolution
  • Lead or coordinate technical response during incidents, outages, and other high-priority support events
  • Reinforce effective triage, prioritization, and escalation practices across the team

Incident, Queue, and Operational Management

  • Oversee ticket triage, queue health, prioritization, and workflow management
  • Ensure incidents and escalations are handled with urgency, ownership, and clear communication
  • Lead or support incident response, major incident coordination, and escalation management
  • Establish and reinforce best practices for:
    • ticket documentation
    • case ownership
    • escalation quality
    • follow-through and closure standards
  • Identify recurring issues and partner with leadership to improve processes, consistency, and service outcomes

Team Leadership & Local Office Support

  • Lead daily stand-ups, team coordination, and workflow alignment activities
  • Provide direct coaching, mentorship, and day-to-day leadership for technical team members
  • Support employee performance management and professional development conversations
  • Foster a positive, accountable, and service-oriented team culture
  • Assist with practical local office support needs, including coordination of equipment handling, shipping/receiving, and general office operational support as needed

Perform other job-related duties as assigned

                                                                                                                                       

What You Bring:

    • 7+ years of experience in IT support, managed services, or technical operations
    • 3+ years of leadership experience in a Managed Services, Service Desk, or Technical Support environment
    • Demonstrated success serving as a senior technical escalation point within a support organization
    • Strong experience with:
      • ticket triage and queue management
      • incident response and incident management
      • escalation handling
      • service delivery operations
    • Hands-on technical experience supporting or troubleshooting:
      • Hypervisor Implementation & Support - Horizon VDI / ProxMox / Guacamole
      • Desktop / End User Support - Access Points, Cameras, Printers, TVs
      • General infrastructure, cloud, and connectivity-related support issues
    • Broad familiarity with Microsoft-based environments, including Microsoft 365
    • Excellent customer service instincts with the ability to navigate challenging situations professionally and effectively
    • Strong verbal and written communication skills
    • Proven ability to balance technical expertise, team leadership, and customer-facing professionalism

Bonus Points If You Have:

  • Experience working in a Managed Services Provider (MSP) environment
  • Familiarity with IT service management frameworks and operational best practices
  • Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment
  • Experience helping teams improve structure, consistency, and service maturity

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