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Queue Manager Jobs in Cary, NC (NOW HIRING)

Polar IT Services

SAP EWM

Raleigh, NC · On-site

... Queue management -Good to have knowledge of advanced features of SAP EWM Cartonization, TM integration with SD -Should have worked extensively for ALEIDOC's - EWM and integration with MES with PP/QM ...

ServiceTrade

Technical Support Specialist

Durham, NC · On-site

Customer Resolution & Queue Management: Spend approximately 90% of your time doing high-quality, queue-based work. Resolve product or service problems across multiple communication streams (email ...

STI

Helpdesk Manager - Durham, NC

Durham, NC · On-site

Oversee ticket management systems (e.g., ServiceNow), monitoring queue performance, SLA compliance, and escalation workflows. * Serve as the primary point of contact for escalated technical issues ...

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Queue Manager information

See Cary, NC salary details

$11

$19

$39

How much do queue manager jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for queue manager in Cary, NC is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $19.62 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are popular job titles related to Queue Manager jobs in Cary, NC?

For Queue Manager jobs in Cary, NC, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Cary, NC look for?

The top searched job categories for Queue Manager jobs in Cary, NC are:

What cities near Cary, NC are hiring for Queue Manager jobs?

Cities near Cary, NC with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Cary, NC as of June 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,972 per year, or $19.7 per hour.

A624 Job Opportunity: Technical Specialist - Senior (766377)

FHR

Raleigh, NC • Remote

Other

Re-posted 9 days ago

Job description

  • Job Opportunity: Technical Specialist - Senior (766377)
    Location: Raleigh, NC
    Duration: 12 months (with option for extension)
    Work Arrangement: Remote until all staff return to onsite work; onsite presence required thereafter.
    Equipment Pickup/Return: Candidates must pick up equipment onsite on the first day and return it on the last day at their own expense.

    Position Overview
    Our client, NC DIT-Transportation, is seeking a highly skilled Technical Specialist - Senior to join the Account Management Team for a 12-month engagement. This lead role involves ticket assignment, training, queue management, and daily reconciliation with HR data. The ideal candidate will have advanced expertise in account management, Active Directory administration, and IT security, with a proven ability to resolve complex technical issues and lead team efforts.

    Key Responsibilities

    • Account Management & Administration:
      • Manage daily deactivation and leave of absence (LOA) reports from NCDOT Human Resources, ensuring parallel ServiceNow requests are processed.
      • Perform queue management to ensure timely and accurate ticket resolution.
      • Assign daily tickets and train Account Management staff on team processes and procedures.
      • Administer accounts across nine systems, including Microsoft Active Directory, AvePoint, Cayosoft, N Admin Mail Portal, Apple Management Console, Online Directory, and ServiceNow.
    • Technical Expertise & Problem Resolution:
      • Independently resolve issues through advanced system analysis and troubleshooting.
      • Document incidents and resolutions in ServiceNow, providing weekly status reports to management.
      • Analyze and assess client needs to develop effective, tailored solutions.
    • Security & Compliance:
      • Implement NCDOT and NCDIT security policies to protect data from unauthorized access, alteration, or destruction.
      • Ensure compliance with NCDIT Security Office requirements and standards.
    • Project Management:
      • Lead projects by directing team efforts, integrating individual skills, and providing status updates to management.
    • Documentation:
      • Develop and maintain comprehensive documentation for all processes and procedures, aligning with Operational Level Agreements (internal) and Service Level Agreements (external).
      • Review documentation annually to ensure accuracy and relevance.

    Required Qualifications

    Advanced level resource with specialized knowledge and experience in account management administering Active Directory. Required 3 Years

    Hands-on experience administering Microsoft Active Directory 2008/2012 in a multi-site and multi-domain organization. Required 3 Years

    Advanced knowledge of appropriate security measures of the organization. Required 3 Years

    Ability to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients. Required 3 Years

    Ability to analyze and assess client needs to develop effective and appropriate solutions. Required 3 Years

    Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction. Required 3 Years

    Analysis of technical and user documentation for technical assistance and support Required 3 Years

    Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters. Required 3 Years

    Demonstrates strong analytical and problem-solving skills w/ ability to diagnose and resolve highly visible production incidents methodically. Required 3 Years

    Demonstrates initiative in solving problems associated with projects and daily work. Required 3 Years

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