Queue Manager Jobs in Iowa (NOW HIRING)

The Network Operations Engineer 3 serves as an advanced technical contributor responsible for the operational stability, lifecycle management, and execution of Berkshire Hathaway Energy's enterprise network infrastructure. This role emphasizes network operations leadership, including work order and ticket queue management, production support, lifecycle planning, and the coordinated execution of network changes across corporate, data center, and field environments.

The position plays a critical role in ensuring network reliability, performance, scalability, and supportability through disciplined operational processes, proactive lifecycle planning, and effective coordination of network initiatives. The role operates with minimal supervision, acts as a senior escalation point for operational issues, and provides technical leadership and mentoring within the network operations team.

MidAmerican Energy Company, a Midwest utility, provides regulated electric and natural gas service to more than 1.6 million customers in Illinois, Iowa, Nebraska and South Dakota. The company owns and operates a portfolio of power-generating assets, approximately 61% of which is wind generation.MidAmerican Energy Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation.

Bachelor's degree in information systems, computer science or related technical field or equivalent work experience. (Typically four years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.)

A minimum of five years of progressively responsible, directly related network engineering or network operations experience.

Demonstrated experience supporting and operating enterprise WAN routing solutions, including BGP, OSPF, EIGRP, and static routing, with a strong understanding of redundancy and resiliency.

Advanced knowledge of enterprise LAN switching, including VLANs, trunking, Spanning Tree, LACP, switch stacking or chassis platforms, and highavailability access and distribution designs.

Handson experience operating and supporting enterprise wireless networks, including performance troubleshooting and capacity planning.

Experience supporting Cisco Identity Services Engine (ISE) in production environments, including policy operation, troubleshooting, and integration with enterprise identity systems.

Strong understanding of network lifecycle management, including hardware/software endoflife planning, refresh execution, and upgrade coordination.

Proven ability to manage operational workloads, including ticket queues, work orders, and scheduled maintenance activities, while balancing multiple concurrent priorities.

Experience leveraging scripting and automation tools (such as Python, YAML, and Ansible) to support operational workflows, configuration consistency, and change execution.

Experience supporting data center switching environments, including operational support of Cisco ACI or equivalent platforms.

Strong analytical and troubleshooting skills with the ability to resolve complex issues in highavailability production environments.

Effective written and verbal communication skills, with the ability to document operational procedures and coordinate with technical and nontechnical stakeholders.

Demonstrated ability to operate independently, make sound technical decisions, and maintain accountability for production network services.

• Own and support daytoday network operations across WAN, LAN, wireless, and data center environments, ensuring compliance with operational standards and service level expectations.
• Serve as a senior escalation point for complex or highimpact network incidents, leading incident response, root cause analysis, and corrective and preventative action planning.
• Manage and prioritize network ticket queues and work orders, ensuring timely resolution, appropriate escalation, and clear communication with stakeholders.
• Coordinate, plan, and execute network lifecycle activities, including hardware and software refreshes, firmware upgrades, endofsupport remediation, and capacity expansions.
• Lead the operational execution of network changes, including maintenance planning, change management, validation, and postimplementation review.
• Partner with architecture, security, applications, and infrastructure teams to translate network designs and standards into reliable, supportable production deployments.
• Monitor network health, performance, and utilization trends to proactively identify risks, capacity constraints, and service improvement opportunities.
• Develop, maintain, and refine operational documentation, including runbooks, standards, procedures, and support playbooks.
• Drive operational efficiency through automation and tooling, leveraging scripting and network automation to reduce manual effort, improve consistency, and accelerate change execution.
• Coordinate with vendors and service providers on operational support, troubleshooting, lifecycle planning, and maintenance activities.
• Provide guidance and mentorship to Network Engineer 1 and 2 staff, promoting disciplined operational practices and consistent execution.
• Participate in oncall rotations and oversee complex, afterhours maintenance and recovery activities as required.
• Perform additional network operations and engineering responsibilities as assigned.