Position: Clinical Trainer & Development Specialist
Pay Range: $34.00-$38.00 PER HR
Reporting To: VP of HR
Work Type: On-site
POSITION SUMMARY:
The Clinical Training and Development Specialist leads the design and delivery of training programs that ensure employee readiness, regulatory compliance, and safe, high-quality service delivery. This role drives consistency in training standards across the organization while building scalable, data-driven learning strategies that improve workforce performance and reduce compliance risk.
This position serves as both a hands-on trainer and the program owner for the organization's training function, including CPR/First Aid and QBS Safety-Care certification programs.
QUALIFICATIONS:
The following is a representation of the major duties and responsibilities of this position. The agency will provide reasonable accommodation to allow otherwise qualified applicants with disabilities to perform essential functions.
Minimum Qualifications
- Five (5) or more years of experience in training, learning and development, human resources, behavioral health, healthcare, or a related field
- Experience designing, developing, and delivering training programs in a regulated environment
- Certified CPR/First Aid Instructor and Certified QBS Safety-Care Trainer, or ability to obtain certification within the timeframe established by the organization
- Strong facilitation, presentation, coaching, and instructional design skills
- Knowledge of behavioral intervention strategies, crisis prevention techniques, safety practices, and adult learning principles
- Strong organizational, analytical, communication, and documentation skills with high attention to detail
- Experience with HRIS systems, LMS platforms, and training tracking tools
- Valid driver's license
Preferred Qualifications
- Bachelor's degree in human resources, Education, Organizational Development, Psychology, Social Work, Healthcare, or a related field
- Experience working in healthcare, nonprofit, or human services environments
- Bilingual in Spanish
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following is a representation of the major duties and responsibilities of this position. The agency will provide reasonable accommodation to allow otherwise qualified applicants with disabilities to perform essential functions.
Training Design & Delivery
- Design, develop, standardize, and deliver training programs for onboarding, compliance, safety, role-specific skills, leadership development, and professional growth.
- Facilitate training in classroom, virtual, and field-based environments, ensuring content is engaging, effective, and aligned with adult learning principles.
- Maintain and continuously improve training materials, presentations, job aids, and learning resources to ensure accuracy and alignment with regulatory and certifying body requirements.
Certification & Compliance Training
- Serve as the organization's certified trainer for CPR/First Aid, QBS Safety-Care (or equivalent), and other required certifications.
- Ensure all certification and recertification trainings are completed timely and meet organizational and regulatory standards.
Compliance & Training Tracking
- Maintain accurate and up-to-date training records, certification status, and completion data within HR systems, LMS platforms, and tracking tools.
- Own training compliance reporting by identifying overdue or missing training and proactively communicating gaps to leadership and stakeholders.
- Ensure all training documentation is audit-ready, organized, and compliant with regulatory requirements.
Data Analysis & Continuous Improvement
- Analyze training participation, completion rates, employee feedback, and compliance trends to identify gaps and improvement opportunities.
- Develop and present recommendations to HR leadership to strengthen training effectiveness and workforce capability.
- Continuously evaluate and refine training delivery methods and content based on operational needs, feedback, and best practices.
Collaboration & Operational Support
- Partner with HR leadership, HR Business Partners, the Compliance Manager, and department leaders to assess training needs and align on organizational priorities.
- Ensure new hires complete all required training and are job-ready within established timelines.
- Support the development and maintenance of training-related policies, procedures, and programs.
Field Coaching & Observational Support
- Provide observation, feedback, and coaching to staff on behavioral interventions, crisis prevention, QBS Safety-Care techniques, and workplace safety practices.
- Serve as a resource to managers and employees on training-related best practices and performance improvement.
Professional Standards
- Uphold confidentiality, ethical standards, and compliance with all organizational policies.
- Serve as a role model for professionalism, safety, and best practices across the organization.
- Some travel may be required.
- Perform other duties as assigned.
KEY SUCCESS MEASURES
- Achieves and maintains 100% compliance with required training and certifications
- Reduces overdue or incomplete training gaps across the organization
- Ensures timely completion of onboarding training for new hires
- Maintains audit-ready training records and documentation at all times
- Delivers high-quality training with positive participant feedback and engagement
PHYSICAL REQUIREMENTS:
- Stand, sit, talk, hear, reach, stoop, kneel and use of hands and fingers to operate computer, telephone, and keyboard on a frequent basis (Up to 75% of the time).
- Close vision requirements due to computer work.
- Light to moderate lifting may be required (up to 25lbs).
- Some travel may be required 25% of the time.