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Public Service Officer Jobs (NOW HIRING)

City of Aberdeen

Police Service Officer

Aberdeen, WA · On-site

$5.5K - $6.7K/mo

Description The Police Services Officer provides a variety of routine and specialized public safety work relating to the care and custody of prisoners in the city jail; conducts transports of ...

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How much do public service officer jobs pay per year?

As of Jul 3, 2026, the average yearly pay for public service officer in the United States is $36,000.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,000.00 and $40,500.00 per year, depending on experience, location, and employer.

What are Public Service Officers?

Public Service Officers are professionals who work within government agencies or public sector organizations to provide essential services to the community. Their duties can include administrative tasks, policy development, community outreach, and supporting the implementation of public programs. They play a crucial role in ensuring that government operations run smoothly and that citizens receive necessary services. The role can vary widely depending on the specific department or agency, ranging from law enforcement support to social services administration.

What are the key skills and qualifications needed to thrive as a Public Service Officer, and why are they important?

To thrive as a Public Service Officer, you need strong analytical, organizational, and communication skills, typically supported by a relevant degree in public administration or a related field. Familiarity with government regulations, case management software, and reporting systems is often required. Excellent interpersonal skills, cultural sensitivity, and ethical judgment help you effectively serve diverse communities and resolve conflicts. These competencies are vital for ensuring efficient public service delivery and maintaining public trust.

What is a public services officer?

A public service officer is a government employee responsible for delivering public services, such as safety, health, or administrative support. They often work in government agencies, require good communication skills, and may need relevant certifications or training depending on their specific role.

What are some common challenges Public Service Officers face when interacting with the public, and how can they effectively handle these situations?

Public Service Officers often encounter individuals who may be stressed, upset, or in crisis, which can make communication challenging. Successfully navigating these interactions requires strong interpersonal skills, patience, and the ability to stay calm under pressure. Officers are typically trained in conflict resolution and de-escalation techniques, enabling them to diffuse tense situations while maintaining professionalism. Building trust and showing empathy are key strategies that help officers foster positive community relationships and resolve issues effectively.

What Is a Public Service Officer?

A public service officer works at a police department, providing community support and customer service. In this role, your duties include administrative tasks essential to the functions of the department, such as filing warrants, issuing permits, and distributing information to government officials and the public. You are not a law enforcement officer and do not perform any of the legal duties of a police officer. Qualifications for the job include a high school diploma or GED certificate, prior job experience in an administrative or clerical role, interest in a career in policing, customer service experience, and strong written and verbal communication skills.

What are some examples of public service jobs?

Public service jobs include roles such as police officers, firefighters, public health workers, social workers, and government administrators. These positions often require specific certifications or training and involve serving the community or managing public resources. They typically work in government agencies, public institutions, or non-profit organizations.

Is 27 too late to become a cop?

Public Service Officers and police officers typically have minimum age requirements of 18 to 21 years old, with many agencies accepting applicants up to their late 30s or early 40s. Being 27 is generally not too late to pursue a career in law enforcement, provided you meet other qualifications such as education, background checks, and physical fitness standards.

What is the highest paying public service job?

In public service, high-paying roles include senior executive positions such as Chief of Police, Fire Chief, or Director of Public Safety, which often require extensive experience and leadership skills. Additionally, roles like public health directors or government agency heads can also offer high salaries, especially with advanced degrees and specialized expertise.
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Public Service Officer jobs near you
Infographic showing various Public Service Officer job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 3% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $36,000 per year, or $17.3 per hour.
Public Service Officer

Public Service Officer

FirstService Residential

Orlando, FL

$25/hr

Full-time

Posted 10 days ago

Job description

Description

Job Overview: 
Public Service Officers “PSOs” play a crucial role in supporting community member operations, primarily focusing on non-emergency duties and community aesthetics. PSOs handle a range of tasks, including welcoming community members, conducting physical assessments of the community, assisting law enforcement with traffic incidents, abandoned or illegally parked vehicles, community incidents, trespassing, and supporting non-emergency investigations. They also provide public service, community education, and outreach, contributing to improved community relations. 
  
Your Responsibilities: 
Essential Duties  
  • Demonstrates excellent customer service, communication, and time management skills.  
  • Monitors and operate Electronic Security Control Systems and Emergency Response Systems.  
  • Responds to emergencies in a timely manner.  
  • Monitors and controls access to the property.  
  • Accurately maintains daily logs, records, incident reports and forms.  
  • Maintains a safe and secure environment throughout the property.  
  • Follows safety procedures, post orders, policies and maintains a safe work environment.  
  • Works shifts that are subject to change based on property or client needs.  
  • Need to read and understand FirstService Associate Handbook (located in ADP) and the Security Standard Operating Procedures for your assigned property.  
  • Need to read and understand the Rules & Regulations for your assigned property in order to accurately assess and enforce policies.  
  • All employees are required to check in with the Property Manager and Site Supervisor/Service Manager during the issuance of a Tropical Storm or Hurricane Watch or Warning, or other Inclement Weather.  
  • While on duty or on property, all Public Service Officers must be in full uniform and maintain a neat appearance of the dress code. This includes pressed clothing, matching belt and shoes, clean hygiene and neat grooming. Refer to our Dress Code in the Associate Handbook for additional information about our guidelines and standards.  
  • Required to have their nametag and ID badge displayed at all times while on duty.  
  • Be courteous and respectful to their fellow employees, residents and guests. 
  • Contact the Team Lead/Site Supervisor & Management Office if they will be tardy or absent. All call outs should be at least (4) four hours before scheduled start of your shift.  
  • Maintain assigned areas in a clean, neat and safe condition.  
  • Safety procedures must be maintained and adhered to at all times. Any safety issues, concerns or irregularities must be brought to the attention of the Property Manager and Site Supervisor/Service Manager immediately. Complete an Incident Report. Incident reports must be completed in their entirety and signed before the end of your shift.  
  • Attend all mandatory staff meetings unless approved by supervisor/Security Manager to be excused.  
  • Document and report any damage to common areas immediately to the Property Manager and Site Supervisor/Service Manager.  
  • Assist all unit owners, residents and guests in a courteous, helpful manner; referring all questions that cannot be handled to the Management Office for further assistance.  
  • Assist the Property Manager and Administrative Assistant as needed.  
  • Respond to any mechanical, medical or police emergencies and assist as necessary.  
  • May be assigned other duties by the on-site Community Association Manager or Site Supervisor/Service Manager.  
  
Reporting & Communication  
  • Submit weekly reports to the Public Service Manager.  
  • Provide monthly measurable reports to management.  
  • Communicate via the Public Service or Public Service officer’s phone.  
  
Community & Business Assessments  
  • Conduct regular community and business/commercial assessments for irregularities, including but not limited to trash, landscaping, damages, signage, lighting, flags, monuments, wayfinding signage, bus stops, common areas, and other physical disorders/disturbances.  
  • Communicate findings to the appropriate community or business manager.  
  
Community Engagement & Support  
  • Distribute welcome packets and community communications.  
  • Attend and support community events.  
  • Assist in ensuring safety parameters are met at work, school, and/or community-related gathering points.  
  • Encourage residents to report suspicious activity to law enforcement.  
  
Law Enforcement & Crime Prevention  
  • Respond to trespassing incidents by contacting proper authorities and law enforcement.  
  • Assist with non-emergency investigations (evidence collection, basic support).  
  • Report any sited incidents to management timely, via an incident report.  
  • Work with local law enforcement officers and build partnerships with law enforcement agencies, schools, and city officials.  
  
Vehicle & Equipment Maintenance  
  • Ensure vehicle cleanliness, fueling, and servicing.  
  • Maintain golf carts, including but not limited to cleaning and fueling.  
  • Keep the public service garage organized and clean.  
  
Administrative & Organizational Duties  
  • Attend Board meetings, DRB meetings, and support Document and Development Guideline Revisions, as needed.  
  
  
Skills & Qualifications: 
Minimum Officer Qualifications:  
  
  • Minimum of 2 years of experience in security  
  • Valid Class D Security License  
  • Valid state-issued Driver’s License  
  • Background in law enforcement, military, emergency response, or community relations  
  • Crime-Free Certification  
  • CPTED Certification  
  • Facilitating and leading Public Safety presentations  
  • Therms Security Platform  
  
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.  
Core Values & Professionalism  
  • Demonstrates honor, integrity, and trustworthiness.  
  • Maintains a professional appearance and demeanor.  
  • Open availability and flexibility in scheduling.  
Communication & Interpersonal Skills  
  • Strong oral and written communication skills.  
  • Ability to prepare accurate reports and documentation.  
  • Effectively communicates with team members, leadership, and the public.  
  • Follows oral and written instructions with clarity.  
Technical & Administrative Skills  
  • Proficient in the use of computers, radios, telephones, and standard office equipment.  
  • Adapts to new technologies and evolving practices.  
  • Maintains accurate records and documentation.  
Analytical & Decision-Making Abilities  
  • Analyzes situations quickly and objectively.  
  • Makes sound decisions within established policies and procedures.  
Knowledge & Learning  
  • Understands and applies policies, procedures, and training materials.  
  • Willingness to learn and adapt to the needs of the community.  
 Additional Responsibilities: 
  • Practice and adhere to FirstService Residential Global Service Standards.  
  • Conduct business at all times with the highest standards of personal, professional and ethical conduct.  
  • Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.  
  • May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.  
  • Ensure all safety precautions are followed while performing the work.  
  • Follow all policies and Standard Operating Procedures as instructed by Management.  
  
Physical & Special Requirements: 
  • Physical demands include the ability to lift up to 50 lbs.  
  • Standing, si

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