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Public Services Assistant information

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$24.5K

$47K

$60.5K

How much do public services assistant jobs pay per year?

As of Aug 6, 2026, the average yearly pay for public services assistant in the United States is $47,045.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $59,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a public services assistant?

To thrive as a Public Services Assistant, you need strong organizational skills, attention to detail, and at least a high school diploma or equivalent. Familiarity with library management systems, office software, and basic research databases is typically required. Excellent interpersonal skills, patience, and clear communication help you serve diverse patrons and support team collaboration. These abilities ensure efficient public service delivery, positive patron experiences, and smooth daily operations.

What is the difference between Public Services Assistant vs Library Assistant?

AspectPublic Services AssistantLibrary Assistant
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in customer service or administrative tasksHigh school diploma; some positions may prefer library science coursework or certifications
Work EnvironmentPublic offices, government agencies, community centersLibraries, educational institutions, community centers
Employer & Industry UsageGovernment agencies, public service organizationsPublic and academic libraries, educational institutions
Common Search & ComparisonOften compared for customer service, administrative duties, and public interactionCompared for library operations, customer assistance, and information management

Both roles involve assisting the public and performing administrative tasks, but Public Services Assistants typically work in government or community settings focusing on public service delivery, while Library Assistants are primarily based in libraries, focusing on managing library resources and helping patrons find information.

Do public services assistants get paid?

Public services assistants typically receive a salary or hourly wage for their work, which varies depending on the employer, location, and experience. They may also be eligible for benefits such as health insurance and paid time off. Compensation is often determined by government pay scales or organizational budgets.

What are some common challenges faced by public services assistants, and how can they be effectively managed?

Public Services Assistants often encounter challenges such as managing high volumes of patron inquiries, addressing diverse community needs, and adapting to rapid changes in library technology or procedures. Effective time management and strong communication skills are crucial for staying organized and providing excellent service. Building familiarity with library resources, proactively seeking training opportunities, and collaborating closely with other staff members can help overcome these challenges and ensure a positive experience for both patrons and team members.

What is a public services assistant?

Public Services Assistants are staff members who support the daily operations of public service institutions, such as libraries, community centers, or government offices. Their duties typically include assisting patrons with inquiries, managing resources, maintaining records, and helping with events or programs. They play a key role in ensuring that visitors have a positive experience and that services are delivered efficiently. Public Services Assistants often work directly with the public, so strong communication and organizational skills are important in this role.
What cities are hiring for Public Services Assistant jobs? Cities with the most Public Services Assistant job openings:
What are the most commonly searched types of Public Services jobs? The most popular types of Public Services jobs are:
What states have the most Public Services Assistant jobs? States with the most job openings for Public Services Assistant jobs include:
Public Services Assistant jobs near you
Infographic showing various Public Services Assistant job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $47,045 per year, or $22.6 per hour.

Public Services Assistant

DAUPHIN COUNTY LIBRARY SYSTEM

Harrisburg, PA • On-site

$13.50/hr

Part-time

Re-posted 27 days ago

Job description

Position Summary

This customer service focused position is the face of The Library, providing exceptional customer service to meet the needs of the community.

The part-time (24.75 hours per week) Public Services Assistant Position is located at McCormick Riverfront Library and is $13.50/hr.  The schedule is: Monday, Tuesday, & Wednesday - 2:00pm to 7:15pm, Thursday - 12:00pm to 4:15pm, Saturday 9:30am to 2:15pm.

Required Performance Standards

  • Communications:  Writes and speaks clearly, logically and concisely.  Listens effectively.  Demonstrates small and large group communication skills.  Keeps colleagues, team members and supervisors well informed.  Participates in group discussions.
  • Customer Service:  Presents welcoming behaviors.  Remains helpful and professional with customers.  Responds quickly and cooperatively to requests from staff or public.  Follows Dauphin County Library System’s (The Library) guidelines and training for customer service approach.  Demonstrates ability to determine customer's needs.  Follows up on customer transactions.
  • Analytical Skills/Problem Solving/Decision Making:  Uses sound judgment in making decisions.  Constructively manages conflict.  Works with others to solve problems and achieve results.
  • Technological Skills:  Demonstrates ability to use computers.  Demonstrates ability to access and use the Internet and electronic databases.  Demonstrates ability to use and maintain equipment basic to job.
  • Workplace Maintenance/Management:  Maintains and manages workplace security and safety.  Pays attention to personal workspace housekeeping.
  • Flexibility and Adaptability: Remains calm in difficult, ambiguous, and challenging situations.  Responds appropriately to changes in direction and priorities.  Adapts personal style to work situations.  Takes corrective action when required.
  • Interpersonal and Group Relationships: Willing to work with and for others.  Supports and facilitates cooperation among others.
  • Professional Standards and Ethics: Protects and values member confidentiality and organizational security.  Supports mission and vision of the library.  Upholds American Library Association's Library Code of Ethics as interpreted by The Library.  Works toward furthering a library-conscious community.
  • Professional Development and Leadership: Seeks opportunities to pursue one's personal goals and those of the organization.  Sets and models high performance standards.  Encourages others to make good decisions and take ownership in decision-making and problem-solving.
  • Time and Workflow Management: Manages personal time effectively.  Manages workflow effectively.
Environmental Conditions

Primarily works indoors, seated at a desk, using a computer.   Travels among facilities.  Provides own transportation and is reimbursed accordingly. 

Essential Functions
  • Implements and monitors exceptional customer service.
  • Manages member accounts through The Library’s online software.  This includes creating library accounts, placing holds, collecting fines, and checking in and out library materials.
  • Helps members to locate library materials, provides Reader’s Advisory services, and answers basic reference questions.
  • Instructs members in the use of online resources including the catalog, databases and Internet.
  • Assists the members with basic computer use, including but not limited to signing on to computer, use of the mouse, keyboard, and personal storage devices. This also includes troubleshooting basic computer issues.
  • Provides courteous assistance to the public by phone and in person, giving information about library programs and services.
  • Explains library policy and procedures and handles complaints and public behavior problems, referring more demanding situations to the supervisor.
  • Assist pages and volunteers with shelving items in alphabetical or Dewey Decimal order and maintaining the order of materials on shelves or display units.
  • Assists with events and programs held on site and in the community.
  • Opens and/or closes the branch and has responsibility for building security.
  • Attends staff meetings and continuing education workshops.
  • Assists at other libraries to provide coverage as needed.
  • Lives by the Core Values.
  • Performs other related duties.
Minimum Qualifications

Education/Training: High school diploma or General Equivalency Development (GED) preferred.

Experience: One year of customer service experience dealing with the public.  Microsoft Office Suite or equivalent experience, performing data entry.

Required:  Excellent customer service and communication skills, ability to move 35 lbs. unassisted. Ability to reach and bend to place books on shelves, kneeling and sitting on the floor during programs. Requires independent transportation for travel to libraries, programs, and outreach locations.

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