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Public Services Assistant Jobs (NOW HIRING)

Wilson & Company

Public Services Manager

Fort Worth, TX · On-site

$70 - $80/hr

Wilson & Company, Inc., Engineers & Architects is currently seeking a Public Services Manager to ... Grow and build a team underneath this role to assist in national exposure and representation.

Wilson & Company

Public Services Manager

Phoenix, AZ

$70 - $80/hr

... public agencies to define and explain the roles of our Railroad Field Services. * Meet withthe ... Grow and build a team underneath this role to assist in national exposure and representation.

Wilson & Company

Public Services Manager

Denver, CO

$70 - $80/hr

... public agencies to define and explain the roles of our Railroad Field Services. * Meet withthe ... Grow and build a team underneath this role to assist in national exposure and representation.

Wilson & Company

Public Services Manager

Omaha, NE

$70 - $80/hr

... public agencies to define and explain the roles of our Railroad Field Services. * Meet withthe ... Grow and build a team underneath this role to assist in national exposure and representation.

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Public Services Assistant information

See salary details

$24.5K

$47K

$60.5K

How much do public services assistant jobs pay per year?

As of Aug 6, 2026, the average yearly pay for public services assistant in the United States is $47,045.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $59,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a public services assistant?

To thrive as a Public Services Assistant, you need strong organizational skills, attention to detail, and at least a high school diploma or equivalent. Familiarity with library management systems, office software, and basic research databases is typically required. Excellent interpersonal skills, patience, and clear communication help you serve diverse patrons and support team collaboration. These abilities ensure efficient public service delivery, positive patron experiences, and smooth daily operations.

What is the difference between Public Services Assistant vs Library Assistant?

AspectPublic Services AssistantLibrary Assistant
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in customer service or administrative tasksHigh school diploma; some positions may prefer library science coursework or certifications
Work EnvironmentPublic offices, government agencies, community centersLibraries, educational institutions, community centers
Employer & Industry UsageGovernment agencies, public service organizationsPublic and academic libraries, educational institutions
Common Search & ComparisonOften compared for customer service, administrative duties, and public interactionCompared for library operations, customer assistance, and information management

Both roles involve assisting the public and performing administrative tasks, but Public Services Assistants typically work in government or community settings focusing on public service delivery, while Library Assistants are primarily based in libraries, focusing on managing library resources and helping patrons find information.

Do public services assistants get paid?

Public services assistants typically receive a salary or hourly wage for their work, which varies depending on the employer, location, and experience. They may also be eligible for benefits such as health insurance and paid time off. Compensation is often determined by government pay scales or organizational budgets.

What are some common challenges faced by public services assistants, and how can they be effectively managed?

Public Services Assistants often encounter challenges such as managing high volumes of patron inquiries, addressing diverse community needs, and adapting to rapid changes in library technology or procedures. Effective time management and strong communication skills are crucial for staying organized and providing excellent service. Building familiarity with library resources, proactively seeking training opportunities, and collaborating closely with other staff members can help overcome these challenges and ensure a positive experience for both patrons and team members.

What is a public services assistant?

Public Services Assistants are staff members who support the daily operations of public service institutions, such as libraries, community centers, or government offices. Their duties typically include assisting patrons with inquiries, managing resources, maintaining records, and helping with events or programs. They play a key role in ensuring that visitors have a positive experience and that services are delivered efficiently. Public Services Assistants often work directly with the public, so strong communication and organizational skills are important in this role.
What cities are hiring for Public Services Assistant jobs? Cities with the most Public Services Assistant job openings:
What are the most commonly searched types of Public Services jobs? The most popular types of Public Services jobs are:
What states have the most Public Services Assistant jobs? States with the most job openings for Public Services Assistant jobs include:
Public Services Assistant jobs near you
Infographic showing various Public Services Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $47,045 per year, or $22.6 per hour.

Library Assistant - Public Services (Sub)

City of Appleton, WI

Appleton, WI • On-site

$24.07/hr

Other

Posted 21 days ago

Job description

Salary: $24.07 Hourly
Location : Appleton Public Library, Appleton, WI
Job Type: Substitute
Job Number: 2026-109
Department: Library
Division: Public Services
Opening Date: 07/14/2026
Closing Date: 8/2/2026 11:59 PM Central
Job Description
The Appleton Public Library, the Wisconsin Library of the Year for 2025, is seeking a Library Assistant - Public Services (Sub) to join our dynamic team.
The Library Assistant - Public Services (Sub) is a substitute, non-benefited, non-exempt library assistant position in the Public Services section of the library. Regular weekend and evening availability is required. Work involves providing general informational help, reference, readers' advisory and technology assistance to patrons at the adult public service desks. Work is performed under the general supervision of the Public Services Supervisor.
Examples of Duties
ESSENTIAL JOB FUNCTIONS
  • Provides courteous, efficient, knowledgeable customer service at adult public service desks.
  • Provides reference and readers advisory to patrons at adult public service desks, via the telephone, and online
  • Assists and instructs patrons in the use of electronic and print resources
  • Assists and instructs patrons in the use of library catalog, including placing holds, renewing items, etc.
  • Assists and instructs patrons in downloading ebooks,e-audio books, streaming video, and other online resources
  • Assists and instructs patrons using internet computers, including email, scanning, printing, etc.
  • Assists and instructs patrons using microfilm readers and/or printer copiers
  • Assists and instructs patrons using self-check machines, including troubleshooting
  • Accurately checks out library materials
  • Registers patrons receiving new and/or replacement library cards
  • Books meeting rooms and study rooms
  • Answers reference phone line, including directing calls for the City of Appleton
  • Accurately communicates library policies, procedures, and code of conduct to the public
  • Promotes library services
  • Contributes to displays of public interest, and or current events
  • Contributes to user guides and booklists, in print and online
  • Contributes content to library communications
  • Contributes to local obituary database by transcribing obituaries and accurately entering information into database
  • Maintains regular punctual and predictable attendance.
OTHER JOB FUNCTIONS
  • Other tasks as assigned
Typical Qualifications
Bachelor of Arts or Science Degree or equivalent combination of education, training and experience which provides the following knowledge, abilities and skills:
  • Knowledge of public library services and practices
  • Computer skills including a working knowledge of Windows, MS Office, internet search strategies, and electronic databases.
  • Good oral and written communication skills and the ability to communicate with others in a tactful and courteous manner
  • Ability to learn new technologies and software and communicate that knowledge to others.
  • Ability to learn library procedures, polices, and able to communicate these to the public
  • Ability to work independently with creativity
  • Ability to instruct varied age groups in using electronic databases and print resources for information
  • Ability to provide reference and reader's advisory services to the public in person, via telephone, and via electronic media
  • Ability to deal with public relations problems courteously and tactfully.
  • Ability to work as a team member, maintaining effective relationships with co-workers
  • Ability to stand and walk for several hours
  • Ability to work in a fast-paced environment
  • Ability to lift at least 30 lbs; push a loaded book cart (200 lbs) on carpeting
  • Ability to read fine print (font sizes of 8 or larger)
  • Ability to hear the library's security gate alarm, computer alerts, and a normal speaking voice
  • Ability to speak Spanish or Hmong a plus

Supplemental Information
COMPETENCIES
Communication
Customer Focus
Handling Difficult People
Problem Solving
Adaptability/Flexibility
To learn more about these competencies click
This position is a non-benefited position with the City of Appleton.

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