Business Analyst III
At Global Sales & Servicing (GSSP) Platform, our mission is to build the next generation digital sales and servicing platform for *** and to help deploy it worldwide. We have developed a world-class, cloud-native, multi-tenant platform to enable digital channels such as online, mobile, call center and other emerging channels such as intelligent assistants. The platform leverages cutting-edge, open source and proprietary technologies to create a highly configurable system that can be adapted to individual market needs quickly, and at a low cost. The platform runs in a fully containerized, elastic cloud environment, and is designed to scale to serve millions of users. We are seeking an excellent candidate who has an aptitude to requirements management, be a SME for the development team & serve as a liaison between business, system partners and development team. Leads requirement sessions, responsible for gathering, reviewing, analyzing, and evaluating user needs to ensure they align with platform & product deliverables. Provides technical guidance to a team of consultants and/or off shore resources. Well versed with all phases of SDLC, experience in business process redesign, interacting with stakeholders, understanding user requirements and articulating them into User Requirements Specifications.
Functional Responsibilities
- Lead development of requirements and design documentation, works with Scrum/Project Manager to ensure project deliverables are on track.
- Gathers, reviews, analyzes, and evaluates user needs. Involve in planning very complex BSA efforts for projects.
- Analyze and document existing/new process flows as required.
- Work with different system partners and be responsible for platform dependency deliverables.
- Act as a primary SME liaison between business users/Client and IT project team, architects, developers, test team, and applicable outside entities (vendors).
- Provides technical and work guidance to a team of consultants and/or off shore resources primarily to clarify/transition requirements, and be a SME support for the development team.
- Support sprint planning and grooming of requirements, lead walkthroughs and respond to test team/system partners ambiguity review questions.
- Review Stories/acceptance criteria in JIRA. Oversee scrum activities related to requirements.
- Be a primary analyst in scope discussion, business requirement stability, test data requirements & SOR requirements.
Essential Business Experience and Technical Skills: Required: Bachelor's Degree in Computer Science, Information Systems, Business Administration or other related field, or equivalent work experience. 10+ years business analysis experience. Adept experience in creating and presenting Business and/or Functional Requirements Specification documents, User Stories, etc.. Excellent verbal and written communication skills with focused attention to details, as well as, demonstrated professionalism and time/task management skills. Significant Software Development Life Cycle knowledge and experience. Microsoft Suite of Applications (Word, Excel, PowerPoint, Visio (or other design tools). Preferred: Prior analyst experience with a Digital transformation program Agile Scrum experience Jira experience Insurance/Financial Domain Product knowledge is a plus Strong sense of accountability and ownership of assignments