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Progressive Insurance Customer Service Jobs in Spring, TX

sun state total insurance llc.

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Sales representative

Florida City, FL · On-site

Florida 4-40 Customer Service Representative License * We are looking for a motivated and licensed Insurance Customer Service Representative (CSR) with a Florida 4-40 license to join our team in an ...

gpac

Insurance Commercial CSR

Humble, TX

$37K - $50K/yr

Commercial Customer Service Representative Job Type: Full-Time | Permanent Industry: Insurance Overview: We are seeking a skilled and licensed Insurance Commercial Customer Service Representative ...

gpac

Insurance Commercial CSR

Houston, TX

$42K - $57K/yr

Commercial Customer Service Representative Job Type: Full-Time | Permanent Industry: Insurance Overview: We are seeking a skilled and licensed Insurance Commercial Customer Service Representative ...

gpac

Insurance Commercial CSR

Porter, TX

$40K - $54K/yr

Commercial Customer Service Representative Job Type: Full-Time | Permanent Industry: Insurance Overview: We are seeking a skilled and licensed Insurance Commercial Customer Service Representative ...

gpac

Insurance Commercial CSR

Spring, TX

$37K - $51K/yr

Commercial Customer Service Representative Job Type: Full-Time | Permanent Industry: Insurance Overview: We are seeking a skilled and licensed Insurance Commercial Customer Service Representative ...

gpac

Insurance Commercial CSR

The Woodlands, TX

$39K - $54K/yr

Commercial Customer Service Representative Job Type: Full-Time | Permanent Industry: Insurance Overview: We are seeking a skilled and licensed Insurance Commercial Customer Service Representative ...

gpac

Insurance Commercial CSR

Tomball, TX

$42K - $57K/yr

Commercial Customer Service Representative Job Type: Full-Time | Permanent Industry: Insurance Overview: We are seeking a skilled and licensed Insurance Commercial Customer Service Representative ...

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Progressive Insurance Customer Service information

See Spring, TX salary details

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How much do progressive insurance customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for progressive insurance customer service in Spring, TX is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.61 per hour, depending on experience, location, and employer.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service Representative, and why are they important?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

Is Progressive customer service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and account management, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but workload and performance expectations vary by location and team. Overall, it can be a stable entry-level position for those interested in the insurance industry.
What are popular job titles related to Progressive Insurance Customer Service jobs in Spring, TX? For Progressive Insurance Customer Service jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Progressive Insurance Customer Service jobs in Spring, TX look for? The top searched job categories for Progressive Insurance Customer Service jobs in Spring, TX are:
What cities near Spring, TX are hiring for Progressive Insurance Customer Service jobs? Cities near Spring, TX with the most Progressive Insurance Customer Service job openings:
Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Spring, TX as of June 2026, with employment types broken down into 100% Full Time. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $34,792 per year, or $16.7 per hour.
Licensed Bilingual Insurance CSR With Insurance Experience

Licensed Bilingual Insurance CSR With Insurance Experience

Best Value Insurance

Houston, TX • On-site

$38K - $52K/yr

Full-time

PTO

Posted 7 days ago

Job description

Overview:

We are seeking an enthusiastic, client-first Customer Service Representative to join our fast-paced agency. You will be the trusted point of contact for our policyholders, helping them navigate coverage;

What You’ll Do:

  • Respond to client inquiries via phone and email regarding their insurance policies.
  • Shopping and provide quotes with explanation of benefits and coverage options.
  • Process insurance policy changes and endorsements.
  • Cross selling other insurance products that ensures adequate coverage and no risk gaps.
  • Review policy renewals and advise clients on appropriate coverage levels.
  • Help resolve billing questions and assist with basic claims intake.

Your Experience:

  • 1+ years of customer service experience, ideally in an insurance agency setting.
  • Strong communication skills with an empathetic and patient approach.
  • Proficiency with insurance agency management software CRMs (e.g., EZLynx, AMS360).

The position requires an experienced and highly organized person who is capable of multitasking between roles. The ideal candidate will be able to handle multiple priorities in a face paced work environment, remain calm under pressure, and consistently maintain a professional attitude and demeanor.

Qualifications:

  • A High School diploma or GED required; an associate degree in finance or business is a plus.
  • Active Texas Property and Casualty and or Life and Health Insurance and better still General Lines license (Required).

Typical Work Environment:

  • Professional office setting of an Insurance Agency.
  • Fast-paced environment requiring multitasking between phone, in-person visitors, and computer work.
  • Work Hours: Monday-Friday, 9:00 a.m. - 6:00 p.m. and flexibility to work overtime and some Saturdays as needed.

Company Description

We’re an insurance agency that appeals to a wide client base. Our comprehensive insurance solutions are designed to meet our clients' specific needs and provide them with peace of mind. Our team of experienced professionals works collaboratively to provide clients with complete, trustworthy solutions in one place. We value teamwork, integrity, and client success—helping individuals and families make informed insurance coverage and risk management decisions with confidence.