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Progressive Insurance Customer Service Jobs in Spring, TX

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Progressive Insurance Customer Service information

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How much do progressive insurance customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for progressive insurance customer service in Spring, TX is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.61 per hour, depending on experience, location, and employer.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it can be a stable entry-level position for those interested in the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Spring, TX?

For Progressive Insurance Customer Service jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Spring, TX look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Spring, TX are:

What cities near Spring, TX are hiring for Progressive Insurance Customer Service jobs?

Cities near Spring, TX with the most Progressive Insurance Customer Service job openings:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $34,792 per year, or $16.7 per hour.

Assistant Underwriter & Wholesale Commercial Insurance CSR

Tropolis Insurance

The Woodlands, TX • On-site

$59 - $72/hr

Other

Medical, Dental, Vision, Retirement

Posted 4 days ago

Job description

Assistant Underwriter & Wholesale Commercial Insurance CSR

Full Title: Assistant Underwriter & Wholesale Commercial Insurance CSR

WealthGuard Insurance Group, based in The Woodlands, TX, is a commercial insurance wholesaler, MGA, andCoverholder at Lloyd’s . WealthGuard is a part of Tropolis, which is a leading national insurance brokerage focused on combining technology and data to drive growth, improve employee experience, and deliver exceptional customer service. Our mission, Insuring Tomorrow Together, reflects our commitment to being a trusted brokerage, embracing innovation, and building a collaborative culture with our agency partners, customers, carriers, and communities.

Position Overview

The Assistant Underwriter & Wholesale Commercial Insurance CSR offers underwriting, account servicing, and administrative support for wholesale commercial accounts. This role reports directly to the President of Programs & Brokerage.

Full Title: Assistant Underwriter & Wholesale Commercial Insurance CSR

Employment Type: Full-time

Compensation range: $65,000

What you will do

Proactively organize projects and tasks per guidance from President and Executive leadership to streamline successful flow of business for Programs & Brokerage department

  • Initiate, facilitate and organize administrative tasks to achieve provided department and leadership objectives
  • Deliver exceptional, exclusive, high-touch service experience for high-profile wholesale commercial insurance accounts
  • Build existing and future relationships with brokers
  • Execute all aspects of wholesale department servicing for the commercial insurance policy life cycle including:
  • Servicing: Prospect engagement, quote preparation, binding, policy issuance, endorsements, renewals, cancellations, support for inspection documentation and claims records as needed
  • Compliance: Secure document management, revision and editing of custom applications, data retention
  • Communication: Prompt, professional support for client and broker communications per guidance of President

Review submissions details and applications as necessitated for processing of new business and renewal quotes

  • Data entry as required for new or renewal quotes as directed by Underwriter
  • Monitor various reports for consistency, accuracy, and compliance
  • Assist in document preparation for policy issuance and endorsement processing, including audits
  • Support for accounting procedures such as invoicing and bordereaux records

Data entry using both excel and multiple internet-based platforms

Required Qualifications

We are searching for candidates with the following background & experience:

  • High attention to detail is essential.
  • Minimum 5 years wholesale commercial insurance experience
  • Excellent computer skills, technical proficiency, adept in new software learning as required by growth for this role
  • Strong written and verbal communication skills
  • Highly organized, self-motivated, diligent self-starter
  • Able to prioritize important and pressing tasks, and manage productivity in high-stress, tight-deadline environments when necessary
  • Conflict resolution and problem-solving skills, focus on personal responsibility
  • Willing to take on challenges
  • Effective team-player who is also able to manage time independently

Education

  • Bachelor's (Required)

License/Certification

  • Property & Casualty License (Required)

Technical Requirements

  • Microsoft Excel - Spreadsheets, Data Entry; Word – document conversion; Powerpoint – basic for presentation visual support as needed
  • Adobe Acrobat - including Adobe Forms & Adobe Signature, custom forms editing and file management
  • Applied Epic – We use Applied Epic as our CRM platform. This is an insurance-specific CRM tool. Proficiency is required.
  • Microsoft Applications: Outlook, Sharepoint, OneDrive
  • Benefits: Tropolis offers a competitive and comprehensive benefits package, including flexible time off, 11 paid holidays, a 401(k) with 100% match on the first 4% with immediate vesting, and medical, dental, and vision plan options with 90% employer paid.
  • Purpose Plan: All eligible team members participate in Tropolis’ Purpose Plan, an equity incentive program that lets you share in Tropolis’ long-term success through an equity pool that can grow over time.
  • Compensation: Compensation range: $65,000

Employment is contingent upon successful completion of any pre-employment testing required for the role and a satisfactory background check. This may include verification of licensing and credentials, employment history, and other checks consistent with applicable laws and business needs.

Tropolis is an Equal Opportunity Employer and celebrates diversity in all forms. We are committed to creating an inclusive environment for all employees.

Working for Tropolis means being part of creating a dynamic, passionate, and fast-growing work environment that puts you first.

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