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Progressive Insurance Customer Service Jobs in Spring, TX

Openwork

Bilingual Insurance CSR

Pasadena, TX · On-site

$20/hr

... Customer Service Representative with proven experience and a stable work history to support a fast-paced, customer-focused team. This role supports a client in the insurance industry , and training ...

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Progressive Insurance Customer Service information

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How much do progressive insurance customer service jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for progressive insurance customer service in Spring, TX is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.61 per hour, depending on experience, location, and employer.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it is considered a stable entry-level position within the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Spring, TX?

For Progressive Insurance Customer Service jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Spring, TX look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Spring, TX are:

What cities near Spring, TX are hiring for Progressive Insurance Customer Service jobs?

Cities near Spring, TX with the most Progressive Insurance Customer Service job openings:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $34,792 per year, or $16.7 per hour.

Bilingual Insurance CSR

Openwork

Pasadena, TX • On-site

$20/hr

Full-time

Posted 26 days ago

Job description

Bilingual Customer Service Representative (Spanish/English)
Location: Pasadena, TX
Full-Time | Direct Hire
$20/hr.

About the Role
We are seeking a bilingual (Spanish/English) Customer Service Representative with proven experience and a stable work history to support a fast-paced, customer-focused team.

This role supports a client in the insurance industry, and training will be provided on internal systems, products, and processes.

We’re looking for someone who can confidently handle customer needs, resolve issues independently, and contribute to a high-quality service environment.

Key Responsibilities:
  • Provide professional customer support in both English and Spanish.
  • Handle a high volume of customer inquiries and resolve issues efficiently.
  • Assist with account updates, documentation, and follow-ups.
  • Navigate multiple systems while maintaining accuracy.
  • Build strong customer relationships and deliver excellent service.

Required Qualifications:
  • Fluent in Spanish & English (professional level required).
  • 3+ years of customer service experience.
  • Stable work history (2+ years in at least one role preferred).
  • Strong communication and problem-solving skills.
  • Comfortable in a fast-paced environment.

Preferred Backgrounds:
  • Call center, banking, healthcare, or customer support environments.
  • Experience handling high-volume interactions.

Note: This role is best suited for experienced customer service professionals. Candidates early in their careers or with primarily insurance-focused backgrounds may not be the best fit.

If your background aligns with this role, please submit your application. Questions about qualifications may be directed to Jessika at JESSIKA.BRIGGS@OPENWORK.COM