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Progressive Insurance Customer Service Jobs in Spring, TX

Best Value Insurance

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Licensed Bilingual Insurance CSR With Insurance Experience

Houston, TX · On-site

$38K - $52K/yr

We are seeking an enthusiastic, client-first Customer Service Representative to join our fast-paced ... Process insurance policy changes and endorsements. * Cross selling other insurance products that ...

TalentBridge

CWR-Customer Service Rep II

Houston, TX · On-site

$17/hr

Prior work in appliance installation, furniture assembly, or handyman/trade roles, insurance, csr * Previous leadership experience in a dispatch, warehouse, or delivery setting * Familiarity with ...

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All JobsProgressive Insurance Customer Service JobsProgressive Insurance Customer Service Jobs in Spring, TX

Progressive Insurance Customer Service information

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How much do progressive insurance customer service jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for progressive insurance customer service in Spring, TX is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.61 per hour, depending on experience, location, and employer.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service Representative, and why are they important?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

How hard is it to get hired at Progressive?

Getting hired as a Customer Service representative at Progressive typically involves completing an online application, passing a skills assessment, and participating in interviews. Candidates with strong communication skills, customer service experience, and a good work ethic tend to have better chances of being hired, as the company values professionalism and problem-solving abilities.

How much does a call center representative make at Progressive?

A call center representative at Progressive typically earns around $15 to $20 per hour, depending on experience and location. The role often involves customer service skills and familiarity with insurance products, with some positions offering additional benefits and incentives.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

How much does Progressive work from home pay?

Progressive Customer Service representatives working from home typically earn an hourly wage ranging from $14 to $20, depending on experience and location. The role may also include performance-based incentives and benefits such as health insurance and paid time off.

How much do insurance agents make with Progressive?

Progressive insurance agents typically earn an average annual salary ranging from $40,000 to $60,000, depending on experience, location, and sales performance. Many agents also receive commissions and bonuses based on their sales, which can significantly increase total earnings. Success in this role often requires strong customer service skills and product knowledge.
What are popular job titles related to Progressive Insurance Customer Service jobs in Spring, TX? For Progressive Insurance Customer Service jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Progressive Insurance Customer Service jobs in Spring, TX look for? The top searched job categories for Progressive Insurance Customer Service jobs in Spring, TX are:
What cities near Spring, TX are hiring for Progressive Insurance Customer Service jobs? Cities near Spring, TX with the most Progressive Insurance Customer Service job openings:
Progressive Insurance Customer Service jobs near you

Customer Service Representative

Farmers Insurance, Martinez Agency

Houston, TX • On-site

$36K - $60K/yr

Full-time

PTO

Posted 5 days ago

Job description

Job Description: Insurance Customer Service Representative

Farmers Insurance the A. Martinez Insurance Agency in West Houston Texas is hiring an Insurance Customer Service Representatives to join our growing agency. 
Our office is located in West Houston, and we are up to some exciting things. We provide Auto, Home, Business, Health Insurance and Life Insurance to help our clients and protect their assets. If you want to be part of a winning and competitive culture; then we may be the career for you. 
What we offer:

·        We offer the most competitive base salary in the industry.
·        The most competitive commissions and bonus structure in the industry
·        Career advancement and development
·        Top Tier Training
·        We train our team members to succeed.
·        Paid time off, Vacation, personal and holidays
·        Flexible Schedule
·        Opportunity for career growth
·        We have an energetic fun working environment
·        Being part of winning team
·        Base salary based on experience, base salary, commissions, and bonuses, 
 

Qualifications for the Insurance Service Representative:

·        Must be bilingual. speak Spanish and English 
·        Experience or client-facing background a plus
·        Insurance experience is preferred, but not required
·        Proven track record of trustworthiness, dependability, and ethical behavior
·        Must possess a genuine willingness to learn, intuitive, resourceful, and coachable
·        Excellent communication skills; written, verbal and listening skills
·        Must be confident, motivated, and determined
 
Responsibility for Insurance Representative:

·        Develop insurance quotes
·        Communication with our hot leads and clients
·        Establish client relationships and follow up with clients as needed.
·        Understand prospect’s needs and identify sales opportunities
·        Creating and maintaining a database of current and future clients
·        Explain and demonstrate the benefits of our services
·        Service our clients with superior service
·        Ability and desire to achieve goals
·        And have fun in process.
·        No matter what your level of experience, we'll invest in your success. We understand that it takes time to build, develop proper skills and understanding, and to excel in this field. We provide our Service Representatives with ongoing training and support on their path to success so they can best serve our customers and we will assist in developing your career!Â