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Airline Customer Service Agent Jobs in Spring, TX

Hallmark Aviation Services

Be Seen First

Airline Customer Service Representative

Houston, TX · On-site

$15/hr

Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of ...

Swift7 Consultants

Customer Service Agent

Houston, TX · On-site

$35K - $40K/yr

Customer Service Agent At Swift7 Consultants, we are committed to delivering exceptional service and creating positive experiences for both our clients and customers. We believe that great teams are ...

Alphabe Insight Inc

Customer Service Agent

Houston, TX · On-site

$47K - $51K/yr

Job Summary We are seeking a friendly and customer-focused Customer Service Agent to deliver exceptional service and create positive customer experiences. This role is ideal for individuals who enjoy ...

Limitless East Marketing

Customer Service Agent

Houston, TX · On-site

$47K - $51K/yr

Job Summary We are seeking a friendly and customer-focused Customer Service Agent to deliver exceptional service and create positive customer experiences. This role is ideal for individuals who enjoy ...

Alphabe Insight Inc

Customer Service Agent

Houston, TX · On-site

$47K - $51K/yr

Job Summary We are seeking a friendly and customer-focused Customer Service Agent to deliver exceptional service and create positive customer experiences. This role is ideal for individuals who enjoy ...

Alphabe Insight Inc

Customer Service Agent

Houston, TX · On-site

$35K - $40K/yr

... Customer Service Agent to join our growing team in Houston, TX. This role is ideal for individuals who enjoy helping people, solving problems, and providing outstanding service. As a key member of ...

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All JobsAirline Customer Service Agent JobsAirline Customer Service Agent Jobs in Spring, TX

Airline Customer Service Agent information

See Spring, TX salary details

$11

$15

$19

How much do airline customer service agent jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for airline customer service agent in Spring, TX is $15.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $17.12 per hour, depending on experience, location, and employer.

What is an airline customer service agent?

Airline Customer Service Agents are professionals who assist passengers with various needs before, during, and after their flights. Their responsibilities include checking in passengers, issuing boarding passes, handling luggage, providing flight information, and addressing customer inquiries or concerns. They play a crucial role in ensuring a smooth and positive travel experience by maintaining efficient operations at the airport and delivering excellent customer service.

What does an airline customer service agent do?

An airline customer service agent works either in an airport or a call center. While working in an airport, you provide customers with baggage assistance, confirm travel reservations and itineraries, complete flight check-ins, and print tickets using a point-of-sale system. You also handle all purchases with cash and credit cards, answer customer questions, resolve issues with delayed and canceled flights, and help with lost/damaged luggage. Other responsibilities include completing and filing the paperwork associated with each task. Some shifts require working at night, on weekends, on holidays, and include overtime. Working in a call center, your duties involve assisting with or completing flight reservations for customers, confirming itineraries and itinerary changes, and answering travel questions about topics like baggage rules, costs, and loyalty program details. You also solve problems regarding flight booking, flight changes, and other inquiries.

What skills and qualifications do you need for an airline customer service agent?

To thrive as an Airline Customer Service Agent, you need strong customer service skills, conflict resolution abilities, and typically a high school diploma or equivalent. Familiarity with airline reservation systems, check-in software, and ticketing platforms is essential. Outstanding communication, patience, and problem-solving skills help agents excel in high-pressure, fast-paced environments. These skills and qualities ensure efficient passenger processing, high customer satisfaction, and smooth airport operations.

What are some common challenges faced by airline customer service agents, and how can they be managed on the job?

Airline Customer Service Agents often encounter challenges such as handling frustrated passengers, managing flight delays or cancellations, and navigating last-minute changes. Successfully managing these situations requires patience, clear communication, and problem-solving skills. Agents typically work in fast-paced environments and can rely on support from supervisors and colleagues to resolve issues, ensuring passengers receive timely and accurate information. Ongoing training and teamwork play a crucial role in equipping agents to address these challenges professionally and efficiently.

What is the difference between Airline Customer Service Agent vs Ticketing Agent?

AspectAirline Customer Service AgentTicketing Agent
CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills
Work EnvironmentAirports, airline counters, customer service desksAirports, airline ticket offices, online systems
Employer & IndustryAirlines, airportsAirlines, travel agencies, ticketing platforms
Primary ResponsibilitiesAssist passengers, handle check-ins, answer inquiriesSell tickets, manage reservations, process changes

Both roles involve customer interaction within the airline industry, but Airline Customer Service Agents focus on passenger assistance and check-in processes, while Ticketing Agents primarily handle reservations and ticket sales. Understanding these differences helps job seekers target the right position based on their skills and interests.

More about Airline Customer Service Agent jobs

What are popular job titles related to Airline Customer Service Agent jobs in Spring, TX?

For Airline Customer Service Agent jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching Airline Customer Service Agent jobs in Spring, TX look for?

The top searched job categories for Airline Customer Service Agent jobs in Spring, TX are:

What cities near Spring, TX are hiring for Airline Customer Service Agent jobs?

Cities near Spring, TX with the most Airline Customer Service Agent job openings:

Airline Customer Service Agent jobs near you
Infographic showing various Airline Customer Service Agent job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $32,504 per year, or $15.6 per hour.

Airline Customer Service Representative

Hallmark Aviation Services

Houston, TX • On-site

$15/hr

Part-time

Medical, Dental, Vision, Retirement

Re-posted 16 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Hallmark Aviation Services rating

5.9

Company rating: 5.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

46th of 67 rated aviation services

Job description

How would you like to take the knowledge you already have, and use it in a new and exciting career in the aviation industry?

Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services. We invite you to apply and be a part of our exclusive team to provide the ultimate service..... peace of mind

Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to International Airlines at Houston International Airport (IAH). We cater to a distinctive clientele.

We offer full-time and part-time positions.

  • Excellent advancement opportunities
  • Paid Orientation & Training
  • Dynamic Workplace
  • Medical Benefits (Full-Time Employees)
  • Voluntary Dental, Vision, and a Matching 401K Plan
  • Amazon Incentives
  • Hotel Perks

Are you excited yet? Fantastic! We are too. But we are just getting started.

You will also learn to perform the following functions throughout the course of your employment :

  • Learn the behind-the-scene workings of an international airport.
  • You will rotate through the check-in counter, lobby area, departure gate, customs, arrivals and other areas within the airport.
  • Experience how to effectively navigate through various challenges and flight activities to ensure on-time performance.
  • Enjoy the opportunity to professionally interact with high-profile passengers.
  • Partner with port authorities, crew members, and airline personnel to ensure a safe and secure travel experience.

Our teams consist of happy and ambitious individuals who contribute to making a fun and friendly work environment. Does this sound like you?

  • Eager to learn new skills
  • Organized and logical thinker
  • Make quick and rational decisions
  • Problem Solving
  • Ability to adapt quickly to unforeseen situations
  • Effective communication skills and good listening skills
  • Able to multi-task and carry out duties in a dynamic environment
  • At least 18 years of age, high school graduate or G.E.D equivalent.
  • Must be able to obtain security clearance from US Customs and Border Protection which requires valid proof of citizenship or authorized residency
  • English proficient, other languages are a plus.
  • Computer savvy

Are you passionate about learning?

Paid training with our highly knowledgeable and top performing training department.

Equal Opportunity Employment

Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Job Location: IAH Airport, Texas, United States

Position Type: Part-Time

Salary: 15.00 - USD

Training: Selected candidates will be required to attend 2 weeks of paid training

Shift: Various shift available. Weekends and Holidays required. Schedule [i.e. M/T/W/F/Sun or TBA]

Language: English Required

Salary/Benefits: $15 hr plus Paid Parking, and Voluntary Dental Vision and 401K

Company Description

Leading above the wing ground handling company with over 36 years in the Business

What Hallmark Aviation Services employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Hallmark Aviation Services logo

About Hallmark Aviation Services

Sourced by ZipRecruiter

Grow a profitable Customer Service company Airlines and Airports love to contract and where People love to work. Hallmark has several key principles of success that drive our Company Culture. These principles keep us focused so that we consistently deliver Peace of Mind to you. Hallmark Aviation Services recognized as the emerging leader in above the wing ground handling services takes pride in our rapid growth and success since our inception in 1989. We attribute our success to a steadfast commitment to our Clients, their Customers, our 2500+ Employees, and our Community. Our experienced Management team with over 100 years of combined service is committed to upholding these guiding principles on which Hallmark Aviation Services was founded. These Principles will guide us to even Greater Achievements in the coming years.

Company size

1,001 - 5,000 Employees

Headquarters location

Los Angeles, CA, US

Year founded

1989

Social media

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