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Airline Ticket Agent Jobs in Spring, TX (NOW HIRING)

Menzies Aviation

Wheelchair Agent (PAA)

Houston, TX · On-site

$12 - $15.50/hr

Transport passengers safely between ticket counters, security checkpoints, gates, baggage claim ... Coordinate with gate agents, airline staff, and airport personnel to ensure timely passenger ...

Menzies Aviation

Wheelchair Agent (PAA)

Houston, TX · On-site

$12 - $15.50/hr

Transport passengers safely between ticket counters, security checkpoints, gates, baggage claim ... Coordinate with gate agents, airline staff, and airport personnel to ensure timely passenger ...

All JobsAirline Ticket Agent JobsAirline Ticket Agent Jobs in Spring, TX

Airline Ticket Agent information

See Spring, TX salary details

$9

$14

$18

How much do airline ticket agent jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for airline ticket agent in Spring, TX is $14.32, according to ZipRecruiter salary data. Most workers in this role earn between $12.84 and $15.38 per hour, depending on experience, location, and employer.

What is an airline ticket agent?

Airline Ticket Agents are customer service professionals who work at airports or airline ticket counters to assist travelers with booking, changing, and canceling flights. They issue boarding passes, check travel documents, handle baggage, and answer questions about flight schedules, fares, and airline policies. Ticket agents also help resolve issues like delayed or canceled flights and may coordinate with other airline staff to ensure smooth travel experiences for passengers.

What does an airline ticket agent do?

An airline ticket agent is a customer service position that assists people who are traveling via plane. While one of their primary tasks is to sell tickets, other responsibilities include greeting passengers, making sure each reservation is valid, providing information about flights, and helping passengers as they are boarding a plane. They may also help passengers check their baggage and choose or upgrade their seats. An airline ticket agent also helps passengers change their reservation or book new flights if a cancellation occurs. The minimum qualifications you need to become an airline ticket agent include strong customer service skills and computer literacy.

What are the key skills and qualifications needed to thrive as an airline ticket agent?

To thrive as an Airline Ticket Agent, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring relevant experience or additional training. Familiarity with airline reservation systems such as Sabre or Amadeus and proficiency in basic computer applications are typically required. Excellent communication, problem-solving abilities, and patience help agents handle diverse passenger needs and challenging situations. These skills and qualities are crucial for ensuring efficient ticketing operations, positive customer experiences, and smooth airport workflows.

What are some common challenges faced by airline ticket agents, and how can they be managed on the job?

Airline ticket agents often encounter challenges such as handling high volumes of passengers during peak travel times, managing last-minute booking changes or cancellations, and resolving customer complaints. Staying calm under pressure, being well-versed in airline policies, and using effective communication skills are essential for successfully managing these situations. Additionally, ticket agents frequently collaborate with gate agents, baggage handlers, and supervisors to ensure a smooth and efficient check-in process for travelers.

What is the difference between Airline Ticket Agent vs Customer Service Agent?

AspectAirline Ticket AgentCustomer Service Agent
CredentialsHigh school diploma, certification in airline ticketingHigh school diploma, customer service training
Work EnvironmentAirline counters, travel agencies, airportsRetail stores, call centers, airports
Employer & IndustryAirlines, travel agencies

Airline Ticket Agents primarily focus on selling airline tickets, checking in passengers, and managing reservations at airports or travel agencies. Customer Service Agents have a broader role in assisting customers with inquiries, complaints, and support across various industries. While both roles require strong communication skills and customer service experience, Airline Ticket Agents specialize in airline operations, making their roles more specific to the travel industry.

How much does an airline ticket agent make?

Airline ticket agents typically earn a median annual salary of around $35,000 to $45,000, depending on experience, location, and employer. They often work in customer service environments and may need certification or training in airline reservation systems.

How to get a job as an airline ticket agent?

To become an airline ticket agent, candidates typically need a high school diploma or equivalent and customer service experience. Many employers require knowledge of reservation systems like Sabre or Amadeus and may prefer candidates with strong communication skills and the ability to work flexible hours, including evenings and weekends.
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Airline Ticket Agent jobs near you
Infographic showing various Airline Ticket Agent job openings in Spring, TX as of August 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $29,794 per year, or $14.3 per hour.

(IAH) Part Time Airline Agent Passenger Services - Bilingual - Spanish

Worldwide Flight Services

Houston, TX • On-site

$20/hr

Full-time, Part-time

Medical, Retirement

Re-posted 12 days ago

Key responsibilities

  • Assist passengers with reservations, tickets, baggage check-in, and boarding procedures.

  • Handle lost and found activities, baggage claims, and processing airfreight shipments.

  • Ensure compliance with security protocols and contribute to operational efficiency.

Worldwide Flight Services rating

5.7

Company rating: 5.7 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

53rd of 67 rated aviation services

Job description

About WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents. Are you ready to take off on your next career with us?
Job Summary
As an Agent, Passenger Service, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations. This includes assisting passengers with reservations, tickets, baggage handling, and general travel information. You will ensure smooth boarding, deplaning, and ticket validation, while also handling lost and found inquiries, baggage claims, and airfreight shipments. Additionally, you will help maintain compliance with security protocols and contribute to overall operational efficiency.
We are seeking Bilingual individuals who speak Spanish and English fluently.
Rate of Pay: $20.00 per hour
Responsibilities
  • Make reservations, issue tickets and itineraries, and compute fares for passengers.
  • Handle baggage check-in, collect excess baggage charges, and provide general travel information.
  • Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
  • Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
  • Determine flight close-out times and complete necessary flight documentation for accuracy.
  • Handle post-departure procedures, including invalidating tickets and finalizing reports.
  • Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
  • Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.
  • Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.
  • Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes.
  • Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program.

Minimum Requirements
  • High school diploma or GED equivalent
  • At least 1 year of experience in customer service or related field
  • Ability to work varied shifts, including weekends, holidays, and nights
  • Strong verbal and written communication skills
  • Ability to lift and handle baggage weighing up to 50 lbs
  • Basic computer proficiency, including the ability to input data and use relevant software
  • Stay up to date on recurrent training as assigned
  • Ability to obtain and maintain airport security badge
  • Ability to keep up with recurrent training in a timely manner
  • Ability to read, write, and speak the English language

Preferred Skills
  • Previous experience in an airport, airline, or logistics environment
  • Knowledge of ticketing, reservations, and fare calculation systems
  • Experience handling lost and found procedures or baggage claims
  • Strong organizational skills and attention to detail
  • Familiarity with airport regulations and procedures
  • Knowledge of international shipping and airfreight documentation
  • Proficiency in a second language for assisting international travelers
  • Strong conflict resolution and problem-solving abilities

Physical Requirements/Working Conditions
  • Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs
  • Frequent standing, walking, and moving throughout the airport terminal or warehouse
  • Ability to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage
  • Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow
  • Manual dexterity required for handling documents, operating computers, and using two-way radios
  • Ability to remain on your feet for extended periods (up to 8 hours or more during shifts)
  • Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance
  • Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins
  • Ability to work in a noisy environment, such as near aircraft engines and ground support equipment

Perks & Benefits
  • Want your pay in advance? Access your pay when you need it through DailyPay app!
  • Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
  • Need quality medical care? Multiple options for both full and part-time employees!
  • Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
  • Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
  • Want to invest in your future? 401k program offered!
  • Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

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