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Key Account Performance Manager - National

*This is a remote position that requires you to work closely and collaboratively with a team.*

About Townsquare Ignite:

Founded in 2010, Townsquare Ignite products and solutions are a combination of our owned and operated digital properties, our proprietary digital programmatic advertising platform, and an in-house demand and data management platform collecting valuable proprietary first-party data, and is the fastest growing revenue and profit driver of Townsquare Media.

Our Competitive Advantage:

• First-Party Data Collection: As a large-scale digital content publisher, we collect valuable first-party data from our audience, minimizing reliance on third-party data sources.
• Proprietary Advertising Technology: Our proprietary, all-in-one 360* advertising platform centralizes reporting, operations, and creative in a single streamlined system.
• Impactful Integration: Our in-house, DSP-agnostic trade desk integrates with more than 10 leading DSPs, giving us access to all major advertising exchanges and mobile app inventory.
• Massive Reach: We have access to over 250 billion impressions per day.
• Targeted Solutions and Customer Service: We provide hyper-targeted advertising solutions and offer white glove customer service.
• Multi-Platform Delivery: Our campaigns are delivered across desktop, mobile, apps, connected TV, email, paid search, and social media platforms, utilizing display, video, and native executions.
• Creative Support: We have a full-service design and creative team to help clients craft the right message and develop powerful creative for their campaigns.

The Key Account Performance Manager - National Opportunity:

The Key Account Performance Manager for Townsquare Ignite's National Team is a client-facing role focused on retention, growth, and strategic support for key national accounts across core verticals, including Home Services, Legal, and Quick Service Restaurants (QSR).

You will serve as the primary post-sale strategic partner for a portfolio of advertisers, developing a deep understanding of each client's business, industry, goals, and competitive landscape. You'll help drive outcomes by ensuring campaigns are strategically planned, managed, and optimized by our internal teams while providing clients with proactive insights and recommendations that support their broader business objectives.

Experience working with advertisers across Home Services, Legal, QSR, or other performance-driven verticals is valuable in understanding the unique customer journey, competitive dynamics, seasonality, and business challenges that influence campaign strategy and performance.

While this role does not directly manage campaigns within advertising platforms, you will serve as the quarterback of the client relationship-partnering with Campaign Managers, Search Strategists, Buyers, Interactive Strategists, and other internal experts to ensure proper setup, launch, optimization, and ongoing strategic alignment. A strong understanding of the capabilities and role of each digital medium within a full-funnel strategy is critical to success.

Success in this role is measured by client satisfaction, campaign performance, retention, new account growth, and revenue expansion.

Responsibilities:

Strategy & Client Partnership

• Serve as the primary post-sale client-facing contact, building strong relationships with key accounts to drive retention, satisfaction, and long-term growth.
• Develop a strong understanding of each client's business model, vertical, competitive landscape, customer journey, and revenue objectives to inform digital strategy.
• Lead the strategic direction of client campaigns with a focus on business outcomes, performance, and revenue growth.
• Serve as a strategic resource across key National Team verticals, including Home Services, Legal, and QSR, adapting recommendations based on the unique dynamics and objectives of each category.
• Facilitate clear communication between clients and internal teams to maintain alignment on goals, deliverables, timelines, and performance expectations.
• Identify upsell and cross-sell opportunities that deliver additional value for clients and drive incremental investment.
• Conduct regular performance reviews, providing actionable insights and recommendations tied to business goals and KPIs.
• Act consistently in the best interest of the business and uphold high professional and ethical standards.

Campaign Pre-Launch

• Coordinate with Campaign Managers, Search Strategists, Buyers, and Interactive Strategists to ensure proper campaign setup and launch.
• Support strategy development based on client objectives, vertical-specific considerations, competitive landscape, target audiences, and market conditions.
• Ensure internal teams have a clear understanding of client objectives, audiences, KPIs, and broader business goals.
• Help translate the client's business needs into a cohesive digital strategy across appropriate channels and solutions.

Campaign Post-Launch

• Monitor high-level campaign performance to ensure KPIs are being met and strategies remain aligned with client business objectives.
• Provide proactive insights and data-backed recommendations to clients on a routine basis.
• Interpret performance in the context of each client's industry, business model, customer journey, seasonality, and competitive environment.
• Communicate optimizations, status updates, opportunities, and next steps directly with clients.
• Identify opportunities to evolve campaign strategy, expand solutions, and increase investment based on performance and changing client needs.
• Help preserve client goodwill and strengthen long-term relationship value.

Minimum Performance Expectations

Performance Specialists are expected to:

• Maintain a minimum $3,000,000 book of business
• Conduct monthly reporting calls and share reports with all clients
• Maintain 95% month-over-month client retention
• Onboard at least one (1) new client per month

Qualifications:

• 4+ years of experience supporting digital media, key accounts, or national/strategic advertisers; familiarity with paid search, paid social, programmatic, or multi-channel campaigns
• Experience working within or supporting Home Services, Legal, QSR, or other performance-driven advertising verticals strongly preferred
• Strong understanding of how digital strategies and KPIs may differ based on industry, customer journey, sales cycle, and advertiser objectives
• Ability to interpret performance data and translate findings into actionable, client-facing insights and recommendations
• Strong relationship-building, presentation, and communication skills
• Highly organized, with the ability to manage a portfolio of high-value accounts across multiple verticals simultaneously
• A proactive, consultative mindset with enthusiasm for helping clients grow
• Experience working directly with sophisticated advertisers and key client stakeholders preferred

Benefits:

• Competitive Salary + Commission on Directly Managed Post-Live Revenue
• 3 weeks of PTO (+ 9 paid holidays)
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Casual, high-energy work environment
• Opportunity for upward mobility
• Company provided laptop
• Competitive salary + bonus program

Why you'll love working at Townsquare Ignite:

We are a team of driven individuals who push ourselves and those around us to develop personally and professionally. You can expect a dynamic and competitive work environment. To foster your success, you'll take part in a comprehensive training program, surrounded by a positive and supportive culture that encourages everyone to develop themselves and others. We've had countless internal promotions, and our goal is to continue the rapid growth of our company. Whatever your professional goals, you'll have the opportunity to make steps toward your target and take your career to new heights!

TOWNSQUARE MEDIA BROADCASTING, LLC IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S.

Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.  Townsquare also maintains a drug and alcohol-free workplace. Improper interference with the ability of Townsquare Media's employees to perform their job duties may result in discipline up to and including discharge.

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