Program Specialist Jobs in Quebec (NOW HIRING)

RESUME DU POSTE
Le (la) specialiste de programme assure la gestion administrative des donnees relatives aux projets et le soutien pour la coordination des communications avec les prestataires de soins de sante, les client(e)s et le personnel de premiere ligne pour l'equipe du programme et de gestion. Ce poste consiste a offrir un soutien aux patient(e)s et au programme, a contribuer a la planification et a l'execution des projets, a superviser les taches de production de rapports et a assurer l'exactitude, l'integrite et la coherence des donnees du programme. Le (la) specialiste de programme peut egalement soutenir l'equipe operationnelle du programme dans l'organisation et la hierarchisation de ses taches, telles que la gestion des cas et l'escalade aupres des client(e)s, et sert de point de contact pour les sites d'injection tiers et les pharmacies de livraison externes. 
FONCTIONS ET RESPONSABILITES
Effectuer la saisie de donnees, le tri des communications entrantes/sortantes, la gestion des boites de reception partagees et les taches administratives.
Soutenir les activites liees aux projets, notamment le suivi, la documentation, le suivi des delais et les mises a jour.
Diriger et mettre a jour les outils de suivi de projet qui lui sont assignes.
Soutenir et coordonner les projets numeriques et de production de rapports.
Compiler des rapports et des analyses sur les resultats attendus etablis et ponctuels.
Servir de personne-ressource pour les parties prenantes internes.
Aider le personnel de premiere ligne du programme avec les communications avec les parties prenantes, au besoin.
Effectuer des analyses approfondies des donnees, des tendances ou des processus operationnels des programmes, selon les besoins.
Assurer l'exactitude des donnees de l'equipe, effectuer des verifications d'integrite des donnees et soutenir les initiatives de nettoyage.
Superviser le suivi et l'analyse des indicateurs, des IRC et des tendances en matiere de rendement.
Contribuer au rapprochement des factures, aux rapports, aux tableaux de bord et aux resultats attendus mensuels.
Participer aux initiatives d'assurance de la qualite et d'amelioration continue.
Prendre des notes de reunion, documenter les mesures a prendre et assurer le suivi des taches a executer.
Effectuer toute autre tache assignee pour soutenir la gestion du programme.

JOB SUMMARY
The Program Specialist provides administrative, project support data management, and support to coordinate communications to HealthCare Providers, client and front-line staff on behalf of the Program and Management team. This role supports patients and the program, contributes to project planning and execution, oversees reporting tasks, and ensures accuracy, integrity, and consistency of program data. The Program Specialist may also support the program operational team with organization and prioritization of their task such as case management, escalations to the client, and acts as a point of contact for external third party injection sites and delivery pharmacies. 
DUTIES AND RESPONSIBILITIES
Complete data-entry, triage inbound/outbound communications, manage shared inboxes, and complete administrative duties
Support project-related activities including project tracking, documentation, timeline monitoring, and updates.
Lead and maintain project trackers as assigned.
Ensure timely and compliant reporting of Adverse Events (AEs) and Product Quality Complaints (PQCs) in accordance with Health Canada pharmacovigilance requirements and guidelines, including accurate documentation, appropriate escalation, and effective collaboration with internal stakeholders and regulatory teams.
Support and coordinate digital and reporting projects.
Pull together reports and analysis on established and ad hoc deliverables.
Act as a resource liaison for internal stakeholders
Aid program frontline staff with stakeholder communications as needed.
Conduct deep-dive analyses of program data, trends, or operational processes as required.
Ensure team data accuracy, perform data integrity checks, and support cleanup initiatives.
Oversee tracking and analysis of metrics, KPIs, and performance trends.
Assist with billing reconciliation, reports, dashboards, and monthly deliverables.
Participate in quality assurance and continuous improvement initiatives.
Take meeting notes, document action items, and follow up on outstanding tasks.
Complete other duties as assigned to support Program Management.
 

QUALIFICATIONS
Diplome d'etudes postsecondaires ou equivalent.
Excellentes competences en service a la clientele, en communication et en resolution de problemes.
Excellentes competences en communication ecrite et verbale.
Grande attention aux details, organisation et capacite a gerer plusieurs taches en meme temps et efficacement.
Capacite d'adaptation a un environnement dynamique et en constante evolution.
Plus de trois ans d'experience au sein d'un programme de soutien aux patient(e)s, particulierement en matiere de remboursement ou de gestion de cas. 
Minimum de trois a cinq ans d'experience en analyse ou en production de rapports sur les donnees.
Solides competences en analyse de donnees, notamment la capacite d'interpreter, de valider et de presenter des conclusions.
Maitrise avancee de Microsoft Office (Excel, Word, Outlook).
Experience de travail avec des systemes de bases de donnees de GRC et des processus d'exactitude des donnees.
Ce poste exige la maitrise du francais et de l'anglais (oral et ecrit) en raison d'exigences operationnelles, reglementaires et liees a la relation avec les client(e)s.

QUALIFICATIONS
Post-secondary education or equivalent experience.
Strong customer service, communication, and problem-solving abilities.
Excellent written and verbal communication skills.
High attention to detail, organized, and able to multitask effectively.
Ability to adapt to a fast-paced and evolving environment.
3 years experience in a role within a patient support program, specifically in reimbursement or case management 
3-5 years min experience within analyst or data reporting background.
Strong data analysis skills, including the ability to interpret, validate, and present findings.
Advanced proficiency with Microsoft Office (Excel, Word, Outlook).
Experience working with CRM systems and data accuracy processes.
Must be fluent in verbal and written communication and interpersonal skills for both English and French (Applicable for provinces/regions with French language service requirements)

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.
At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.