Professional Services Manager Jobs (NOW HIRING)

We're seeking a motivated, relationship-oriented problem solver to join our Professional Services Operations team. As a Project Manager, you'll step into whatever the team needs next: strategic initiatives, cross-functional programs, training and enablement, and process and tooling improvements. You are the person who brings structure to ambiguity, aligns stakeholders, and drives work from idea through rollout - whether that means standing up training and resources for the field teams, accelerating deployments through better workflows, or partnering on AI-assisted analysis and documentation. This role is ideal for someone adaptable, action-oriented, and ambitious - ready to jump into any challenge, align cross-functional teams, and deliver measurable impact across the business.

Location: Scottsdale, AZ - This role requires in-office presence Tuesday through Friday, with the flexibility to work remotely on Mondays.
Reports to: Senior Manager, Professional Services Operations
Program & Initiative Delivery

• Scope, plan, and own end-to-end projects from discovery through rollout with clear milestones, change management, and hands-on execution.
• Translate complex asks into crisp problem statements, success criteria, and measurable outcomes-then execute.

Enablement, Training & Resources

• Design and ship enablement packages for internal teams and partners: training sessions, quick-reference guides, checklists, and curated resources.
• Partner with delivery, coordinators, and leadership to close skill and information gaps that slow deployments or create rework.

Process, Systems & Scale

• Map current workflows, find bottlenecks, and lead process improvements that shorten cycle time, reduce errors, and improve handoffs across teams and systems.
• Coordinate with IT, Commercial Operations, Finance, Customer Success, Sales, and vendors when initiatives touch systems, data, contracts, or customer-facing commitments.

Data, reporting & AI-assisted work

• Pull together data from multiple sources to answer operational questions, support decisions, and tell a clear story.
• Support data hygiene and consistency for initiatives you own.
• Champion automation and standardization to reduce cycle time and rework.

Stakeholder leadership

• Facilitate working sessions, drive accountability, and escalate early with options and tradeoffs.
• Communicate clearly to frontline operators and leadership; adjust depth and format to the audience.

Experience

• 3-5 years in project or program management, operations, deployment coordination, or consulting-style internal roles with end-to-end ownership of cross-functional work.
• Demonstrated success improving how teams work (process, tooling, or enablement), not only tracking tasks.
• Comfort operating in high-change environments with shifting priorities.

Skills & tools

• Strong skills in planning, prioritization, and written communication.
• Proficiency with spreadsheets and common collaboration tools; familiarity with CRM, work order / project tracking, and dashboarding tools (e.g. Salesforce, Smartsheet, Sigma, Power BI-or equivalents) is a plus.
• Enthusiasm for practical use of AI to move faster on analysis, documentation, and communication, with sound judgment on quality and risk.

Approach

• Consultative and curious - you ask sharp questions, listen actively, and align solutions to real business needs.
• Clear, concise communicator - you simplify complexity for both executives and frontline teams.
• Reliable execution - you handle quick-turn requests while driving longer-term projects to completion.
• Bias for action and improvement - you bring structure to ambiguity, think critically, and seek smarter, scalable ways to work.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work