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Director Professional Services Jobs (NOW HIRING)

Emburse

Director, Professional Services

Dallas, TX · On-site

This role reports to the Senior Director, Professional Services (Americas) and partners closely with Customer Success, Sales, and Product on pre-sales engagements, handover protocols, and continuous ...

UKG, Inc.

Dir. Professional Services Consulting

About the Role We are seeking a seasoned and transformational Director of Global Delivery Services ... Lead the full lifecycle of Professional Services including implementation, enablement, consulting ...

Phamily

Director of Professional Services

New York, NY · Remote

Director, Professional Services Location: Remote with 75% travel Travel Expectations: 75% travel to client sites Job Type: Full-time Job Reports To: Vice President, Product About Jaan Health/Phamily ...

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Director Professional Services information

See salary details

$36K

$79.2K

$150.5K

How much do director professional services jobs pay per year?

As of Aug 25, 2026, the average yearly pay for director professional services in the United States is $79,218.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $95,000.00 per year, depending on experience, location, and employer.

What is a director professional services?

A Director of Professional Services is a senior management position responsible for leading and overseeing a company's professional services department. This role typically involves managing teams that provide consulting, implementation, support, or training services to clients. The director ensures that projects are delivered on time, within budget, and meet client expectations. Additionally, they work closely with sales, product, and executive teams to drive customer satisfaction and business growth.

What are some typical challenges faced by a director professional services when managing cross-functional teams?

Directors of Professional Services often oversee teams composed of consultants, project managers, and technical specialists, which means balancing diverse skill sets and perspectives. A common challenge is ensuring clear communication and alignment on project goals, especially when teams are distributed across multiple locations or working with several clients simultaneously. Additionally, managing resource allocation and maintaining high client satisfaction while meeting project deadlines requires strong leadership and adaptability. Proactively addressing these challenges helps foster team cohesion and supports successful service delivery.

What are the key skills and qualifications needed to thrive as a director professional services, and why are they important?

To thrive as a Director of Professional Services, you need strong leadership abilities, strategic planning skills, and a deep understanding of service delivery models, typically supported by a bachelor’s or master’s degree in business, management, or a related field. Familiarity with CRM systems, project management tools, and relevant certifications such as PMP or ITIL is often required. Outstanding communication, client relationship management, and team-building skills set top performers apart. These skills ensure the successful delivery of services, long-term client satisfaction, and the achievement of organizational goals.

What is the difference between Director Professional Services vs Project Manager?

AspectDirector Professional ServicesProject Manager
CredentialsTypically requires a bachelor’s degree, often with advanced degrees or certifications like PMP or PgMPRequires a bachelor’s degree, often with PMP or similar certifications
Work EnvironmentLeads multiple projects and teams within a professional services organization, focusing on strategic client deliveryManages individual projects, coordinating resources and timelines to meet specific client or internal goals
Employer & Industry UsageCommon in consulting, IT, and professional services firmsWidely used across industries including IT, construction, and marketing

The main difference is that the Director of Professional Services oversees multiple projects and teams, focusing on strategic delivery and client relationships, while a Project Manager handles specific projects, ensuring they are completed on time and within scope.

More about Director Professional Services jobs

What cities are hiring for Director Professional Services jobs?

Cities with the most Director Professional Services job openings:

What are the most commonly searched types of Professional Services jobs?

The most popular types of Professional Services jobs are:

What states have the most Director Professional Services jobs?

States with the most job openings for Director Professional Services jobs include:

What job categories do people searching Director Professional Services jobs look for?

The top searched job categories for Director Professional Services jobs are:

Director Professional Services jobs near you
Infographic showing various Director Professional Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $79,218 per year, or $38.1 per hour.

Director, Professional Services

Emburse

Dallas, TX • On-site

Full-time

Re-posted 27 days ago

Job description

Who We Are:
 
At Emburse, you'll not just imagine the future - you'll build it. As a leader in expense intelligence, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.

The Director, Implementation is a senior delivery leader responsible for the end-to-end onboarding and
configuration of Emburse's enterprise travel and expense management solutions. This role owns the
implementation lifecycle for complex, multi-entity, multi-integration Enterprise-tier engagements, from
pre-sales scoping through go-live and handover to Customer Success and Support.
 
You will lead a team of Implementation Consultants and Project Managers, build and enforce delivery
standards, drive margin-positive outcomes, and serve as the primary delivery escalation point for your
book of enterprise accounts. You operate at the intersection of delivery execution, delivery economics,
and customer relationship management.
 
This role reports to the Senior Director, Professional Services (Americas) and partners closely with
Customer Success, Sales, and Product on pre-sales engagements, handover protocols, and
continuous improvement of the Emburse implementation methodology.
 
**This is a hybrid role (must be willing to be in our Dallas, TX office 3 days a week) and a minimum of 15% travel is required**
What You'll Do

  • End-to-End Delivery Leadership: Own the implementation lifecycle for Enterprise-tier accounts, ensuring high-quality, predictable, and repeatable delivery from SOW execution through go-live.

  • Team Development & Accountability: Lead, coach, and develop a team of Implementation Consultants and Project Managers, setting clear performance expectations and holding the team to high delivery standards.

  • Delivery Rigor & Governance: Enforce structured project plans, milestone governance, risk escalation protocols, and professional executive-status communications across the portfolio.

  • Strategic Portfolio Economics: Own and track delivery margins and P&L contributions, identifying levers to improve profitability and efficiency without sacrificing quality.

  • Pre-Sales & Scoping Partnership: Collaborate with Sales and Solutions Engineering on complex pursuits to ensure SOWs are realistic, properly estimated, and protect services margins.

  • Executive Account Management: Build executive-level relationships as a trusted delivery advisor, leading project kick-offs, steering committees, and go-live readiness reviews.

  • Senior Escalation Management: Serve as the primary senior delivery escalation point for at-risk accounts, proactively mobilizing resources to recover project trajectory.

  • Operational Methodology: Champion and enforce the Emburse PS delivery methodology, driving continuous improvement in templates, playbooks, and onboarding frameworks.

  • Performance Metrics & KPIs: Define and track critical implementation KPIs, including time-to-go-live, hours per engagement, CSAT, and project margins.

  • Cross-Functional Advocacy: Partner with Product and Engineering to advocate for configuration and integration improvements that accelerate customer time-to-value.

  • Lifecycle Transitions: Ensure a seamless, structured handover to Customer Success and Support at go-live, providing fully documented configurations and stable account states.

  • Resource & Capacity Planning: Participate in forecasting demand by engagement type and support strategic hiring decisions to ensure proper staffing and sequencing.

What You'll Bring
  • 8+ years of experience in professional services, implementation, or consulting within the enterprise B2B SaaS sector
  • At least 5 years in a dedicated leadership or people management role, with a proven ability to develop and hold high-performing delivery teams accountable
  • Demonstrated success delivering multi-workstream enterprise software implementations, ideally within Finance, Procurement, ERP, or T&E solutions
  • Proven experience with P&L ownership or delivery margin accountability, demonstrating a deep understanding of services delivery economics
  • Expertise in scoping and estimating enterprise implementations, including developing and negotiating detailed Statements of Work (SOWs)
  • Mastery of risk management, milestone governance, resource allocation, and cross-functional stakeholder communications
  • Working knowledge of corporate card programs, expense policy configuration, travel booking workflows, and AP/invoice automation
  • Knowledge of enterprise integrations such as ERP connectors (SAP, Oracle, NetSuite), SSO/SAML, HRIS data feeds, and financial data exports
  • Experience with GDS environments (Sabre, Amadeus, Travelport) or TMC workflow integrations is considered a significant advantage
  • Proficiency in using CRM and PSA tools, such as Salesforce and Certinia/FinancialForce, for project tracking and revenue recognition
  • Exceptional clarity and directness in written and verbal communication across all organizational levels
  • Ability to utilize KPIs and structured data to drive organizational change and build scalable, repeatable delivery systems
Why Emburse?
 
Finance is changing-and at Emburse, we're leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend-so they can focus on what's next, not what's slowing them down.
A Company with Momentum - We serve 12M+ users across 120 countries, helping businesses modernize
 their finance operations.
A Team That Innovates - Work alongside some of the brightest minds in finance, tech, and AI to solve real-
 world challenges.
A Culture That Empowers - Competitive pay, flexible work, and an inclusive, collaborative environment that
 supports your success.
A Career That Matters - Your work here drives efficiency, innovation, and smarter financial decision-making
 for businesses everywhere. 
 
Shape your future & find what's next at Emburse. 
 
Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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