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Product Support Engineer Jobs (NOW HIRING)

Fictiv

Product Support Engineer

Schaumburg, IL · On-site

$64K - $90K/yr

Impact In This Role The Product Support Engineer provides technical expertise and supports customers and internal stakeholders, with a focus on structural hardware and fasteners used in industrial ...

Fictiv

Product Support Engineer

Chicago, IL

$64K - $90K/yr

Impact In This Role The Product Support Engineer provides technical expertise and supports customers and internal stakeholders, with a focus on structural hardware and fasteners used in industrial ...

Fictiv

Product Support Engineer

Schaumburg, IL

$64K - $90K/yr

Impact In This Role The Product Support Engineer provides technical expertise and supports customers and internal stakeholders, with a focus on structural hardware and fasteners used in industrial ...

Kestra Holdings

Product Support Engineer

Austin, TX · On-site

As a Product Support Engineer, you will play a foundational role in shaping how advisors onboard, configure, and successfully adopt this transformative solution. This is not a traditional support ...

Kestra Holdings

Product Support Engineer

Tempe, AZ · On-site

As a Product Support Engineer, you will play a foundational role in shaping how advisors onboard, configure, and successfully adopt this transformative solution. This is not a traditional support ...

TTM Technologies

Product Support Engineer

Syracuse, NY · On-site

Provide extensive support to product engineering, project management engineering, test engineering, quality engineering and final assembly. Provide leadership within the group in support of meeting ...

ROI Solutions

Product Support Engineer

Medford, MA

About the Role As a Product Support Engineer, you will be the internal expert on how our products behave in real customer environments, including configurations, data flows, integrations, embedded ...

Skydio, Inc

Product Support Engineer

San Mateo, CA · On-site

$103K - $135K/yr

You'll join with other Product Support Engineers (PSE) to take ownership of Support-to-Engineering escalation and Root Cause Analysis processes in collaboration with our Hardware, Software and Cloud ...

ROI Solutions

Product Support Engineer

Medford, MA · On-site

About the Role As a Product Support Engineer, you will be the internal expert on how our products behave in real customer environments, including configurations, data flows, integrations, embedded ...

STENA

Product Support Engineer

Baltimore, MD

Who YOU are and what YOU can become The Product Support Engineer (PSE) will provide technical support for customers of ST Engineering Middle River Aerostructure Systems' (MRAS) nacelle components, to ...

EnCore

Product Support Engineer

Huntington Beach, CA

As a Product Support Engineer on our team, you'll be at the forefront of keeping our aircraft interior products performing at their best in real-world operations. You'll work directly with airline ...

EnCore

Product Support Engineer

Huntington Beach, CA · On-site

$70K - $80K/yr

Description As a Product Support Engineer on our team, you'll be at the forefront of keeping our aircraft interior products performing at their best in real-world operations. You'll work directly ...

Ametek

Product Support Engineer

Madison, WI

The key responsibilities for our next Global System Support Engineer are outlined below and will ... Provide technical support of the product after installation. * Work hands on with high-voltage ...

Ttmtech

Product Support Engineer

Syracuse, NY · On-site

Provide extensive support to product engineering, project management engineering, test engineering, quality engineering and final assembly. Provide leadership within the group in support of meeting ...

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Product Support Engineer information

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How much do product support engineer jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for product support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What does a product support engineer do?

A product support engineer provides technical assistance and troubleshooting for products or software, helping customers resolve issues and ensuring proper functionality. They often work with cross-functional teams, use diagnostic tools, and may document solutions to improve product performance and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Product Support Engineer, and why are they important?

To thrive as a Product Support Engineer, you need a solid background in troubleshooting, technical analysis, and a relevant engineering or computer science degree. Familiarity with CRM systems, ticketing platforms, and diagnostic tools is typically required, along with certifications like ITIL or CompTIA A+. Strong communication, problem-solving, and customer service skills help you effectively resolve complex issues and build customer trust. These abilities are essential for minimizing downtime, ensuring customer satisfaction, and supporting continuous product improvement.

What qualifications do product support engineers need?

Product support engineers typically need a bachelor's degree in computer science, engineering, or a related field. Strong technical skills, knowledge of the company's products, problem-solving abilities, and experience with troubleshooting tools are essential. Certifications such as CompTIA A+ or ITIL can also enhance qualifications.

What is the difference between Product Support Engineer vs Technical Support Specialist?

AspectProduct Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in Engineering, Computer Science, or related field; technical certificationsAssociate's or Bachelor's degree; technical certifications often preferred
Work EnvironmentCollaborates with engineering and product teams; customer-facingPrimarily customer-facing; may work in call centers or help desks
Employer & Industry UsageTech companies, SaaS providers, hardware manufacturersIT service providers, software companies, hardware vendors

The Product Support Engineer typically has a more technical role, working closely with product development teams to resolve complex issues, while the Technical Support Specialist focuses on troubleshooting and resolving customer issues, often with less technical depth. Both roles require strong communication skills and technical knowledge, but the Product Support Engineer usually handles more advanced technical problems and collaborates on product improvements.

What is a Product Support Engineer?

A Product Support Engineer is a technical professional who assists customers and internal teams with troubleshooting, resolving, and preventing issues related to a company's products. They act as a bridge between the development team and end users, providing technical support, diagnosing problems, and sometimes assisting in product upgrades or installations. Their goal is to ensure customer satisfaction by addressing concerns quickly and accurately, and they often contribute to documentation and process improvements. Product Support Engineers typically have strong problem-solving skills and a deep understanding of the products they support.

What engineers make $500,000?

Senior engineers in fields such as software, electrical, or petroleum engineering can earn $500,000 or more annually, especially with extensive experience, specialized skills, and leadership roles. High compensation often includes base salary, bonuses, stock options, or profit sharing, particularly in technology or energy sectors.

What is the salary of product support engineer in Google?

The average salary for a Product Support Engineer at Google ranges from approximately $80,000 to $130,000 per year, depending on experience, location, and level. Entry-level roles typically start around $80,000, while more experienced engineers can earn higher salaries, often supplemented with benefits and stock options.

What are some common challenges Product Support Engineers face when resolving complex customer issues?

Product Support Engineers often encounter challenges such as diagnosing multifaceted technical problems that may involve hardware, software, or network components. They must quickly analyze logs, replicate issues, and collaborate with cross-functional teams like development or QA to find solutions. Balancing multiple cases at once while ensuring timely, clear communication with customers is also a key part of the role. Staying current with product updates and new features is essential to effectively assist users and prevent recurring issues.
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Product Support Engineer jobs near you
Infographic showing various Product Support Engineer job openings in the United States as of June 2026, with employment types broken down into 41% Full Time, 27% Part Time, 5% Temporary, and 27% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Product Support Engineer

Product Support Engineer

Fictiv

Schaumburg, IL • On-site

$64K - $90K/yr

Full-time

Posted 21 days ago

Job description

About MISUMI Americas
MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.
MISUMI and Fictiv together provide a more complete manufacturing solution by combining MISUMI's strength in configurable components with Fictiv's digital sourcing and custom manufacturing capabilities. This allows teams to source both standard and custom parts through a more connected, efficient experience while improving speed, visibility, and supply chain flexibility.
Impact In This Role
The Product Support Engineer provides technical expertise and supports customers and internal stakeholders, with a focus on structural hardware and fasteners used in industrial automation. This role is responsible for resolving technical inquiries through the company's system platform, supporting product managers with operational coordination, and contributing to product development, e-commerce content creation, category management, and promotional initiatives.
What You'll Be Doing
Product Technical Support:
  • Monitor and respond to technical inquiries via Misumi's system platform, delivering timely and effective support to both external and internal stakeholders through email, phone, and virtual meetings.
  • Address product-related questions, including specifications such as dimensions, mounting details, materials, tolerances, engineering calculations, and CAD data.
  • Analyze customer requirements and recommend suitable alternatives or replacements using existing product offerings or supplier solutions, including BOM cross-referencing requests.
  • Collaborate with customers and suppliers to investigate product issues, conduct inspections, and determine root causes of defects or performance concerns.
  • Work with global headquarters and affiliated companies to support technical inquiries and product evaluations for internationally sourced products.
  • Review and update product pages on the company's e-commerce platform to ensure accurate, complete, and user-friendly information based on manufacturer's catalogs.
  • Support product managers with technical and operational coordination as needed.
  • Provide technical guidance and training to internal teams, including support for new product page creation and ongoing staff development.

Business Development Support:
  • Identify product information and obtain quotes from suppliers to quickly build the product for a one-off sourcing request from the customers.
  • Identify opportunities to expand product lines based on sourcing activities and recommend additions to the e-commerce catalog.
  • Participate in trade shows to promote product offerings and represent the company.
  • Support sales activities by joining customer visits, conference calls, and training sessions (e.g., lunch-and-learn events).
  • Assist product managers in developing and implementing new services to enhance business competitiveness.
Desired Traits
  • Bachelor's degree in Mechanical Engineering, Industrial Engineering, or a related field.
  • Minimum of 4 years of experience in product support engineering or a similar role; experience with structural, framing, or fastener components is a plus.
  • Strong verbal and written communication skills in English.
  • Self-motivated, detail-oriented, and capable of managing multiple tasks and projects simultaneously.
  • Solid understanding of manufacturing processes and equipment.
  • Working knowledge of 3D CAD software and GD&T principles.
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), collaboration tools (Slack, Teams), and BI tools.
  • Ability to quickly learn ERP systems and internal operational processes.
  • Experience with supporting e-commerce catalog management is preferred.
  • Experience working in an international or cross-cultural environment is a plus.

Salary Range: $64,000 to $90,000 per year, based upon experience
Interested in learning more? We look forward to hearing from you soon.
We're actively seeking teammates who:
  • Bring diverse perspectives and experience to our culture and company.
  • Excel at being part of a strong, empathetic team.
  • Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
  • Have an 'always learning' mindset that celebrates learning, not just wins.
  • Help us continue to build a world-class organization that values the contributions of all of our teammates

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.

Apply