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Product Support Analyst Jobs in Georgia (NOW HIRING)

TIER4 GROUP

Production Support Engineer

Atlanta, GA · On-site +1

$40.50 - $52.75/hr

Production Support Analyst / Application Support Specialist Direct Hire Atlanta, GA - hybrid onsite/remote Job Summary: We are seeking a dedicated and detail-oriented Production Support Analyst ...

Caresoft Inc.

Technical Support Analyst

Forsyth, GA · On-site

$33 - $37/hr

Technical Support Analyst Location: : Forsyth, GA 31029 (Hybrid) Duration: Long Term Skills: Hands ... Proficiency in Apple products and Mac support Knowledge of network connectivity, Wi-Fi ...

Ubertal Inc

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA (Hybrid--3 days onsite, 2 days telework after ... Proficiency in Apple products and Mac device support. * 2+ years supporting IT in an enterprise or ...

Trilyon, Inc.

Technical Support Analyst

Forsyth, GA · On-site

This role will involve analyzing, optimizing, and improving computer systems, managing Google ... Proficiency in Apple products and Mac support. * Knowledge of network connectivity, Wi-Fi ...

Dlapiper

Litigation Support Analyst

Atlanta, GA · Hybrid

$46.15 - $73.38/hr

Provides daily metrics of document reviews; generates data productions and performs quality control ... support. Strong analytical and problem-solving skills are required to resolve complex issues using ...

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Product Support Analyst information

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How much do product support analyst jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for product support analyst in Georgia is $32.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.38 and $41.20 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a product support analyst?

To thrive as a Product Support Analyst, you need strong analytical skills, a solid understanding of the product or technology, and typically a degree in information technology, computer science, or a related field. Familiarity with ticketing systems like Zendesk or Jira, as well as troubleshooting tools and CRM platforms, is commonly required. Excellent communication, problem-solving abilities, and patience are vital soft skills for effectively assisting customers and collaborating with internal teams. These skills ensure timely issue resolution, customer satisfaction, and overall product improvement.

What are some common challenges faced by product support analysts, and how can they be effectively managed?

Product Support Analysts often encounter challenges such as managing high volumes of support tickets, resolving complex technical issues, and communicating effectively with both customers and internal teams. To successfully handle these challenges, analysts benefit from strong problem-solving skills, patience, and a collaborative mindset. Building product knowledge, leveraging support tools, and maintaining clear documentation also help streamline the support process and ensure timely, accurate solutions for users.

What is the difference between Product Support Analyst vs Customer Support Specialist?

AspectProduct Support AnalystCustomer Support Specialist
Required CredentialsTypically requires a technical degree or certifications in IT or related fieldsUsually requires a high school diploma or equivalent; some roles prefer customer service certifications
Work EnvironmentPrimarily technical, involving troubleshooting and analyzing product issuesCustomer-facing, focusing on resolving user inquiries and complaints
Employer & Industry UsageCommon in tech, software, and hardware companiesWidespread across retail, telecom, and service industries
Search & Comparison IntentOften compared for technical support roles in product managementCompared for customer service roles in support centers

The Product Support Analyst focuses on technical troubleshooting, analyzing product issues, and working closely with development teams. In contrast, the Customer Support Specialist handles direct customer interactions, resolving inquiries and complaints. While both roles support users, the Product Support Analyst is more technical, whereas the Customer Support Specialist emphasizes customer communication skills.

Is production support a stressful job?

Product Support Analysts often work in fast-paced environments where resolving technical issues quickly is essential, which can lead to stress, especially during high-priority incidents or system outages. The role requires strong problem-solving skills, attention to detail, and the ability to manage multiple tasks under pressure, but workload and stress levels vary depending on the organization and support structure.

What does a product support analyst do?

A product support analyst provides technical assistance and troubleshooting for products or software, helping customers resolve issues and ensuring proper functionality. They often use diagnostic tools, document problems, and communicate solutions to users or internal teams. Strong communication skills and knowledge of the product are essential for effective support.

What are popular job titles related to Product Support Analyst jobs in Georgia?

For Product Support Analyst jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Product Support Analyst jobs in Georgia look for?

The top searched job categories for Product Support Analyst jobs in Georgia are:

What cities in Georgia are hiring for Product Support Analyst jobs?

Cities in Georgia with the most Product Support Analyst job openings:

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For Product Support Analyst jobs in GA, the most frequently searched job titles are:

Product Support Analyst jobs near you
Infographic showing various Product Support Analyst job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 20% Part Time, 9% Contract, and 3% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $66,904 per year, or $32.2 per hour.

Production Support Engineer

Atlanta, GA • On-site, Remote

TIER4 GROUP
IT Services • 51 - 200 employees
Learn more about TIER4 GROUPexternal

$40.50 - $52.75/hr

Full-time

Re-posted 13 days ago

Job description

Production Support Analyst / Application Support Specialist

Direct Hire

Atlanta, GA - hybrid onsite/remote

Job Summary:

We are seeking a dedicated and detail-oriented Production Support Analyst/Application Support Specialist to join our team. In this role, you will be responsible for ensuring the stability, availability, and performance of critical software applications or systems in a production environment. You will work closely with cross-functional teams to resolve issues, troubleshoot problems, and implement improvements to enhance system reliability.

Overall, a Production Support Analyst plays a critical role in ensuring the smooth operation of the application and production systems, resolving issues as quickly as possible, and improving overall efficiency and performance.

Responsibilities:

·       Incident Resolution: Respond to and resolve production issues, incidents, and service requests in a timely manner to minimize downtime and impact on business operations.

·       Monitoring and Alerting: Monitor system health and performance using monitoring tools and proactively address issues before they escalate.

·       Troubleshooting: Investigate and diagnose complex technical problems, identify root causes, and implement solutions to prevent recurrence.

·       Change Management: Coordinate and implement changes to production systems, following established change management processes and best practices.

·       Documentation: Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.

·       Communication: Provide clear and timely communication to stakeholders, including management and end-users, regarding incident status and resolutions.

·       Collaboration: Collaborate with cross-functional teams, including developers, QA, and infrastructure teams, to address production issues and improve system performance.

·       Performance Optimization: Identify opportunities for performance optimization and work on tuning and enhancing system performance.

·       Scripting and Automation: Develop and maintain scripts or automation tools to streamline support tasks and processes.

·       24/7 Support: Participate in an on-call rotation to provide 24/7 support coverage for critical systems.

·       Mentoring: Mentor and provide guidance to junior support staff.

Qualifications:

·       Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

·       Proven experience in a Production Support or Application Support role, preferably in a fast-paced and dynamic environment.

·       Strong knowledge of the software development life cycle (SDLC) and ITIL processes.

·       Proficiency in scripting languages (e.g., Shell, Python, Perl) for automation tasks.

·       Experience with monitoring and alerting tools (e.g., Nagios, Zabbix, Splunk).

·       Excellent problem-solving and analytical skills.

·       Strong communication and interpersonal skills.

·       Ability to work independently and collaboratively as part of a team.

·       IT certifications (e.g., ITIL, CompTIA A+, etc.) are a plus.

·       Familiarity with specific technologies or applications relevant to the organization (e.g., specific databases, ERP systems, CRM systems, etc.).

Preferred Skills:

·       Experience with cloud computing platforms (e.g., AWS, Azure, GCP)

·       Familiarity with DevOps practices and tools

·       Understanding of network and server infrastructure.