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Product Support Analyst Jobs in Georgia (NOW HIRING)

InComm Payments

Product Support Analyst I

Columbus, GA · On-site

The FLOS Product Support Analyst I is responsible for supporting day-to-day business operations by providing second-level technical support. Our team provides global support for mobile & web-based ...

InComm Payments

Product Support Analyst I

Columbus, GA · On-site

The FLOS Product Support Analyst I is responsible for supporting day-to-day business operations by providing second-level technical support. Our team provides global support for mobile & web-based ...

New

TIER4 GROUP

Production Support Engineer

Atlanta, GA · On-site +1

$40.50 - $52.75/hr

Production Support Analyst / Application Support Specialist Direct Hire Atlanta, GA - hybrid onsite/remote Job Summary: We are seeking a dedicated and detail-oriented Production Support Analyst ...

Caresoft Inc.

Technical Support Analyst

Forsyth, GA · On-site

$33 - $37/hr

Technical Support Analyst Location: : Forsyth, GA 31029 (Hybrid) Duration: Long Term Skills: Hands ... Proficiency in Apple products and Mac support Knowledge of network connectivity, Wi-Fi ...

Ubertal Inc

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA (Hybrid--3 days onsite, 2 days telework after ... Proficiency in Apple products and Mac device support. * 2+ years supporting IT in an enterprise or ...

Trilyon, Inc.

Technical Support Analyst

Forsyth, GA · On-site

This role will involve analyzing, optimizing, and improving computer systems, managing Google ... Proficiency in Apple products and Mac support. * Knowledge of network connectivity, Wi-Fi ...

Dlapiper

Litigation Support Analyst

Atlanta, GA · Hybrid

$46.15 - $73.38/hr

Provides daily metrics of document reviews; generates data productions and performs quality control ... support. Strong analytical and problem-solving skills are required to resolve complex issues using ...

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Product Support Analyst information

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$12

$32

$57

How much do product support analyst jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for product support analyst in Georgia is $32.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.38 and $41.20 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a product support analyst?

To thrive as a Product Support Analyst, you need strong analytical skills, a solid understanding of the product or technology, and typically a degree in information technology, computer science, or a related field. Familiarity with ticketing systems like Zendesk or Jira, as well as troubleshooting tools and CRM platforms, is commonly required. Excellent communication, problem-solving abilities, and patience are vital soft skills for effectively assisting customers and collaborating with internal teams. These skills ensure timely issue resolution, customer satisfaction, and overall product improvement.

What are some common challenges faced by product support analysts, and how can they be effectively managed?

Product Support Analysts often encounter challenges such as managing high volumes of support tickets, resolving complex technical issues, and communicating effectively with both customers and internal teams. To successfully handle these challenges, analysts benefit from strong problem-solving skills, patience, and a collaborative mindset. Building product knowledge, leveraging support tools, and maintaining clear documentation also help streamline the support process and ensure timely, accurate solutions for users.

What is the difference between Product Support Analyst vs Customer Support Specialist?

AspectProduct Support AnalystCustomer Support Specialist
Required CredentialsTypically requires a technical degree or certifications in IT or related fieldsUsually requires a high school diploma or equivalent; some roles prefer customer service certifications
Work EnvironmentPrimarily technical, involving troubleshooting and analyzing product issuesCustomer-facing, focusing on resolving user inquiries and complaints
Employer & Industry UsageCommon in tech, software, and hardware companiesWidespread across retail, telecom, and service industries
Search & Comparison IntentOften compared for technical support roles in product managementCompared for customer service roles in support centers

The Product Support Analyst focuses on technical troubleshooting, analyzing product issues, and working closely with development teams. In contrast, the Customer Support Specialist handles direct customer interactions, resolving inquiries and complaints. While both roles support users, the Product Support Analyst is more technical, whereas the Customer Support Specialist emphasizes customer communication skills.

Is production support a stressful job?

Product Support Analysts often work in fast-paced environments where resolving technical issues quickly is essential, which can lead to stress, especially during high-priority incidents or system outages. The role requires strong problem-solving skills, attention to detail, and the ability to manage multiple tasks under pressure, but workload and stress levels vary depending on the organization and support structure.

What does a product support analyst do?

A product support analyst provides technical assistance and troubleshooting for products or software, helping customers resolve issues and ensuring proper functionality. They often use diagnostic tools, document problems, and communicate solutions to users or internal teams. Strong communication skills and knowledge of the product are essential for effective support.

What are popular job titles related to Product Support Analyst jobs in Georgia?

For Product Support Analyst jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Product Support Analyst jobs in Georgia look for?

The top searched job categories for Product Support Analyst jobs in Georgia are:

What cities in Georgia are hiring for Product Support Analyst jobs?

Cities in Georgia with the most Product Support Analyst job openings:

What are popular job titles related to Product Support Analyst jobs in GA?

For Product Support Analyst jobs in GA, the most frequently searched job titles are:

Product Support Analyst jobs near you
Infographic showing various Product Support Analyst job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 20% Part Time, 9% Contract, and 3% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $66,904 per year, or $32.2 per hour.

Product Support Analyst I

InComm Payments

Columbus, GA • On-site

Full-time

Posted 4 days ago

InComm Payments rating

8.5

Company rating: 8.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

6th of 21 rated payment service providers

Job description

Overview
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world's leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.
About This Opportunity
InComm Payments is looking for highly motivated candidates wanting to expand their knowledge in the growing FINTECH industry. The FLOS Product Support Analyst I is responsible for supporting day-to-day business operations by providing second-level technical support. Our team provides global support for mobile & web-based applications, and we engage with retailers worldwide with terminal and point of sale solutions. We problem solve and create solutions related to InComm Prepaid Products (Virtual, Gaming, Gift, Health, General-Purpose, & Financial Reloadable cards). We are continuously expanding our support activities with new products, and we work in a multi-cultural, multilingual environment. We are looking for an individual that wants to help us deliver outstanding Operational Support. The incumbent will function in a highly collaborative team environment.
  • Answer inbound telephone calls, e-mail enquiries from corporate clients, consumers and selling partners.
  • Resolve inbound tickets assigned to the FLOS team. Resolve issues related to InComm Gifting & Financial card programs. (Gaming cards, phone cards, gift cards, pay as you go wireless products, health cards and financial products (gift & reloadable Visa, Amex, MasterCard).

- Shift: Monday through Friday 8:30AM to 5:00PM
-Training for this position will require a flexible schedule. The training will generally be Monday through Friday 8:30AM-5:00PM. The training may last 2-3 months.
- Language Requirement - English and German
Responsibilities
General Functions:
  • Open/resolve/escalate/close tickets.
  • Administrative tasks (partner account updates, provide activity reports).
  • Troubleshoot store-based terminal issues. Diagnose connectivity issues.
  • Troubleshoot point-of-sale-activation issues. Assist merchants when they have issues with their POS terminals, Account updates, card orders, invoicing.
  • Opening tickets to the appropriate technical teams when required.
  • Keep clients appraised on resolution progress.
  • Answer queries in timely manner in accordance with InComm's and FLOS goals.
  • Understand, utilize and adhere to the Financial Services product support manuals to govern support activities.
  • Document activities in the Call Management and ticketing system as required.
  • Follow escalation procedures as required for outages ensuring that network operations Centre (NOC), senior managers and department managers are notified in a timely manner when escalations are received from merchants/selling partners.
  • Meet reporting requirements for call answering as designated by management; including but not limited to talk time, hold time, and availability.
  • Outbound calls as required.
  • Supporting more complex queries related to our financial products as channeled from our cardholder support unit (CS), our product development teams or other third-party vendors.
  • Review all inbound requests for Merchant Refunds; Wireless, Digital Content, Long Distance, 3rd Party Gift, Financial Services and others as required.
  • Analyze billing reports from multiple billing platforms.
  • Ability to accurately process credit and debit transactions, understanding the accounting behind each transaction.
  • Work with internal and external customers in a professional and effective manner to resolve requests for refunds by phone or email.
  • Maintaining familiarity with our prepaid financial services products, programs, developments and direction of the business in general.
  • Assist with the coordination of merchant set ups to support the sale of financial prepaid products. Onboarding, Training etc.
  • Other tasks and responsibilities as assigned by leadership team.

Qualifications
  • 1+ years of experience in customer service.
  • Excellent verbal and written communication.
  • The ability to provide outstanding customer service.
  • Clearly demonstrated skills working in a team environment.
  • Computer literate and moderate technical skills preferred.
  • Ability to analyze and solve problems.
  • Multi-task in a fast-paced and changing environment.
  • Work prioritization and time management skills.
  • Language Requirement - English and German

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.
*This position is eligible for the Employee Referral Bonus Program - Tier II
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